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Apple Support Engineer Jobs (NOW HIRING)

Apple

Support Engineer

Austin, TX · On-site

At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

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Apple Support Engineer information

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$16

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$68

How much do apple support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.
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What cities are hiring for Apple Support Engineer jobs? Cities with the most Apple Support Engineer job openings:
What are the most commonly searched types of Apple Support Engineer jobs? The most popular types of Apple Support Engineer jobs are:
What job categories do people searching Apple Support Engineer jobs look for? The top searched job categories for Apple Support Engineer jobs are:
Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer

Support Engineer

Apple

Austin, TX • On-site

Full-time

Posted 24 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 667 frontline employees who took The Breakroom Quiz

5th of 30 rated technology retailers

Job description

Imagine what you could do here. At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish.
Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers.
Apple's US Decision Intelligence (DI) team is looking for a talented individual who is passionate about crafting, implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales and its customers.
Description
We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a multidisciplinary engineering organization. This role spans the full DI tech stack, supporting data science and AI insights workflows, full-stack web engineering, and the triage and escalation pipelines that keep our systems reliable and our teams unblocked.
Minimum Qualifications
8+ years of experience in software engineering, with demonstrated ability to triage, debug, and resolve issues across the full stack.
We're looking for someone with an eagerness and ability to learn new skills and solve dynamic problems in an encouraging and expansive environment.
Strong debugging and root-cause analysis skills across backend services, data pipelines, and web applications.
Proficiency in Python and JavaScript/Node.js for diagnosing and patching issues across backend and frontend systems.
Experience supporting data science or analytics workflows, including pipeline failures, data quality issues, and model output anomalies.
Familiarity with SQL and relational databases (e.g., PostgreSQL, Snowflake) and document stores (e.g., MongoDB) for investigating and resolving data issues.
Comfortable leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, test authoring, PR writeups, and requirements drafting, and able to critically review and validate AI-generated output before it ships.
Working knowledge of REST APIs, microservices, and distributed systems architectures.
Ability to manage multiple support queues simultaneously, prioritizing appropriately across severity levels and teams.
Strong written and verbal communication skills - able to document issues, explain root causes, and coordinate resolutions clearly for both technical and non-technical stakeholders.
Ability to work in a fast-paced, dynamic, constantly evolving business environment.
B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Preferred Qualifications
Experience supporting LLM-powered or agentic AI applications, including diagnosing retrieval failures, prompt regressions, and model output issues.
Familiarity with data science tooling such as Dataiku, Snowflake, Airflow, or Python-based analytics pipelines.
Experience with full-stack web frameworks, including Node.js/Express.js, Apollo GraphQL, and React or similar frontend technologies.
Hands-on experience with containerized environments using Docker and Kubernetes for log inspection and service-level debugging.
Familiarity with observability and tracing tools such as Langfuse, PagerDuty, or equivalent LLM call tracing platforms.
Exposure to message queue systems such as RabbitMQ or Redis in the context of async pipeline debugging.
Experience with CI/CD workflows, including reading build logs, identifying deployment regressions, and coordinating hotfixes.
Ability to write small, targeted code enhancements and fixes - not just identify issues, but contribute to their resolution.
Advanced Degree (MS) in Computer Science, Engineering, Data Science, or a related technical field is preferred.

What Apple employees say

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Benefits

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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