ZipRecruiter

Log In

2

Remote Production Support Engineer Jobs (NOW HIRING)

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) Employment Type: Full-time About CINC Systems CINC Systems is ... Diagnose and resolve complex production issues across CINC's applications, services, integrations ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... remote access tools. You will partner closely with our engineering, product, and customer teams to ...

Conduent, Inc.

App Dev & Support Engineer II

GA · Remote

Focus for the Team is on production related issues and activities. The App Dev & Support Engineer ... Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the ...

Fieldguide

Software Engineer, Production Support

$150K - $180K/yr

About the Role We are building a new engineering-led production support function, and as a Software Engineer, Production Support , you will operate at the intersection of support, product, and ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) Employment Type: Full-time About CINC Systems CINC Systems is ... You approach repetitive work as a temporary state and treat support as a product capability to be ...

NTT DATA Americas, Inc

We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario ... Work with product managers, QA, infra teams, and developers. * Produce RCA reports, deployment ...

Ashby

Product Support Engineer - EMEA

... engineering team to inform product development and enhancements. * Support Enablement: Share ... You value in-office culture for motivation; this role is remote (given our office is in San ...

Fox

Senior Network Architect

Los Angeles, CA · Remote

... remote production. * Support and integrate cloud networking solutions (e.g., AWS VPC, Direct Connect, Transit Gateway) into enterprise architecture. * Engineer end-to-end resiliency across on-prem ...

Ideal Image

Technical Support Engineer

... Support Engineer to support their Wave Relay product line. The role involves providing direct ... products in a remote troubleshooting or helpdesk environment • Excellent written and verbal ...

Aerospike

Support Engineer

Remote, USA We are seeking an experienced and driven Support Engineer to join our Global Customer ... product improvement. * Participate in real-time customer remediation efforts and live incident ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... Support day-to-day operations of production and UAT Murex environments * Monitor systems, run ...

Freshpaint

Support Engineer

$97K - $130K/yr

You'll collaborate closely with Engineering, Customer Success, and Product to resolve issues ... Fully remote (U.S. only) with a $150/month coworking stipend * Half-day Fridays, every Friday * 16 ...

First Due

Support Engineer II

$72K/yr

Support Engineer II Location : Remote - US Only Country : United States Department : Support ... This is a remote role, but the employee does need to be located in the US * 3-5 years of product ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Developing a strong understanding of the products or services they support. • Collaboration:

next page

Showing results 1-20

People also search for

All JobsProduction Support Engineer JobsRemote Production Support Engineer Jobs

Remote Production Support Engineer information

See salary details

$18

$47

$80

How much do remote production support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.
More about Remote Production Support Engineer jobs
What cities are hiring for Remote Production Support Engineer jobs? Cities with the most Remote Production Support Engineer job openings:
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
What states have the most Remote Production Support Engineer jobs? States with the most job openings for Remote Production Support Engineer jobs include:
What job categories do people searching Remote Production Support Engineer jobs look for? The top searched job categories for Remote Production Support Engineer jobs are:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 4% Temporary, and 20% Contract. Highlights an 47% Physical, and 53% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.
Staff Application Support Engineer

Staff Application Support Engineer

CINC Systems

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Staff Application Support Engineer
Location: Global Remote-first (hybrid optional)
Employment Type: Full-time
About CINC Systems
CINC Systems is a leading provider of accounting and management software purpose-built for homeowners associations and community management companies. Our platform supports mission-critical financial operations including general ledger accounting, payments, reporting, compliance, and day-to-day association management. Reliability, accuracy, and trust are foundational to what we build. As our platform grows in scale and complexity, application support is no longer a reactive function. It is a core engineering capability. We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product.
About the Role
The Staff Application Support Engineer is a senior, hands-on technical leader responsible for Level 2 application support and for building the systems that automate, streamline, and improve how CINC operates in production. This role goes well beyond ticket resolution. You will design and evolve incident management workflows, alerting, knowledge systems, and AI-enabled support capabilities so that common issues are resolved automatically, signals are surfaced early, and product teams receive clear, actionable feedback. You approach repetitive work as a temporary state and treat support as a product capability to be engineered, not a queue to be worked. You will work closely with customers, application support peers, engineering, product, and platform teams to ensure fast recovery from incidents, high-quality communication, and continuous reduction of failure modes in the software.
Key Responsibilities
Application Support and Incident Management
  • Diagnose and resolve complex production issues across CINC's applications, services, integrations, and data layers
  • Act as a senior escalation point for Level 2 support, providing deep technical investigation and clear resolution paths
  • Participate in and lead incident response activities, including triage, mitigation, recovery, and post-incident analysis
  • Provide calm, structured, and timely communication during incidents to internal stakeholders and customer-facing teams
  • Ensure incidents are thoroughly documented with root cause, impact, and preventative actions

