Support Engineer
Austin, TX · On-site
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
Support Engineer
Austin, TX · On-site
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
Support Engineer
$184K - $277K/yr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
Support Engineer
$184K - $277K/yr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
Support Engineer
$184K - $277K/yr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
Support Engineer
$184K - $277K/yr
At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...
At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... Description As a Product Insights Support Engineer, you will act as a strong participant advocate ...
At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... Description As a Product Insights Support Engineer, you will act as a strong participant advocate ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP BTP Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP BTP Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP BTP Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP BTP Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP Java Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP Java Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP Java Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP Java Development Support Engineer for developing ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
At Apple, we empower visionary ideas to become revolutionary products, services, and customer ... We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting ...
Software Engineer, Apple Ads
$150K - $277K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Software Engineer, Apple Ads
$150K - $277K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Software Engineer, Apple Ads
$150K - $277K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Software Engineer, Apple Ads
$150K - $277K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Title: Executive IT Support Engineer Location: Austin, TX (100% Onsite) Contract-to-Hire | 6-12 ... Manage and support Apple and Windows devices, including deployment, configuration, troubleshooting ...
Quick apply
Title: Executive IT Support Engineer Location: Austin, TX (100% Onsite) Contract-to-Hire | 6-12 ... Manage and support Apple and Windows devices, including deployment, configuration, troubleshooting ...
Software Engineer, Apple Ads
Austin, TX · On-site
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... supporting creators and publishers, and connecting advertisers of all sizes with engaged audiences ...
Software Engineer, Apple Ads
Austin, TX · On-site
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... supporting creators and publishers, and connecting advertisers of all sizes with engaged audiences ...
Senior Software Engineer, Apple Ads
$184K - $324K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Senior Software Engineer, Apple Ads
$184K - $324K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Senior Software Engineer, Apple Ads
$184K - $324K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Senior Software Engineer, Apple Ads
$184K - $324K/yr
Join the Apple Ads Engineering team and help build an advertising platform that benefits both ... Collaborate with multiple internal teams to support indexing and searching use cases across the ...
Apple Support Engineer information
See Austin, TX salary details
$16.44 - $21.08
4% of jobs
$21.08 - $25.71
9% of jobs
$29.54 is the 25th percentile. Wages below this are outliers.
$25.71 - $30.35
14% of jobs
$30.35 - $34.98
15% of jobs
The median wage is $37.16 / hr.
$34.98 - $39.62
17% of jobs
$39.62 - $44.25
16% of jobs
$44.38 is the 75th percentile. Wages above this are outliers.
$44.25 - $48.89
9% of jobs
$48.89 - $53.52
7% of jobs
$53.52 - $58.16
4% of jobs
$58.16 - $62.80
3% of jobs
$62.80 - $67.43
1% of jobs
$16
$39
$67
How much do apple support engineer jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for apple support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.
What does an Apple Support Engineer do?
An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.
What are the key skills and qualifications needed to thrive as an Apple Support Engineer?
To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.
How does an Apple Support Engineer typically collaborate with other technical teams within the organization?
Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.
What is the difference between Apple Support Engineer vs Apple Technical Specialist?
| Aspect | Apple Support Engineer | Apple Technical Specialist |
|---|---|---|
| Required Credentials | Technical certifications, Apple product knowledge | Customer service skills, Apple product familiarity |
| Work Environment | Technical support centers, repair facilities | Retail stores, customer service counters |
| Employer & Industry Usage | Apple Inc., support and repair services | Apple Retail Stores, sales and support roles |
| Common Search & Comparison Intent | Technical troubleshooting, repair expertise | Customer assistance, product explanation |
Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.
What are popular job titles related to Apple Support Engineer jobs in Austin, TX?
For Apple Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Apple Support Engineer jobs in Austin, TX look for?
The top searched job categories for Apple Support Engineer jobs in Austin, TX are:
Apple rating
8.1
Based on 680 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Imagine what you could do here. At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish.
Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers.
Apple's US Decision Intelligence (DI) team is looking for a talented individual who is passionate about crafting, implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales and its customers.
Description
We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a multidisciplinary engineering organization. This role spans the full DI tech stack, supporting data science and AI insights workflows, full-stack web engineering, and the triage and escalation pipelines that keep our systems reliable and our teams unblocked.
Minimum Qualifications
8+ years of experience in software engineering, with demonstrated ability to triage, debug, and resolve issues across the full stack.
We're looking for someone with an eagerness and ability to learn new skills and solve dynamic problems in an encouraging and expansive environment.
