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3Rd Line Support Engineer Jobs (NOW HIRING)

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

$95K - $110K/yr

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

... Support Engineer to join our team in New York City. In this role, you will provide critical 2nd ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

Sapta Global Inc

SAP Payroll

Signal Hill, CA

... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

Why candidates will care irect line to the CTO, ownership of a function being built from scratch ... Coordinate directly with carriers and third-party partners when platform or account issues require ...

Edutek Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

Nttlimited

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level ... Provides first line field engineering services to clients. * Reports and escalate issues to 3rd ...

Teledyne

Manufacturing Support Engineer

Goleta, CA

$50K - $67K/yr

Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

NICE

Technical Support Engineer

Hoboken, NJ

Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution. Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions, including ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

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3Rd Line Support Engineer information

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How much do 3rd line support engineer jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a 3rd Line Support Engineer?

A 3rd Line Support Engineer is an IT professional who handles the most complex technical issues that cannot be resolved by first or second line support teams. They are experts in their field, often specializing in specific technologies, systems, or infrastructure. Their responsibilities include troubleshooting advanced problems, performing root cause analysis, implementing long-term solutions, and often working directly with vendors or development teams. 3rd Line Support Engineers also help to create documentation and may be involved in planning or deploying new systems.
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What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
3Rd Line Support Engineer jobs near you

Customer Technical Support Engineer - Smart Home (Global)

KIWIBIT INC

Irvine, CA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Job description

PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.

Position Overview

We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you will work closely with customer service and R&D to analyze, reproduce, and resolve advanced product issues that cannot be solved by first-line support. This role is instrumental in driving product improvement and delivering high-quality smart home solutions to our customers.

Key Responsibilities

  • Act as the technical expert for escalated customer support cases, analyzing, reproducing, and resolving complex hardware and software issues.
  • Conduct in-depth root cause analysis and develop solutions or workarounds for technical problems reported by users.
  • Collaborate closely with R&D to communicate user issues and proactively participate in optimizing and improving hardware and software products.
  • Document troubleshooting steps, findings, and solutions in a clear, organized, and detailed manner.
  • Provide technical guidance and training to customer service teams to elevate overall support capabilities.
  • Support beta test programs, including analyzing technical feedback and resolving challenges encountered during user testing.
  • Communicate directly with users as needed to gather additional technical details, verify solutions, or demonstrate product fixes.

Requirements

  • Bachelor’s degree or above in engineering, electronics, computer science, or a related technical field.
  • Proven experience as a Technical Support Engineer, Product Support Engineer, or a similar role in the smart home or consumer electronics industry.
  • Strong hands-on troubleshooting and problem-solving skills with both hardware and software.
  • Solid understanding of smart home products, IoT protocols, networking, and mobile applications.
  • Proficient in documenting technical issues and clearly communicating complex technical concepts in English.
  • Experience working with cross-functional teams, including R&D, Product, and Customer Support.
  • Self-motivated, highly organized, able to work independently and drive technical issues to resolution.

Company Description

We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.