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Voice Support Engineer Jobs (NOW HIRING)

Anthropic

Support Engineer

San Francisco, CA · On-site

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development ... voice of the customer in Engineering and Product discussions * You produce clear documentation ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for Consumer Voice Over IP platforms. Responsibilities : • Perform and coordinate trouble resolution for ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Posh AI

Support Engineer

$95K - $110K/yr

About the Role Posh is seeking a skilled Support Engineer to join our growing Support Department ... Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal ...

New

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. Will be ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their ... the voice of the customer in Engineering and Product discussions • You produce clear ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...

VibeIQ

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...

ExtensisHR

Senior Support Engineer

Atlanta, GA · On-site

This role suits an experienced problem-solver who's comfortable being the calm, capable voice with ... Collaborate with support staff, engineering, software development, field technicians, and external ...

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Voice Support Engineer information

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How much do voice support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a voice support engineer?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

How does a voice support engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

What are the key skills and qualifications needed to thrive as a voice support engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.
More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Senior Voice Engineer - Avaya

Sira Consulting

Portland, OR

Other

Posted 22 days ago

Job description

Job Title: Senior Voice Engineer - Avaya

Location: Portland, OR (Onsite)

We are seeking an experienced Senior Voice Engineer - Avaya to provide L3 support for enterprise voice and unified communications environments. The ideal candidate will have strong expertise in Avaya Voice Infrastructure, VoIP, Contact Center technologies, and voice automation, with the ability to troubleshoot complex issues and lead voice transformation initiatives.

Required Skills:
  • Strong experience with Avaya Aura Communication Manager, Session Manager, System Manager, SBCE, and Media Gateways
  • Hands-on expertise in VoIP, SIP, H.323, SIP Trunks, Call Routing, Dial Plans, and Voice QoS
  • Experience with Avaya Contact Center, CMS Reporting, VDNs, Hunt Groups, IVR Integration, and Workforce Management
  • Proficiency in Python, REST APIs, Ansible, and PowerShell for voice automation
  • Experience with Wireshark, SolarWinds, Splunk, PRTG, and Microsoft Teams Voice integration
  • Strong troubleshooting, customer communication, and enterprise voice support experience
Responsibilities:
  • Provide L3 support for enterprise voice and unified communication environments
  • Troubleshoot complex voice, SIP, SBC, and contact center issues
  • Perform root cause analysis and implement permanent fixes
  • Lead voice upgrades, migrations, and automation initiatives
  • Develop automation solutions, monitoring dashboards, and operational reports
  • Collaborate with network, security, telecom providers, and mentor L1/L2 engineers

Preferred Certifications: Avaya ACS/ACIS, CCNP Collaboration, Microsoft Teams Voice (MS-720), or Python/Automation certifications.

Best regards,
Narayan Singh Raghav
raghav@siraconsultinginc.com