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Apple Support Engineer Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Experience with Apple Macs, installations and troubleshooting LAN/WAN networking experience ...

DivergeIT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Provide on-site and remote support across Windows and Apple environments. * Troubleshoot and ...

Diverge IT

Dedicated Support Engineer

Bellevue, WA

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Provide on-site and remote support across Windows and Apple environments. * Troubleshoot and ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year ... Apple Macs, installations and troubleshooting • LAN/WAN networking experience • Experience ...

krg technology inc

Support Engineer

Chicago, IL

Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security ...

idexcel

Desktop support Engineer 4

San Francisco, CA · On-site

Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ... 10 & Apple/Mac experience - PC/Laptop/Mobile Devices and tablets) 4. Working experience in the ...

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Apple Support Engineer information

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How much do apple support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

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Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of September 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

User Support Engineer

Fort George G Meade, MD • On-site

Global Enterprise Services, LLC
IT Services • 11 - 50 employees
Learn more about Global Enterprise Services, LLCexternal

$138K - $149K/yr

Full-time

Re-posted 12 days ago

Job description

 
 
    Tentative End Date for the Position: November 30, 2026
 
The User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements.  

 Education and Experience: 

  • Bachelor’s Degree or a combination of technical training, certifications, and experience
  • 5+ Years of Systems engineering design and operations experience. 
  • 7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
  • Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management. 
  • IAT Level II certification (Security+ CE  or appropriate DoDM 8570 Baseline Certification) is required before start 

 Responsibilities: 

  • Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures. 
  • Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates. 
  • Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance. 
  • Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts. 
  • Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation. 
  • Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
  • Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
  • Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Management (MECM), and MS Intune

 Knowledge and Skills: 

  • Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements. 
  • Adapt for working in team oriented or independent projects 
  • Lead a multi-functional team, prioritize actions, and support customer requirements
  • Excellent technical writing & presentation skills
  • Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing. 
  • Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams) 
  • Document Standard Operating Procedures and guides. 
  • Excellent verbal and written communication skills 
  • Ability to organize and facilitate planning and demonstrations 
  • Ability to track, manage, and ensure project tasks are completed in a timely manner 
  • Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge 

  • Understanding of the technical environment
  • Microsoft operating system
  • Understanding of Apple computing devices
  • Microsoft InTune
  • Microsoft Virtual Desktop Infrastructure
  • Remedy ITSM/ServiceNow
  • System Center Configuration Manager (SCCM)
  • Microsoft Endpoint Configuration Manager (MECM)

 Clearance/Citizenship: 

  • Secret 
  • Must be US Citizen

 Travel Requirements: 

 This position will involve minimal travel, up to 25% of time 

 Location:  Fort Meade, MD (On Site)