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Voice Support Engineer Jobs (NOW HIRING)

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . We are seeking experienced Cisco Voice Engineers to support a missioncritical, technologydriven program ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a mission-critical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . We are seeking an experienced Cisco Voice Engineer to support a missioncritical, technologydriven ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking an experienced Cisco Voice Engineer to support a missioncritical ...

TEKsystems

Voice Engineer

Atlanta, GA · Hybrid

$50 - $60/hr

Description CCaaS Cloud Engineer to support the design, implementation, and ongoing support of cloud-based contact center and enterprise voice platforms. This role will focus on Contact Center as a ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia . Responsibilities We are seeking experienced Cisco Voice Engineers to support a missioncritical ...

TEKsystems

Voice Engineer

Atlanta, GA · Hybrid

$50 - $60/hr

Description CCaaS Cloud Engineer to support the design, implementation, and ongoing support of cloud-based contact center and enterprise voice platforms. This role will focus on Contact Center as a ...

TEKsystems

Voice Engineer

Atlanta, GA · Hybrid

$50 - $60/hr

Description CCaaS Cloud Engineer to support the design, implementation, and ongoing support of cloud-based contact center and enterprise voice platforms. This role will focus on Contact Center as a ...

TEKsystems

Voice Engineer

Atlanta, GA · Hybrid

$50 - $60/hr

Description CCaaS Cloud Engineer to support the design, implementation, and ongoing support of cloud-based contact center and enterprise voice platforms. This role will focus on Contact Center as a ...

City of New York

GIS Support Engineer

Brooklyn, NY · On-site

The GIS Support Engineer will specifically work on the 3D Underground Project. The GIS team at OTI ... the field of voice and/or data telecommunications or in a pertinent scientific, technical ...

City of New York

GIS Support Engineer

Brooklyn, NY · On-site

$100K - $125K/yr

The GIS Support Engineer will specifically work on the 3D Underground Project. The GIS team at OTI ... the field of voice and/or data telecommunications or in a pertinent scientific, technical ...

City of New York

GIS Support Engineer

Brooklyn, NY

The GIS Support Engineer will specifically work on the 3D Underground Project. The GIS team at OTI ... the field of voice and/or data telecommunications or in a pertinent scientific, technical ...

kgs

A/V VTC Support Engineer

Fort Belvoir, VA

The A/V VTC Support Engineer will be responsible for the operation, maintenance, testing, and ... Set up and train users -- Operate and instruct users on voice, video, radio, satellite, and data ...

kgs

A/V VTC Support Engineer

Fort Belvoir, VA

The A/V VTC Support Engineer will be responsible for the operation, maintenance, testing, and ... Set up and train users -- Operate and instruct users on voice, video, radio, satellite, and data ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Act as the "voice of the customer" by sharing insights and feedback to influence product ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

City of New York

GIS Support Engineer

Brooklyn, NY

The GIS Support Engineer will specifically work on the 3D Underground Project. The GIS team at OTI ... the field of voice and/or data telecommunications or in a pertinent scientific, technical ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Act as the "voice of the customer" by sharing insights and feedback to influence product ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

City of New York

GIS Support Engineer

Brooklyn, NY · On-site

The GIS Support Engineer will specifically work on the 3D Underground Project. The GIS team at OTI ... the field of voice and/or data telecommunications or in a pertinent scientific, technical ...

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Voice Support Engineer information

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$5

$48

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How much do voice support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for voice support engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voice Support Engineer, and why are they important?

To thrive as a Voice Support Engineer, you need a strong understanding of VoIP technologies, networking fundamentals, and experience with telecommunication protocols, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with systems such as Cisco Call Manager, SIP trunking, and troubleshooting tools is typically required. Excellent problem-solving abilities, communication skills, and patience are crucial soft skills for effectively assisting users and collaborating with technical teams. These skills and qualities are essential for ensuring reliable voice services and prompt resolution of technical issues, which are critical for business operations.

How does a Voice Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

Voice Support Engineers frequently work alongside network engineers, IT support staff, and product managers to troubleshoot and resolve voice communication issues. Collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in escalation calls to ensure timely resolution. Effective communication and a strong understanding of both voice technologies and network infrastructure are essential, as solutions often require coordinated efforts across different departments. This collaborative approach not only speeds up problem resolution but also helps engineers broaden their technical expertise and professional network.

What are Voice Support Engineers?

Voice Support Engineers are IT professionals who specialize in maintaining, troubleshooting, and optimizing voice communication systems, such as VoIP (Voice over Internet Protocol) networks and traditional telephony infrastructures. They ensure that voice services are reliable, clear, and secure for business operations. Their responsibilities often include configuring voice hardware and software, resolving technical issues, and providing user support. Voice Support Engineers may also assist with system upgrades, integrations, and security measures to prevent unauthorized access or service disruptions.

What is the difference between Voice Support Engineer vs Network Support Engineer?

AspectVoice Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, CompTIA VoiceCCNA, CCNP, CompTIA Network
Work EnvironmentCall centers, IT support teams, telecom companiesData centers, enterprise IT departments, telecom providers
Job FocusVoIP systems, telephony hardware, voice troubleshootingNetwork infrastructure, routing, switching, network troubleshooting

While both roles require networking knowledge and certifications like CCNA, the Voice Support Engineer specializes in telephony and VoIP systems, focusing on voice communication issues. In contrast, the Network Support Engineer handles broader network infrastructure, including routing and switching. Both roles are vital in telecom and IT industries but differ in their specific technical focus.

More about Voice Support Engineer jobs
What job categories do people searching Voice Support Engineer jobs look for? The top searched job categories for Voice Support Engineer jobs are:
Voice Support Engineer jobs near you
Infographic showing various Voice Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.
Voice Engineer

Voice Engineer

Bridge Core (BCore)

Chantilly, VA

Full-time

Posted 22 days ago

Job description

Voice Engineer
Chantilly, VA
TS/SCI with Poly
 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting customer missions as a Voice Engineer in Chantilly, Virginia.


We are seeking experienced Cisco Voice Engineers to support a missioncritical, technologydriven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterpriselevel Cisco Unified Communications solutions across a complex, highly secure environment.

Key Responsibilities:

  • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
  • Implement nextgeneration voice system technologies and support firstarticle engineering.
  • Participate in security accreditation activities for all voice systems.
  • Manage PKI/certificate requirements across Cisco UC components.
  • Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
  • Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
  • Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
  • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
  • Collaborate with customers and internal teams to gather and refine system requirements.
  • Ensure compliance with enterprise standards, policies, and security procedures.
  • Work within a largescale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.

Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.


  • Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field

  • Minimum of six (6) years of progressive experience in Voice/UC engineering

  • Expertlevel proficiency in:

  • Working within a largescale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.

  • SIP signaling and call flows

  • Secure RealTime Transport Protocol (SRTP)

  • SIP, MGCP, H.323

  • TCP/IP networking

  • MPLS transport environments

  • DNS and DHCP

  • RTP media handling

  • Demonstrated experience leading enterprisescale voice deployments and modernization efforts

  • Proven ability to troubleshoot complex, multilayered call routing and signaling issues

  • Strong communication skills for stakeholder engagement, documentation, and technical leadership

Required Qualifications:   

  • Handson experience with H.323 in mixedprotocol environments

  • Expertise in SIP signaling, call flows, and multivendor integration

  • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
  • CCNP Collaboration
  • CCIE Collaboration (highly desirable)
  • Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
  • Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
  • Familiarity with government security accreditation processes and PKI/certificate management
  • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
  • Prior experience in a DoD, IC, or other highsecurity environment

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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