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Apple Support Engineer Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year ... Apple Macs, installations and troubleshooting • LAN/WAN networking experience • Experience ...

idexcel

Desktop support Engineer 4

San Francisco, CA

Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ... 10 & Apple/Mac experience - PC/Laptop/Mobile Devices and tablets) 4. Working experience in the ...

SAIC

Deskside Support Engineer

Sacramento, CA

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

krg technology inc

Support Engineer

Chicago, IL · On-site

Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support ...

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

... Engineer to provide hands-on technical support for end users across a fast-paced and highly ... Support Apple and Windows devices within a corporate environment. Configure and troubleshoot mobile ...

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Apple Support Engineer information

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How much do apple support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

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Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Deskside IT Support Engineer (Mac/Apple Specialist) Dedicated On-Site

Xperteks

New York, NY • On-site

$55K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

Location: New York, NY Fully On-Site at Client Location
Employment Type: Full-Time, Permanent
Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.


Key Responsibilities

  • On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
  • Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
  • Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
  • MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
  • Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
  • Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
  • VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
  • MSP Liaison: Act as the primary on-site bridge between the client's local staff and our remote MSP service desk.

Qualifications & Skills

  • Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
  • OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
  • MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
  • MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
  • Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
  • Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
  • Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer

  • The dynamic culture and career path of a leading Managed Service Provider.
  • The consistency of working at a single, dedicated modern client workplace.
  • Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.