Strong debugging and root-cause analysis skills across backend services, data pipelines, and web applications.
Proficiency in Python and JavaScript/Node.js for diagnosing and patching issues across backend and frontend systems.
Experience supporting data science or analytics workflows, including pipeline failures, data quality issues, and model output anomalies.
Familiarity with SQL and relational databases (e.g., PostgreSQL, Snowflake) and document stores (e.g., MongoDB) for investigating and resolving data issues.
Comfortable leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, test authoring, PR writeups, and requirements drafting, and able to critically review and validate AI-generated output before it ships.
Working knowledge of REST APIs, microservices, and distributed systems architectures.
Ability to manage multiple support queues simultaneously, prioritizing appropriately across severity levels and teams.
Strong written and verbal communication skills - able to document issues, explain root causes, and coordinate resolutions clearly for both technical and non-technical stakeholders.
Ability to work in a fast-paced, dynamic, constantly evolving business environment.
B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Preferred Qualifications
Experience supporting LLM-powered or agentic AI applications, including diagnosing retrieval failures, prompt regressions, and model output issues.
Familiarity with data science tooling such as Dataiku, Snowflake, Airflow, or Python-based analytics pipelines.
Experience with full-stack web frameworks, including Node.js/Express.js, Apollo GraphQL, and React or similar frontend technologies.
Hands-on experience with containerized environments using Docker and Kubernetes for log inspection and service-level debugging.
Familiarity with observability and tracing tools such as Langfuse, PagerDuty, or equivalent LLM call tracing platforms.
Exposure to message queue systems such as RabbitMQ or Redis in the context of async pipeline debugging.
Experience with CI/CD workflows, including reading build logs, identifying deployment regressions, and coordinating hotfixes.
Ability to write small, targeted code enhancements and fixes - not just identify issues, but contribute to their resolution.
Advanced Degree (MS) in Computer Science, Engineering, Data Science, or a related technical field is preferred.
Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers.
Apple's US Decision Intelligence (DI) team is looking for a talented individual who is passionate about crafting, implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales and its customers.
Description
We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a multidisciplinary engineering organization. This role spans the full DI tech stack, supporting data science and AI insights workflows, full-stack web engineering, and the triage and escalation pipelines that keep our systems reliable and our teams unblocked.
Minimum Qualifications
8+ years of experience in software engineering, with demonstrated ability to triage, debug, and resolve issues across the full stack.
We're looking for someone with an eagerness and ability to learn new skills and solve dynamic problems in an encouraging and expansive environment.
Strong debugging and root-cause analysis skills across backend services, data pipelines, and web applications.
Proficiency in Python and JavaScript/Node.js for diagnosing and patching issues across backend and frontend systems.
Experience supporting data science or analytics workflows, including pipeline failures, data quality issues, and model output anomalies.
Familiarity with SQL and relational databases (e.g., PostgreSQL, Snowflake) and document stores (e.g., MongoDB) for investigating and resolving data issues.
Comfortable leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, test authoring, PR writeups, and requirements drafting, and able to critically review and validate AI-generated output before it ships.
Working knowledge of REST APIs, microservices, and distributed systems architectures.
Ability to manage multiple support queues simultaneously, prioritizing appropriately across severity levels and teams.
Strong written and verbal communication skills - able to document issues, explain root causes, and coordinate resolutions clearly for both technical and non-technical stakeholders.
Ability to work in a fast-paced, dynamic, constantly evolving business environment.
B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Preferred Qualifications
Experience supporting LLM-powered or agentic AI applications, including diagnosing retrieval failures, prompt regressions, and model output issues.
Familiarity with data science tooling such as Dataiku, Snowflake, Airflow, or Python-based analytics pipelines.
Experience with full-stack web frameworks, including Node.js/Express.js, Apollo GraphQL, and React or similar frontend technologies.
Hands-on experience with containerized environments using Docker and Kubernetes for log inspection and service-level debugging.
Familiarity with observability and tracing tools such as Langfuse, PagerDuty, or equivalent LLM call tracing platforms.
Exposure to message queue systems such as RabbitMQ or Redis in the context of async pipeline debugging.
Experience with CI/CD workflows, including reading build logs, identifying deployment regressions, and coordinating hotfixes.
Ability to write small, targeted code enhancements and fixes - not just identify issues, but contribute to their resolution.
Advanced Degree (MS) in Computer Science, Engineering, Data Science, or a related technical field is preferred.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976