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Voice Support Engineer Jobs (NOW HIRING)

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking an experienced Cisco Voice Engineer to support a mission-critical ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Act as the "voice of the customer" by sharing insights and feedback to influence product ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a mission-critical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$145K - $165K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a missioncritical ...

Plain

Support Engineer (SF)

San Francisco, CA · On-site

$150K - $180K/yr

Represent the voice of real support teams. What works, what doesn't, and what's missing? * Drive issues end-to-end: investigate, debug, coordinate with engineering, and follow through until ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Act as the voice of the customer; advocate for fixes or enhancements by influencing Product and ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Act as the voice of the customer; advocate for fixes or enhancements by influencing Product and ...

DUIT

Voice Engineer

Fort George G Meade, MD · On-site

A telecommunicationsnetwork engineer must perform maintain data, voice and/or video network ... Provides escalated Tier-2 and Tier-3 technical support on data, voice or video networks; Answers ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

$95K - $110K/yr

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Act as the voice of the customer; advocate for fixes or enhancements by influencing Product and ...

Precision Technologies

Voice Engineer

Irving, TX · On-site

Senior Voice Engineer (13503) Location: Irving, TX Duration: Contract Job Summary: 7-Eleven is ... The successful candidate will provide technical support and guidance to internal stakeholders and ...

New

TEKsystems

Voice Engineer

Indianapolis, IN

$75 - $85/hr

Voice Engineer Job Summary: We are seeking two mid-level Voice Engineers to join our team on a ... Provide support for analog voice gateways and other legacy systems. • Collaborate with the ...

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Voice Support Engineer information

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How much do voice support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a voice support engineer?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

How does a voice support engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

What are the key skills and qualifications needed to thrive as a voice support engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.
More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Voice Engineer

Bridge Core (BCore)

Chantilly, VA • On-site

$175K - $195K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
Voice Engineer
Chantilly, VA
TS/SCI with Poly
At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support.Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.
Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia.
Responsibilities
We are seeking an experienced Cisco Voice Engineer to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment.
Key responsibilities:
  • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
  • Implement next-generation voice system technologies and support first-article engineering.
  • Participate in security accreditation activities for all voice systems.
  • Manage PKI/certificate requirements across Cisco UC components.
  • Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
  • Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
  • Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
  • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
  • Collaborate with customers and internal teams to gather and refine system requirements.
  • Ensure compliance with enterprise standards, policies, and security procedures.
  • Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
  • Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.

Qualifications
Required Qualifications:
  • Minimum of eleven (11) years of relevant Voice/UC engineering experience
  • Strong technical expertise in:
  • Working within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • SIP signaling and call flows
  • Secure Real-Time Transport Protocol (SRTP)
  • SIP, MGCP, H.323
  • TCP/IP networking
  • MPLS transport environments
  • DNS and DHCP
  • RTP media handling
  • Experience supporting secure, enterprise-scale voice environments
  • Ability to troubleshoot complex call routing, signaling, and interoperability issues
  • Strong communication skills for documentation, requirements analysis, and customer interaction

Desired Qualifications
  • Advanced expertise in SIP signaling, call flows, and multi-vendor integration
  • Experience with H.323 in mixed-protocol environments
  • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications:
  • CCNP Collaboration
  • CCIE Collaboration (highly desirable)
  • Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
  • Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
  • Familiarity with government security accreditation processes and PKI/certificate management
  • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

What you can expect from us
  • The expected salary range within the Washington, DC metropolitan area is: $175,000 - $195,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
  • Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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