ITSM, Tooling, and Operational Excellence
  • Own and improve workflows within Jira Service Management, including incidents, problems, requests, and change processes
  • Design alerting and escalation mechanisms that surface issues early and reduce customer impact
  • Establish and maintain high-quality operational documentation, runbooks, and incident playbooks
  • Partner with platform and engineering teams to improve observability, diagnostics, and operational readiness

Automation, Knowledge, and AI Enablement
  • Identify repetitive or high-volume support activities and automate them wherever possible
  • Build and maintain knowledge bases that enable faster resolution and customer self-service
  • Implement and evolve AI-enabled support platforms, such as Intercom FIN, to deflect issues and improve response quality
  • Treat support automation and knowledge as first-class product features, not afterthoughts

Feedback Loops and Continuous Improvement
  • Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams
  • Surface recurring issues, failure patterns, and systemic risks with clear recommendations for remediation
  • Help ensure that lessons from incidents lead to durable product and process improvements
  • Advocate for operational excellence and reliability as shared responsibilities across engineering

Required Skills and Experience
  • 10+ years of experience in application support, production support, or support engineering roles
  • Deep experience with ITSM practices, incident management, and operational workflows
  • Strong hands-on experience with Jira Service Management or similar service management platforms
  • Proven ability to troubleshoot complex SaaS systems across application, integration, and data layers
  • Experience designing or working with alerting and monitoring systems
  • Excellent written and verbal communication skills, especially in high-pressure situations
  • Ability to work independently, manage priorities, and operate effectively in a fast-paced, distributed environment

Preferred Experience
  • Experience supporting financial, accounting, ERP, or other business-critical SaaS platforms
  • Familiarity with SQL or other data investigation techniques
  • Experience implementing or operating knowledge bases and AI-assisted support tools
  • Exposure to observability tools, logging, and performance monitoring
  • Background working closely with software engineering teams in production environments
  • Strong interest in automation, scripting, or applied AI to improve operational efficiency

Mindset and Values
  • "Automate everything" mindset, with a bias toward eliminating repetitive work
  • Treats support as an engineering discipline and a product capability
  • Calm, structured, and reliable under pressure
  • Customer-focused, with strong empathy for real-world impact
  • Learning-first attitude and openness to new tools and techniques
  • Collaborative and respectful, with a strong sense of ownership

What Success Looks Like
  • Production issues are detected early and resolved quickly with minimal customer impact
  • Incidents are handled with clarity, professionalism, and strong communication
  • Repetitive support work steadily decreases through automation and better system design
  • Knowledge bases and AI support tools meaningfully reduce ticket volume and resolution time
  • Product teams receive clear, actionable feedback that leads to fewer failure modes
  • The Staff Application Support Engineer is trusted as a senior technical partner across the organization

Why CINC Systems
  • Opportunity to build a state-of-the-art application support function from the ground up
  • High-impact role with real ownership over systems, tooling, and outcomes
  • Remote-first culture with flexibility and autonomy
  • Competitive compensation aligned to senior-level impact
  • Collaborative, respectful, and high-bar engineering culture
  • Clear growth paths into Principal Support Engineering, Platform, or Reliability leadership roles.

Benefits
  • Great working environment
  • Opportunity for growth
  • Learning & development resources
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • 2 self-care/mental health days per year
  • Your birthday is a paid holiday!
  • Free Coca-Cola beverages and snacks (when in office)

Apply