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Apple Support Engineer Jobs (NOW HIRING)

SAIC

Deskside support Engineer

Salem, OR

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

SAIC

Deskside support Engineer

Salem, OR · On-site

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

Thrive

Client Support Engineer

Charlotte, NC · On-site

The Client Support Engineer will be responsible for providing full-time onsite support at client ... Experience with Apple OS • Experience with VMWare • Experience with iOS and Android OS • ...

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Apple Support Engineer information

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$16

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$68

How much do apple support engineer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does an Apple Support Engineer typically collaborate with other technical teams within the organization?

Apple Support Engineers frequently work alongside software developers, product managers, and quality assurance teams to troubleshoot and resolve complex technical issues. They serve as a bridge between end-users and engineering, communicating customer feedback and recurring problems to drive product improvements. Regular cross-functional meetings and ticketing systems are used to track and prioritize issues, ensuring efficient resolution and knowledge sharing across teams. This collaborative environment not only enhances problem-solving but also provides opportunities for professional growth and deeper technical expertise.

What are the key skills and qualifications needed to thrive as an Apple Support Engineer, and why are they important?

To thrive as an Apple Support Engineer, you need a strong understanding of macOS, iOS, hardware troubleshooting, and network fundamentals, often supported by a degree in computer science or related IT certifications like Apple Certified Support Professional (ACSP). Expertise with diagnostic tools, Apple Remote Desktop, and support ticketing systems is typically required. Standout soft skills include clear communication, patience, and problem-solving abilities when assisting users. These skills and qualities ensure timely, effective technical resolutions and a positive customer experience in a fast-paced support environment.

What is the difference between Apple Support Engineer vs Apple Technical Specialist?

AspectApple Support EngineerApple Technical Specialist
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, Apple product familiarity
Work EnvironmentTechnical support centers, repair facilitiesRetail stores, customer service counters
Employer & Industry UsageApple Inc., support and repair servicesApple Retail Stores, sales and support roles
Common Search & Comparison IntentTechnical troubleshooting, repair expertiseCustomer assistance, product explanation

Apple Support Engineers focus on technical troubleshooting and repair of Apple products, often working in support centers. Apple Technical Specialists primarily assist customers in retail stores, providing product information and basic support. Both roles require Apple product knowledge but differ in environment and responsibilities.

What does an Apple Support Engineer do?

An Apple Support Engineer is responsible for assisting customers and businesses with technical issues related to Apple products and services. They diagnose and resolve hardware and software problems, provide troubleshooting guidance, and help ensure the smooth operation of Apple's devices, operating systems, and applications. These engineers may work directly with customers, collaborate with other technical teams, and contribute to product improvements by reporting recurring issues. Their goal is to deliver excellent technical support and enhance the overall user experience with Apple products.
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Apple Support Engineer jobs near you
Infographic showing various Apple Support Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Software Engineer (SAP Support Developer), IS&T Enterprise Systems

Software Engineer (SAP Support Developer), IS&T Enterprise Systems

Apple

Austin, TX

Full-time

Posted 18 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

At Apple, we empower visionary ideas to become revolutionary products, services, and customer experiences. We're seeking passionate and dedicated engineers to join a team where innovation knows no bounds!
Within the IS&T organization's SAP Development Team, you'll play a crucial role in supporting essential enterprise applications and constructing the technical backbone that drives Apple’s core functions-including Sales, Retail, Services, Finance and Operations-serving our Business, Partners, and Consumers.
We are on the lookout for an experienced SAP Java Development Support Engineer for developing, troubleshooting, and maintaining business applications. Your expertise will be instrumental in improving system reliability and security through influential design contributions.
Description
Apple has large and multifaceted enterprise systems. These systems are at the core of our ability to support the challenging business needs and are essential to the day-to­-day operations at Apple. SAP Development Global Support team is responsible for the upkeep of multiple applications on SAP platform. Job responsibilities include, monitoring support quality, ensuring process adherence, identifying technical improvement areas for teams and/or individuals for effective support, identifying automation opportunities and implementing such efforts.
","responsibilities":"As this position is in Support Team, the developer is expected to be on call during their On-call assigned time and attend to production issues timely. This position will interact with SAP Functional, BASIS, Platform and Security teams on a regular cadence. Responsibilities also include but not limited to issue management, proactive system monitoring, upgrades and minor enhancements. Most of these services are delivered 24 x 7 by a globally distributed team located at various locations across the globe. We're thrilled to be looking for a dedicated and highly driven developer to join our dynamic team!
Preferred Qualifications
BStrong analytical and problem-solving abilities to identify and resolve complex issues
Hands on experience with API testing tools like Postman, SOAP UI or JMeter.
Knowledge of debugging web application using browser dev tools like chrome DevTools.
Good understanding of SAP backend integration with SAP BTP using Cloud Connector and/or SAP CPI is preferable.
Minimum Qualifications
2 years of experience in Application Development and Support.
2 years work in best practices of software development, system integration, unit testing and application performance tuning.
2 years experience in developing and maintaining Business application using Java , Spring Framework (Spring Boot, Spring Web, Spring Security) and UI Frameworks (ReactJS, VueJS, Angular, or SAP UI5)
2 years of experience in developing and deploying applications on Cloud Platform ( SAP BTP, Cloud Foundry, AWS, or Google Cloud)
2 years hands on experience in consuming/developing HTTP Services (REST/SOAP WebServices, OData etc).
Proficiency in application monitoring and observability tools like DynaTrace , Splunk , Kibana , OpenSearch etc.
BS or MS in Computer Science or equivalent work experience

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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