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Remote Production Support Engineer Jobs (NOW HIRING)

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Collabera

Support Engineer

Baton Rouge, LA · Remote

$30 - $35/hr

Job Title - Artificial Intelligence / Machine Learning Support Engineer Remote - 06 weeks, then ... Experience with LLMs and Generative AI, and Cloud Products and services (e.g Vertex AI, Dialogflow ...

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... When it's a real bug, you'll hand Product and Engineering a clean, well-scoped ticket with ...

Jobgether

$106K/yr

The position offers significant autonomy, with opportunities to influence product quality and ... Remote-first and culturally diverse working environment spanning multiple countries. * Flexible ...

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... When it's a real bug, you'll hand Product and Engineering a clean, well-scoped ticket with ...

RelationalAI

Customer Support Engineer

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer ... telephone, remote conferencing and occasionally in-person engagements. * Work with Product ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... Support day-to-day operations of production and UAT Murex environments * Monitor systems, run ...

Thorn

Support Engineer

$83K - $115K/yr

About the Role Our Build Team develops and supports the products and tools that empower our ... Our remote-first work model is structured around working from home most of the time. But, there ...

Intradiem

Platform Support Engineer

Provide technical mentorship to Technical Support Engineers, elevating the overall technical ... Writing and executing SQL scripts in production or near-production environments * Deep ...

New

Thorn

Support Engineer

$83K/yr

About the Role Our Build Team develops and supports the products and tools that empower our ... Our remote-first work model is structured around working from home most of the time. But, there ...

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How much do remote production support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
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Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.

Support Engineer (Remote)

New York, NY • Remote

Unframe
See more jobs at Unframeexternal

Full-time

Re-posted 23 days ago

Job description

About Unframe

Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $100M in total funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally.

About the role

We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.

You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.

This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.

What you'll do

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

What we're looking for

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.
Why join us?

This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You'll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.