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3Rd Line Support Engineer Jobs (NOW HIRING)

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... Leads major incident response and complex escalations as third-line support. * Plans and executes ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... Leads major incident response and complex escalations as third-line support. * Plans and executes ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Sycurio

Deployment Engineer

Charleston, WV · Remote

In addition, they will also act as 3rd line support of existing customers. Key Responsibilities ... engineers and customer engineers where relevant. * This list is not exhaustive and from time to ...

Sycurio

Deployment Engineer

In addition, they will also act as 3rd line support of existing customers. Key Responsibilities ... engineers and customer engineers where relevant. * This list is not exhaustive and from time to ...

Edutek, Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$22.50 - $26.45/hr

... providing front line support to end users * prioritize and manage a full workload with keen ... solutions, third-party cloud support, communication technology implementation, and strong ...

Evolution

Service Support Specialist

Grand Rapids, MI · On-site

$21/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd ... leading developer and provider of products and services for online casino entertainment. Our ...

SOFIE Co.

Cyclotron-Support Engineer I

Gilroy, CA · On-site

Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting ... all third-party contractors on equipment related to manufacturing. § Perform radiation safety ...

SOFIE

Cyclotron-Support Engineer I

Gilroy, CA

Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting ... all third-party contractors on equipment related to manufacturing. § Perform radiation safety ...

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How much do 3rd line support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a 3rd Line Support Engineer?

A 3rd Line Support Engineer is an IT professional who handles the most complex technical issues that cannot be resolved by first or second line support teams. They are experts in their field, often specializing in specific technologies, systems, or infrastructure. Their responsibilities include troubleshooting advanced problems, performing root cause analysis, implementing long-term solutions, and often working directly with vendors or development teams. 3rd Line Support Engineers also help to create documentation and may be involved in planning or deploying new systems.
More about 3Rd Line Support Engineer jobs
What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
3Rd Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior .Net Application Support Engineer

Accord Technologies Inc.

Fort Mill, SC • On-site

Contractor

Posted 9 days ago

Job description

Sr .Net Application Support Engineer
Location: Fort Mills, SC (Onsite)
Position type: W2 contract

Mandatory: 
Extensive 3rd line support experience needed on .Net applications, Production support
Candidate should be from Financial / Equity/Capital Market domain.
Having good educational background/ Certifications required

Key Functions:

3rd line support Developer

- 8-10 years of experience required C # and .net and backend SQL
- 8-10+ years of solid experience in database application support across multiple databases (SQL Server, Sybase, PostgreSQL).
Role Requirements:
- Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance.
- Prior experience working in data-intensive applications, demonstrating a capacity to handle, analyze, and optimize large datasets and complex database structures.
- Solid experience in debugging sophisticated SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and supervising database performance metrics.
- Solid experience in C#.NET, showcasing proficiency in programming and application development within .NET frameworks to support database operations and integrations.
- Familiarity with PostgreSQL Aurora, queues, elastic search, indicating a broad understanding of database technologies and the ability to use these tools for improved data processing and search capabilities.
- Good experience with cloud services (AWS or Azure preferred), demonstrating a capability to use cloud-based resources and services for database hosting, scaling, and management.
- Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance, reflecting well-rounded abilities that support project management, quality assurance practices, and the exploration of new technologies.
- Strong verbal and written communication skills, essential for effective collaboration with internal and external collaborators, clear documentation, and the ability to convey complex technical information to non-technical audiences.
Preferred Requirements:
- Application support background
Key Functions and Responsibilities
As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding production support of critical systems. The candidate must be an authority in diagnosing, solving, and resolving complex technical issues that advance beyond first and second-line support, ensuring the stability and reliability of our production systems.
The ideal candidate will collaborate with other technology teams and business users to deeply understand the complex user journeys, workflows, and data interactions involved in the Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues.
This role works with the FTSE Engineering – 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.
The Senior Support Engineer will also work directly with users and technical teams to manage, diagnose, and resolve technical issues within our key Index Platforms, which embrace innovative technologies and AWS cloud-native architecture.
We are looking for an enthusiastic and hard-working software engineer who is adept in , long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators.