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Remote Production Support Engineer Jobs in Allston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... remote access tools. You will partner closely with our engineering, product, and customer teams to ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

Remote Boston, MA - will need to be able to reach office in 30 minutes to support any tech emergencies if needed. Certification: Office 365 Cert (Highly Preferred) Pay Rate: $35-45 an hour Job ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

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Remote Production Support Engineer information

See Allston, MA salary details

$19

$52

$87

How much do remote production support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote production support engineer in Allston, MA is $52.35, according to ZipRecruiter salary data. Most workers in this role earn between $44.09 and $57.45 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What cities near Allston, MA are hiring for Remote Production Support Engineer jobs?

Cities near Allston, MA with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Allston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,879 per year, or $52.3 per hour.

Application Support Engineer-Process Unity & DocuSign

Mastech Digital

Boston, MA • Remote

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Application Support Engineer – Process Unity & DocuSign for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Boston, MA (Hybrid)

Salary: Best in the Market

Role: Application Support Engineer – Process Unity & DocuSign

Primary Skills: SaaS application administration, troubleshooting, and platform management

Role Description: The Application Support Engineer – Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support.

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management.

Responsibilities:

- Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

- Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

- Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

- Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

- Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.

Qualifications:

- 5+ years of experience supporting enterprise SaaS applications.

- Hands-on experience administering and supporting ProcessUnity.

- Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

- Experience providing L2/L3 application support in a production environment.

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: 412-525-7995

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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