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Apple Support Engineer Jobs (NOW HIRING)

Addigy, Inc.

REMOTE | Support Engineer - Tier 1

Miami, FL · On-site +1

$50K - $55K/yr

Support Engineer - Tier 1 Miami Ideal for individuals with a love for Apple devices and a ... Experience in Apple retail or customer-facing technology support is a plus. A degree is welcome but ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware * Advanced ...

Kwik Trip, Inc

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware * Advanced ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Experience with Apple Macs, installations and troubleshooting LAN/WAN networking experience ...

Indigo IT , LLC

Mac Support Engineer

Ashburn, VA · On-site

The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security ...

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Apple Support Engineer information

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How much do apple support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

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What are the most commonly searched types of Apple Support Engineer jobs?

The most popular types of Apple Support Engineer jobs are:

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The top searched job categories for Apple Support Engineer jobs are:

Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

REMOTE | Support Engineer - Tier 1

Addigy, Inc.

Miami, FL • On-site, Remote

$50K - $55K/yr

Full-time

Posted 17 days ago

Job description

Support Engineer - Tier 1 Miami
Ideal for individuals with a love for Apple devices and a background in Computer Science, I.T., or related fields. Experience in Apple retail or customer-facing technology support is a plus.
A degree is welcome but not required; equivalent experience will also be considered.
This position is remote, and the ideal candidate would reside near Miami or Orlando for occasional in-person meetings.
Role: Support Engineer - Tier 1 Miami
Commitment: Full Time + for a High-Tech SaaS Company
Reports to: Director of Customer Support
Direct Reports: None
Location: Remote - Working Hours/East Coast Time Zone
Hours: 12:00 p.m. - 8:00 p.m. (training will be approximately 6 weeks 9:30am - 5:30pm)
Tech Stack: G-Suite, Slack, Zoom, Jira Discovery (roadmap), Confluence, Forethought, Zendesk.
Near Term Performance Objective for the Role
Provide industry leading white glove customer service and support to our customers who are also IT Professionals.
Making an Impact / Responsibilities
  • Timely handling of incoming support tickets through all pertinent channels
  • Escalation of complex support issues to Tier 2 Support Engineers to get the ticket resolved
  • Contribute to Support Knowledge Base Articles
  • Assist with onboarding of new Addigy Interns and Tier 1 Support Engineers

You'll be successful by doing the following things:
  • Work on Zendesk tickets and resolve issues with superior customer satisfaction
  • Address customer inquiries via email, chat, phone, etc.
  • Troubleshoot macOS, iPadOS, and iOS environments; escalate when needed
  • Proactively call customers to better understand complex issues
  • Research and identify solutions before escalating
  • Use internal documentation/resources to resolve issues
  • Create/update Knowledge Base articles
  • Assist with onboarding/training of Interns
  • Follow SOPs to log/document issues; escalate unresolved cases
  • Continuously identify ways to improve processes and customer experience

Scorecard / Performance Metrics
  • Take ownership of 6-8 new support tickets daily from the support queue
  • Manage 15-20+ support tickets daily with timely responses
  • Complete all required training and certifications (ACA, ACE, Apple)

Additionally:
  • Be positive, adaptable and collaborative
  • Work effectively in a fast-moving, evolving environment
  • Be self-motivated, goal-oriented, and curious
  • Demonstrate critical thinking and problem-solving skills

Compensation & Benefits
Your success will be measured and recognized through base compensation based on experience and qualifications starting at $50,000 - $55,000 with eligibility for an annual bonus based on both personal and company performance. We also offer a market competitive benefit package.
Other Expectations as part of the Addigy Team:
  • Set quarterly Rocks/performance milestones with your manager and review progress each quarter
  • Participate in Weekly 1:1 meetings with your manager
  • Capture your measurable results on the weekly scorecard in Ninety.io
  • Participate in weekly L10 Team Meetings
  • Attend All Hands Meetings and other company events as requested
  • Attend other cross-functional team meetings as requested

Potential Career Paths
  • Support Engineer Tier 2

About Addigy
Addigy is a successful, growing, Miami-based SaaS company building software to support the Apple Community. Our mission is to empower Managed Service Providers (MSPs) and Internal IT teams with industry-leading solutions for Apple device management. We are committed to security, scalability, and delivering the best Apple experience.
Addigy leverages EOS (Entrepreneurial Operating System.) To learn more, review Addigy's VTO (attached), view this video on Level 10 Meetings, or other videos on the website, or listen/read Traction by Gino Wickman.
Core Solutions:
  • Security & Compliance: Secure access controls, encrypted communications, regular compliance updates
  • Device Management & Information: Real-time monitoring, maintenance, reporting of Apple devices
  • Monitoring & Remediation: Tools for proactive issue resolution, troubleshooting, and compliance
  • Customizable Configuration: Tailor device management with policies and automation
  • Lifecycle Management: User-friendly console for onboarding and offboarding devices

Our Core Values
We live by our core values:
  • Humble: Share credit, admit mistakes, and support the team
  • Hungry: Go above and beyond, take initiative, and stay passionate
  • Smart: Show empathy, listen actively, and adapt communication styles

Compliance Statements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
Nothing in this job description creates an employment contract. Employment at Addigy is at-will and may be terminated by either party at any time, with or without cause or notice, consistent with applicable law.
Addigy is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

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