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Remote Production Support Engineer Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

CloudBees

Development Support Engineer

$90K - $105K/yr

Remote - United States About CloudBees CloudBees enables enterprises to deliver scalable, compliant ... Answer customer questions about product usage and best practices. * Diagnose complex technical ...

Pliant GmbH

... Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical ... When an issue requires a product change or a code fix, you'll escalate with a high-quality ...

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ ยท Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid ... Our product is a feature-rich enterprise application built on top of SAP Business Technology ...

Thorn

Support Engineer

$63K/yr

About the Role Our Build Team develops and supports the products and tools that empower our ... Our remote-first work model is structured around working from home most of the time. But, there ...

ReadMe

Enterprise Support Engineer

San Francisco, CA ยท On-site +1

San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US) We're growing our ... Identify patterns in support cases and proactively recommend product or process improvements.

LiveU

... and support complex remote deployments, upgrades, and configuration changes for customer ... and support production changes. ยท Follow established support workflows, procedures, and ...

HiddenLayer

Technical Support Engineer

New York, NY ยท Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Work with Product and Research to validate expected vs. actual system behavior * Translate ...

HiddenLayer

Technical Support Engineer

Austin, TX ยท Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Work with Product and Research to validate expected vs. actual system behavior * Translate ...

talentpluto

Founding Support Engineer

New York, NY ยท On-site +1

$180K/yr

Location: New York, NY (remote-friendly; SF or NYC preferred) Work Model: Hybrid / flexible ... Deploy and integrate the product into complex enterprise environments * Work directly with ...

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you ... Become an expert on Legion product configurations * Become a subject matter expert on the Legion ...

Trilon Group

Production Support Analyst

$67K - $89K/yr

The Product Support Analyst plays a critical role in that mission by serving as the front line of ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

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How much do remote production support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
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Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.
Remote Support Engineer -XR/VL

Remote Support Engineer -XR/VL

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Posted 13 days ago

Job description

Remote Support Engineer -XR/VL - req1697
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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