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Apple Support Engineer Jobs (NOW HIRING)

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

$75K - $85K/yr

The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing deskside support, and ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

$75K - $85K/yr

The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing deskside support, and ...

Russell Tobin

Support Engineer

Nashville, TN · On-site

Russell Tobin is seeking to hire a Support Engineer II in Nashville, TN for a Fortune 5 Tech ... Apple ACMT/ACSP and Cisco CCNA. • 3-6 years relevant work experience • Experience supporting ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Experience with Apple Macs, installations and troubleshooting LAN/WAN networking experience ...

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Apple Support Engineer information

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How much do apple support engineer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.
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Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Apple Engineer Level II

Apple Engineer Level II

SA Technologies Inc.

Charleston, SC

Contractor

Posted 26 days ago

Job description

Company Description

Satincorp (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

We guarantee you the best rate for your skills and performance.


Job Description

Position: Apple Engineer Level II

Location: Charleston SC

Duration: 36 Month

REPORTS TO: Executive Director of Information Technology

JOB GOAL: Support the Network and the clients

PERFORMANCE RESPONSIBILITIES:

  • Performs system deployments including hardware and software configuration primarily on Apple computers and Tablets.
  • Provides written updates on status of current tickets, open issues and projects.
  • Performs troubleshooting of supported desktop operating systems and applications.
  • Documents system problems and resolution for future reference.
  • Performs image builds for use on all Apple systems.
  • Performs custom software distribution to all Apple systems.
  • Manages backup of Apple workstations and laptops
  • Excellent communication and documentation skills
  • Performs other related duties as assigned by manager and/or assistant manager

JOB QUALIFICATIONS:

EDUCATION: High School Diploma/GED

EXPERIENCE : 

3-4 years' experience in Apple support with emphasis on Intel-based Apple hardware and software including, MAC, IOS devices. Strong knowledge of TCP/IP and network administration/protocols IOS and/or Mac OS X Application development

EMPLOYMENT TERMS: School Term

Additional Information

Syed Mohammad Asif

408 775 7468

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