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Apple Support Engineer Jobs (NOW HIRING)

Pomeroy

End User Support Engineer

Manhattan, NY

The EUC Support Engineer will work directly with the Disney Business Unit. Depending on the ... on Apple platforms. Service delivery tool experience (ServiceNow experience a plus) Ticket ...

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IT Support Engineer II

Lakewood, OH · On-site

$55K - $70K/yr

Experience supporting Apple and Microsoft Desktops/Laptops * System Admin experience with Active ... engineers * Participates in making recommendations and design along with the Account Manager ...

Circle

Technical Support Engineer

Springfield, IL · On-site

What You'll Be Responsible For Circle is looking for a Technical Support Engineer who will provide ... Experience/familiarity with Slack, Apple MacOS and GSuite. Circle is on a mission to create an ...

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Apple Support Engineer information

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How much do apple support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

More about Apple Support Engineer jobs
What cities are hiring for Apple Support Engineer jobs? Cities with the most Apple Support Engineer job openings:
What are the most commonly searched types of Apple Support Engineer jobs? The most popular types of Apple Support Engineer jobs are:
What job categories do people searching Apple Support Engineer jobs look for? The top searched job categories for Apple Support Engineer jobs are:
Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 8% Physical, 17% Hybrid, and 75% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Software Engineer (SAP Development Support), IS&T Enterprise Systems

Software Engineer (SAP Development Support), IS&T Enterprise Systems

Apple

Austin, TX • On-site

Full-time

Posted 10 hours ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

At Apple, we empower visionary ideas to become revolutionary products, services, and customer experiences. We're seeking passionate and dedicated engineers to join a team where innovation knows no bounds!..Within the IS&T organization's SAP Development Team, you'll play a crucial role in supporting essential enterprise applications and constructing the technical backbone that drives Apple's core functions-including Sales, Retail, Services, Finance and Operations-serving our Business, Partners, and Consumers...We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting, and maintaining business applications. Your expertise will be instrumental in improving system reliability and security through influential design contributions. ..If you're eager to contribute to a culture of creativity and excellence then Apple is the place for you. Join us and help shape the future..
Apple has large and multifaceted enterprise systems. These systems are at the core of our ability to support the challenging business needs and are essential to the day-to-day operations at Apple. SAP Development Global Support team is responsible for the upkeep of multiple ABAP, HANA, Java, SAP Portal, UI, iOS applications. Job responsibilities includes, monitoring support quality, ensuring process adherence, identifying technical improvement areas for teams and/or individuals for effective support, identifying automation opportunities and implementing such efforts. As this position is in the ABAP Production Support Team, the developer is expected to be on call during their On-call assigned time and attend to production issues timely. This position will also interact with SAP Support Functional, BASIS, and Security teams on a regular cadence. Responsibilities also include but not limited to issue management, proactive system monitoring, upgrades and minor enhancements. Most of these services are delivered 24 x 7 by a globally distributed team located at various locations across the globe. We're thrilled to be looking for a dedicated and highly driven ABAP developer to join our dynamic team!
2 years professional experience in SAP Application Development and Support and external non-SAP Services2 years professional experience in developing custom application in ABAP and troubleshooting/customizing SAP delivered standard applications and experience with IDOCs, BAPI, RFCs and Web services2 years professional experience with Application programming on S/4HANA including RAP, OData, CDS Views, SAP FIOR2 years professional hands on development experience in Eclipse TooBachelor's degree in Computer Science, Information Technology, or a related field or equivalent years of work experience.
Hands on experience in Performance Tuning for ABAP and CDS, HANA applicationsAbility to collaborate closely with Functional Consultants to drive issues to closureMust be flexible to participate in rotational on-call support schedule and to respond to production issues immediatelyKnowledge of SAP technologies/frameworks such as SAPUI5 and SAP BTP Services is a plusExperience in Production Support projectsKnowledge of SAP SqlScript for HANAHands on experience with API testing tools like Postman, SOAP UI .Knowledge of debugging web application using browser dev tools like chrome DevTools.

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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