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Remote Production Support Engineer Jobs (NOW HIRING)

Cognizant

Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Production Support Engineer for a remote opportunity in Louisville, KY. The role involves real-time monitoring of infrastructure, applications, and networks, along with ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

Cognizant

Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Production Support Engineer to monitor applications and manage incidents within production environments. The role involves troubleshooting, coordinating with offshore teams ...

Cognizant

Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Production Support Engineer with 8-10 years of experience. The role involves monitoring production environments, managing incidents, and ensuring minimal business impact during ...

McKesson Corporation

Tier 3 Production Support Engineer

$43 - $56/hr

... engineering and others as needed * Take ownership of identified defects and issues in our production and non-production applications that cannot be triaged by other support teams, to replicate and ...

Apexon

Production Support Analyst

Nashville, TN · On-site

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving ... Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1693 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...

ONE

Product Support Engineer

$60K - $100K/yr

Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work ...

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How much do remote production support engineer jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
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Remote Production Support Engineer jobs near you
Production Support Engineer

Production Support Engineer

Cognizant

Remote

$43 - $56/hr

Full-time

Posted 25 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Job Summary:
Cognizant is seeking a Production Support Engineer for a remote opportunity in Louisville, KY. The role involves real-time monitoring of infrastructure, applications, and networks, along with incident management and technical support to ensure timely resolution of issues.
Responsibilities:
• Monitoring & Detection: Real time monitoring of infra, apps & network. 24×7 monitoring of servers, applications, network, hardware, and security devices using dashboards and alerting tools to detect anomalies and system health issues.
• Incident Identification & Escalation: Detect, triage & escalate incidents. Identify issues through alerts and MS Teams channels, perform initial triage, and escalate to resolver groups (Support, App Teams, SRE, MIM) for timely restoration.
• Bridge Management (P1–P4): Initiate & manage technical bridges, Host and facilitate incident bridges for P1–P4 events, ensuring communication flow, stakeholder engagement, and efficient restoration efforts. Once the bridge is requested it should be opened within 1 Minute (60 Sec)
• Technical Support: Perform first line troubleshooting. Resolve incidents using SOPs and runbooks for servers, applications, hardware, and network devices across remote and data center environments.
• Vendor & Partner Coordination: Coordinate with ISPs & hardware vendors. Engage with ISP, hardware, and external vendors for circuit issues, hardware failures, RMA processing, and vendor-led troubleshooting.
• Change Execution (Standard Changes): Execute approved CRs & Service Catalog tasks. Perform predefined standard changes such as reboots, installs, software updates, maintenance tasks, certificate renewals, and C Tasks for lower environments.
• Incident Documentation: Log and maintain records in ServiceNow. Create and update incident tickets with timelines, actions, and resolutions to ensure clarity, compliance, and accurate reporting.
• Communication Management: Facilitate timely updates during incidents. Initiate communication, provide historical insights, coordinate updates across bridge participants, and ensure adherence to communication SLAs.
• Reporting & Metrics: Generate operational reports. Create Daily/Weekly/Monthly SLA, KPI, trend, and repeat-incident reports, including manual vs automated resolutions and alert reduction metrics.
• Process Improvement & Knowledge Management: Improve SOPs & drive continuous improvement. Update SOPs, create new runbooks, collaborate with teams to enhance monitoring and automation, and support shift-left initiatives.
• Acknowledge Side Chats and Tech Alerts: Acknowledge all the communication from different business & Support teams. Monitor side chats and Tech Alerts continuously and provide timely acknowledgements.
Qualifications:
Required:
• Applicants must be authorized to work in the US without sponsorship.
• This role is not able to offer visa transfer or sponsorship now or in the future.
• Applicants must have 6 plus years of Server Side Production Support experience.
• Must be experienced with ITIL 4.
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.

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