We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed. Key responsibilities: Handle inbound ...
We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed. Key responsibilities: Handle inbound ...
ITS supports and enables faculty research and teaching with the effective use of technology ... They collaborate with the voice engineering team to optimize the University's telecommunications ...
ITS supports and enables faculty research and teaching with the effective use of technology ... They collaborate with the voice engineering team to optimize the University's telecommunications ...
ITS supports and enables faculty research and teaching with the effective use of technology ... They collaborate with the voice engineering team to optimize the University's telecommunications ...
ITS supports and enables faculty research and teaching with the effective use of technology ... They collaborate with the voice engineering team to optimize the University's telecommunications ...
This role will support Microsoft Teams Voice, Avaya, Managed Secure Telephony Platform, Enterprise ... Provide back-end engineering support for MSTP troubleshooting and resolution of T4 tickets related ...
This role will support Microsoft Teams Voice, Avaya, Managed Secure Telephony Platform, Enterprise ... Provide back-end engineering support for MSTP troubleshooting and resolution of T4 tickets related ...
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... support voice on the account team. You'll bring deep knowledge of how each of your customers is ...
Developer Support Engineer
Cambridge, MA · On-site
$75K - $135K/yr
Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development ... voice of the customer in Engineering and Product discussions * You produce clear documentation ...
Developer Support Engineer
Cambridge, MA · On-site
$75K - $135K/yr
Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development ... voice of the customer in Engineering and Product discussions * You produce clear documentation ...
Support Engineer
Reston, VA · On-site
Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Quick apply
Support Engineer
Reston, VA · On-site
Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Support Engineer
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...
Quick apply
Support Engineer
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Our goal is to enhance the way the world communicates, enabling seamless interactions across voice ...
Support Engineer
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...
Support Engineer
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... Be a voice to the customer's sentiment and health status to internal partners. Escalations ...
Cisco Support Engineer
Atlanta, GA · On-site
Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. Will be ...
Cisco Support Engineer
Atlanta, GA · On-site
Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. Will be ...
Developer Support Engineer
Cambridge, MA · On-site
$152K/yr
They are seeking a Developer Support Engineer to serve as the technical front line for their ... the voice of the customer in Engineering and Product discussions • You produce clear ...
Developer Support Engineer
Cambridge, MA · On-site
$152K/yr
They are seeking a Developer Support Engineer to serve as the technical front line for their ... the voice of the customer in Engineering and Product discussions • You produce clear ...
Support engineer
New York, NY · On-site
$112K - $167K/yr
As a senior support engineer, your top priority is helping our developer personas and technical ... You'll act as a leading voice for our enterprise support function, handling intricate customer ...
Support engineer
New York, NY · On-site
$112K - $167K/yr
As a senior support engineer, your top priority is helping our developer personas and technical ... You'll act as a leading voice for our enterprise support function, handling intricate customer ...
Desktop Support Engineer
Stamford, CT · On-site
Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues. Reason for Request: Requirements: This is a Desktop Engineer role for the Stamford location ...
Quick apply
Desktop Support Engineer
Stamford, CT · On-site
Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues. Reason for Request: Requirements: This is a Desktop Engineer role for the Stamford location ...
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
Quick apply
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
The (TSE) will work closely with our product management and development teams to be voice of the customer. We are looking for a Technical Support Engineer that is hard-working and committed to ...
The (TSE) will work closely with our product management and development teams to be voice of the customer. We are looking for a Technical Support Engineer that is hard-working and committed to ...
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...
Voice Support Engineer information
See salary details
$5.29 - $11.80
10% of jobs
$11.80 - $18.31
0% of jobs
$18.31 - $24.83
2% of jobs
$24.83 - $31.34
0% of jobs
$31.34 - $37.85
8% of jobs
$39.38 is the 25th percentile. Wages below this are outliers.
$37.85 - $44.36
18% of jobs
The median wage is $48.34 / hr.
$44.36 - $50.87
19% of jobs
$50.87 - $57.39
16% of jobs
$58.57 is the 75th percentile. Wages above this are outliers.
$57.39 - $63.90
11% of jobs
$63.90 - $70.41
8% of jobs
$70.41 - $76.92
7% of jobs
$5
$48
$76
How much do voice support engineer jobs pay per hour?
As of Jul 17, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.
What are Voice Support Engineers?
Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.
How does a Voice Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?
Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.
What is the difference between Voice Support Engineer vs Network Support Engineer?
| Aspect | Voice Support Engineer | Network Support Engineer |
|---|---|---|
| Certifications | CCNA, CCNP, CompTIA Voice | CCNA, CCNP, CompTIA Network |
| Work Environment | Call centers, IT support teams, telecom companies | Data centers, enterprise IT departments, telecom providers |
| Job Focus | VoIP systems, telephony hardware, voice troubleshooting | Network infrastructure, routing, switching, network troubleshooting |
While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.
What are the key skills and qualifications needed to thrive as a Voice Support Engineer, and why are they important?
To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.
More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Full-time
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Job description
Role : L1 Voice Support / End User Support
Location : Chicago, IL / Des Moines, IA / St. Louis, MO ( Onsite )
Job Type : Full Time
Desccription:
We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed.
Key responsibilities:
Handle inbound support calls from end users
Provide desktop/laptop support
Troubleshoot Windows, Outlook, VPN, password, connectivity, printer, and basic application issues
Create/update tickets and follow proper escalation process
Provide onsite support when required
Required skills:
1-3 years of L1 helpdesk / desktop support experience
Strong communication and phone support skills
Experience supporting Windows laptops/desktops
Basic knowledge of Active Directory, Office 365, VPN, printers, and ticketing tools
Must be available onsite in Chicago, Des Moines, or St. Louis
Note: Need someone quick, preferably local or nearby, and ready to start immediately.
Location : Chicago, IL / Des Moines, IA / St. Louis, MO ( Onsite )
Job Type : Full Time
Desccription:
We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed.
Key responsibilities:
Handle inbound support calls from end users
Provide desktop/laptop support
Troubleshoot Windows, Outlook, VPN, password, connectivity, printer, and basic application issues
Create/update tickets and follow proper escalation process
Provide onsite support when required
Required skills:
1-3 years of L1 helpdesk / desktop support experience
Strong communication and phone support skills
Experience supporting Windows laptops/desktops
Basic knowledge of Active Directory, Office 365, VPN, printers, and ticketing tools
Must be available onsite in Chicago, Des Moines, or St. Louis
Note: Need someone quick, preferably local or nearby, and ready to start immediately.