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Voice Support Engineer Jobs (NOW HIRING)

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Act as the "voice of the customer" by sharing insights and feedback to influence product ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

CACI International, Inc.

Voice Engineer

Oklahoma City, OK · On-site

$57K - $116.70K/yr

Job Title: Voice Engineer Job Category: Information Technology Time Type: Full time Minimum ... A typical day would consist of working through any morning tickets or ongoing issues in support of ...

Plain

Support Engineer (SF)

San Francisco, CA · On-site

$150K - $180K/yr

Represent the voice of real support teams. What works, what doesn't, and what's missing? * Drive issues end-to-end: investigate, debug, coordinate with engineering, and follow through until ...

FirstComm

Network Support Engineer - UCaaS

Oak Brook, IL · Remote

$65K - $75K/yr

The Network Support Engineer - UCaaS is a customer-facing technical role responsible for supporting ... Experience supporting or administering voice or UCaaS platforms * Strong verbal and written ...

DUIT

Voice Engineer

Fort George G Meade, MD · On-site

A telecommunicationsnetwork engineer must perform maintain data, voice and/or video network ... Provides escalated Tier-2 and Tier-3 technical support on data, voice or video networks; Answers ...

Ahold Delhaize USA

Senior Voice Engineer

Quincy, MA

Ahold Delhaize USA associates support the brands with a wide range of services, including Finance ... The Senior Voice Engineer will deliver solutions for end user business needs and resolutions for ...

Vantage Point

Senior Voice Engineer

Mitchell, SD · On-site +1

Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions.

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134.90K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... Convert recurring issues into feature requests for the development team and be the customer's voice ...

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How much do voice support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voice Support Engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.

How does a Voice Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What are Voice Support Engineers?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Customer Support Engineer

Turvo

Dallas, TX • On-site, Remote

$60K - $100K/yr

Full-time

Posted 15 days ago

Job description

About Turvo
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo's customers include some of the world's largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).
About this Role
We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, including Sev 1 and Sev 2 incidents, while working closely with customers, engineering, product, and site reliability teams.
You will play a critical role in ensuring customer success by delivering timely resolutions, providing technical expertise, and acting as the voice of the customer to drive continuous product improvements. This position requires strong technical acumen, product knowledge, business awareness, and a passion for customer experience.
Candidates based in Dallas, TX are preferred.
Key Responsibilities:
  • Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs).
  • Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution.
  • Diagnose and resolve product and third-party integration issues, both technical and non-technical.
  • Investigate, document, and escalate complex or systemic issues to engineering teams.
  • Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule.
  • Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities.
  • Act as the "voice of the customer" by sharing insights and feedback to influence product enhancements.
  • Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers.
  • Stay current with new products and services through regular monthly releases.
  • Work independently, making informed decisions while owning issues end-to-end.

Qualifications:
  • 3+ years of experience in fast-paced technical support, application support, or a related engineering role.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience)
  • Strong troubleshooting skills with a proven customer-centric mindset.
  • Hands-on experience with tools and technologies such as: Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, Python Scripting
  • Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish.
  • Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements.
  • Excellent written and verbal communication skills for effective interaction with customers and internal stakeholders.
  • Proficiency with support tools, CRM systems, and remote support technologies.
  • Adaptability to evolving industry trends and a dynamic support environment.
  • Prior experience in supply chain or logistics industries is a plus.

We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.
Customer Support Engineer candidates based in Dallas or Austin, TX are preferred.
Compensation Range: $60,000 to $100,000 base salary; plus discretionary bonus.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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