ZipRecruiter

Log In

1

Apple Support Engineer Jobs (NOW HIRING)

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

$75K - $85K/yr

The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing deskside support, and ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

$75K - $85K/yr

The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing deskside support, and ...

Rootshell Inc

IT Support Engineer

San Francisco, CA · On-site

A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

As a Junior Mac Support Engineer, you will support and administer a distributed macOS desktop environment, collaborate with the Apple Engineering team, and enhance the macOS end-user experience.

STAND 8

Support Engineer

Centennial, CO · On-site

$65K - $75K/yr

The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box ... Apple TV, Roku, Amazon Fire, etc) and their integration within a streaming Wi-Fi environment.

STAND 8

Support Engineer

Centennial, CO · On-site

$65K - $75K/yr

The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box ... Apple TV, Roku, Amazon Fire, etc) and their integration within a streaming Wi-Fi environment.

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year ... Apple Macs, installations and troubleshooting • LAN/WAN networking experience • Experience ...

krg technology inc

Support Engineer

Chicago, IL

Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support ...

idexcel

Desktop support Engineer 4

San Francisco, CA · On-site

Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ... 10 & Apple/Mac experience - PC/Laptop/Mobile Devices and tablets) 4. Working experience in the ...

next page

Showing results 1-20

People also search for

All JobsApple Support Engineer Jobs

Apple Support Engineer information

See salary details

$16

$39

$68

How much do apple support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

More about Apple Support Engineer jobs
What cities are hiring for Apple Support Engineer jobs? Cities with the most Apple Support Engineer job openings:
What are the most commonly searched types of Apple Support Engineer jobs? The most popular types of Apple Support Engineer jobs are:
What job categories do people searching Apple Support Engineer jobs look for? The top searched job categories for Apple Support Engineer jobs are:
Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 8% Physical, 17% Hybrid, and 75% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

Apple

Austin, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.
Description
We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
","responsibilities":"Partner with engineering teams to prioritize and fix production defects
Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
Share on-call rotation with other team members to support apps and services in scope
Take knowledge transition from engineering teams for changes being rolled out in production
Assess the need for production monitoring and alert setup
Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
Conduct RCA, log defects and partner with engineering team for prioritization
Automation, maintain support documentation and debug sophisticated production issues
Preferred Qualifications
Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results
Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues
Strong teammate who furthers collaboration; Excellent social skills
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting
Working experience on cloud infra, like AWS
Experience with one or more - Splunk, monitoring tools, APM & observability
Support experience with eCommerce platform is a plus
Exposure to Incident and Problem Management processes is a plus
Minimum Qualifications
3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering
Coding knowledge in Java, Scala and frameworks related to Java
Good understanding of SQL
Skills and experience in monitoring, alerting, fault analysis, and automation
BS degree or job related work experience

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apple logo

About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

View All Apple Jobs

Apply