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Voice Support Engineer Jobs (NOW HIRING)

Zello Inc

Support Engineer - L3

Austin, TX · On-site

About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to ... Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS ...

Comcast

Network Support Engineer

Englewood, CO · On-site

$88K - $132K/yr

The role supports enterprise data, wireless, voice, and video services and serves as an escalation point for complex LAN and wireless issues. The engineer collaborates with internal Comcast customers ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . We are seeking an experienced Cisco Voice Engineer to support a missioncritical, technologydriven ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking an experienced Cisco Voice Engineer to support a mission-critical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . We are seeking experienced Cisco Voice Engineers to support a missioncritical, technologydriven program ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking an experienced Cisco Voice Engineer to support a missioncritical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a mission-critical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$145K - $165K/yr

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a missioncritical ...

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Voice Support Engineer information

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$5

$48

$76

How much do voice support engineer jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are Voice Support Engineers?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

How does a Voice Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

What are the key skills and qualifications needed to thrive as a Voice Support Engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.
More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Senior Support Engineer

LiteLLM AI Gateway

San Francisco, CA • On-site

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

What We're Looking For
  • Technical depth and real familiarity with the LiteLLM product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Why Join LiteLLM?
  • Fast-paced growth environment with deep technical ownership.
  • Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.

Apply