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Apple Support Engineer Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year ... Apple Macs, installations and troubleshooting • LAN/WAN networking experience • Experience ...

SAIC

Deskside Support Engineer

Sacramento, CA

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

krg technology inc

Support Engineer

Chicago, IL · On-site

Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support ...

idexcel

Desktop support Engineer 4

San Francisco, CA

Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ... 10 & Apple/Mac experience - PC/Laptop/Mobile Devices and tablets) 4. Working experience in the ...

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

Hyperiongrp

Executive Support Engineer

New York, NY · On-site

... Apple & Android technologies) Advanced technology troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting the Exec Support Team ...

Poke

MTS - Support Engineer

Palo Alto, CA · On-site

Real-time chat with users on Apple Messages for Business, our highest-touch channel. * Ticketed ... engineering. * Support automation: Build AI-driven workflows across all channels: auto-triage ...

SAIC

Deskside support Engineer

Salem, OR

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

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Apple Support Engineer information

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$16

$39

$68

How much do apple support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.
More about Apple Support Engineer jobs
What cities are hiring for Apple Support Engineer jobs? Cities with the most Apple Support Engineer job openings:
What are the most commonly searched types of Apple Support Engineer jobs? The most popular types of Apple Support Engineer jobs are:
What job categories do people searching Apple Support Engineer jobs look for? The top searched job categories for Apple Support Engineer jobs are:
Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Rootshell Enterprise Technologies, Inc.

San Francisco, CA • On-site

Full-time

Re-posted 13 days ago

Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Support Engineer for one of our client, Please share your resume with current location & full contact info
Role:IT Support Engineer
Location:San Francisco, CA (Onsite)
Job description:
Description:
This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.
Required Skills:
• 3+ years experience with Mac and PC technical support.
• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
• 2+ years supporting VDI solutions (VMware, AWS).
• Flexible for early morning coverage and some late evening support.
• Experience with high priority escalations and high-pressure situations.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Excellent communication skills and customer service attitude.
• Self-starter with initiative and a high 'figure it out' factor.
• Proven desire to take ownership of tasks and projects and follow through to completion
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com

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