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Voice Support Engineer Jobs (NOW HIRING)

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

We are seeking a skilled Support Engineer with strong experience in UCaaS platforms and core networking technologies to support, troubleshoot, and enhance critical voice and data services. The ideal ...

Anthropic

Support Engineer

San Francisco, CA

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

We are seeking a skilled Support Engineer with strong experience in UCaaS platforms and core networking technologies to support, troubleshoot, and enhance critical voice and data services. The ideal ...

CircleCI

Support Engineer

San Francisco, CA · On-site

$80.50K - $100K/yr

Support Engineer As a Support Engineer, you will provide first-class post-sales technical ... Be the customer's voice and use customer feedback to help Product and Engineering improve the ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...

First Due

Support Engineer II

$72K/yr

Support Engineer II Location : Remote - US Only Country : United States Department : Support ... Experience in both voice and non-voice support * Experience in SaaS software product support

Collabera

Cisco Support Engineer

Atlanta, GA

Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. Will be ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their ... the voice of the customer in Engineering and Product discussions • You produce clear ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

As a senior support engineer, your top priority is helping our developer personas and technical ... You'll act as a leading voice for our enterprise support function, handling intricate customer ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues. Reason for Request: Requirements: This is a Desktop Engineer role for the Stamford location ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to ... Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking an experienced Cisco Voice Engineer to support a mission-critical ...

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How much do voice support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voice Support Engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.

How does a Voice Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What are Voice Support Engineers?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Voice Support Engineer

Tata Consultancy Service Limited

Tampa, FL • On-site

$80K - $95K/yr

Full-time

Posted 12 days ago

Job description

Voice Support Engineer
• Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
• Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
• Collect and organize requirements for hardware acquisition and deployment activities
• Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
• Assist in systems implementation/enhancements and post implementation activities
• Reach solutions through technical experience and precedents
• Exchange ideas and information in a concise and clear manner
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Salary Range- $80,000-$95,000 a year
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