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Remote Production Support Engineer Jobs in Franklin, MA

Interra Health

Lead Application Support Engineer

Boston, MA · Remote

$150K - $170K/yr

This role is intentionally designed for a senior engineer who writes production ready code, leads ... Fully remote role within the United States * Periodic travel (approximately 10%) for team meetings ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

DeepHealth

Technical Services Engineer

Boston, MA · On-site +1

$90 - $110/hr

... the support queue, triage incoming tickets, and assign them to the appropriate product or ... Working Environment Hybrid/Remote Physical Demands This position often requires sitting, standing ...

INFINIDAT

Head of L3 Technical Support Engineer

Boston, MA · On-site +1

$220K - $250K/yr

As the leader of the Development Support organization, you will be responsible for driving ... Partner with R&D, Product, and Customer-facing teams to improve customer outcomes. * Ensure high ...

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Remote Production Support Engineer information

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How much do remote production support engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote production support engineer in Franklin, MA is $48.49, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $53.22 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are popular job titles related to Remote Production Support Engineer jobs in Franklin, MA? For Remote Production Support Engineer jobs in Franklin, MA, the most frequently searched job titles are:
What cities near Franklin, MA are hiring for Remote Production Support Engineer jobs? Cities near Franklin, MA with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you

Application Support Engineer-Process Unity & DocuSign

Mastech Digital

Boston, MA • Remote

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Application Support Engineer – Process Unity & DocuSign for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Boston, MA (Hybrid)

Salary: Best in the Market

Role: Application Support Engineer – Process Unity & DocuSign

Primary Skills: SaaS application administration, troubleshooting, and platform management

Role Description: The Application Support Engineer – Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support.

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management.

Responsibilities:

- Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

- Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

- Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

- Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

- Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.

Qualifications:

- 5+ years of experience supporting enterprise SaaS applications.

- Hands-on experience administering and supporting ProcessUnity.

- Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

- Experience providing L2/L3 application support in a production environment.

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: 412-525-7995

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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