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Global Product Support Engineer Jobs (NOW HIRING)

ASM

Global Product Support Engineer

Phoenix, AZ · On-site

As a Global Product Support Engineer , you'll operate as a systemlevel expert at the forefront of new product development, guiding cuttingedge ALD tools from early concept through successful customer ...

ASM

Global Product Support Engineer

Phoenix, AZ · On-site

As a Global Product Support Engineer , you'll operate as a system-level expert at the forefront of new product development, guiding cutting-edge ALD tools from early concept through successful ...

ASM

Engineer II, Global Product Support

Phoenix, AZ

We're seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In this ...

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

... new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to ...

ASM

Engineer, Global Product Support

Phoenix, AZ

We're seeking a Global Product Support Engineer to join our ALD team in Phoenix , where you'll play a pivotal role in bringing new products from concept to successful customer adoption. This is an ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

Cooley LLP

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

Cooley LLP

Product Support Engineer

Palo Alto, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

Cooley

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ...

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All JobsGlobal Product Support Engineer Jobs

Global Product Support Engineer information

See salary details

$53K

$144.1K

$205K

How much do global product support engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for global product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a Global Product Support Engineer do?

A Global Product Support Engineer is responsible for providing technical support and solutions for products deployed worldwide. They work closely with customers, engineering teams, and other stakeholders to troubleshoot issues, resolve technical problems, and ensure product reliability and satisfaction. Their role may include analyzing product performance data, creating documentation, and offering feedback for product improvements. Additionally, they often travel or communicate with clients across different regions to address complex technical challenges in various environments.

How does a Global Product Support Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Global Product Support Engineer, you will regularly work with various teams such as engineering, product management, and customer support to address complex technical problems reported by customers. This often involves analyzing technical data, replicating issues, and communicating findings and solutions both internally and externally. Effective collaboration requires strong communication skills and the ability to translate technical concepts for diverse audiences. You'll also contribute feedback from customers to help improve product quality and future releases.

What are the key skills and qualifications needed to thrive as a Global Product Support Engineer, and why are they important?

To thrive as a Global Product Support Engineer, you need a solid background in engineering or computer science, strong problem-solving abilities, and relevant industry experience. Familiarity with CRM systems, diagnostic tools, and specific product technologies or certifications (such as ITIL or Six Sigma) is often required. Excellent communication, cultural awareness, and customer-centricity distinguish top performers in this role. These skills ensure effective troubleshooting, clear global collaboration, and high-quality support for complex products in diverse markets.
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Global Product Support Engineer jobs near you
Global Product Support Engineer

Global Product Support Engineer

ASM

Phoenix, AZ • On-site

Other

Posted 20 days ago

Job description

Shape the Future of ALD at ASM

Global Product Support Engineer

At ASM, our technology powers the most advanced semiconductor devices in the world-and our people are at the heart of that innovation. As a Global Product Support Engineer, you'll operate as a systemlevel expert at the forefront of new product development, guiding cuttingedge ALD tools from early concept through successful customer adoption.

This is a highly visible role where your expertise directly influences product design, fab performance, and customer success on a global scale. You'll partner closely with hardware, software, controls, and process engineering teams, shaping how ASM's nextgeneration products are built, launched, and supported worldwide.

If you're motivated by complex technical challenges, global collaboration, and the opportunity to leave a lasting mark on semiconductor manufacturing, this role was built for you.

What You'll Be Working On

In this role, you'll combine deep technical ownership with global leadership and customer impact:

  • Lead implementation activities across shifts and sites, owning complex incident investigations
  • Support global audits and troubleshoot yield excursions across multiple fabs
  • Design and analyze advanced DOEs, apply ANOVA, and translate data into clear, actionable insights
  • Define and deploy global methodologies, including control limits and tool capability audits
  • Mentor junior engineers and help build a strong, technically excellent global support community
  • Drive crossfunctional RCCA efforts, implement systemic solutions, and track KPI improvements
  • Lead yieldenhancement initiatives, analyze probe and test data, and manage PCNs
  • Orchestrate global crisisresponse teams and represent ASM in customer QBRs
  • Act as the systemlevel technical authority for new product development programs
  • Collaborate with hardware, electrical, controls, process, and software teams throughout the design lifecycle
  • Influence product designs with a focus on serviceability, manufacturability, and preventive maintenance
  • Own first build and test activities in development labs, providing realtime feedback and solutions
  • Develop bestknown methods and procedures for service and maintenance execution
  • Lead customer fab readiness, installation, startup, and production qualification for Alpha and Beta shipments
  • Manage field issues and customer escalations during Alpha and Beta phases
  • Define critical spare parts strategies and ensure readiness for new product releases
What We're Looking For

You bring strong ALD expertise, systems thinking, and the confidence to lead at a global level:

  • Bachelor's degree in Electromechanical, Mechanical, Chemical, or Systems Engineering with 12+ years of experience
    • OR Master's degree with 8+ years
    • OR PhD with 4+ years
  • Handson experience with ALD equipment
  • Ability to travel 25-50%
  • Strong analytical capabilities, including DOE design and ANOVA
  • Proven ability to lead global initiatives and crossfunctional teams
What Sets You Apart
  • Experience supporting global audits and driving yieldenhancement projects
  • Proven success identifying and resolving multisite, systemic issues
  • Strong communication skills and confidence in customerfacing roles, including QBRs
  • A passion for mentoring and developing junior engineers
Why ASM?

At ASM, you won't just support products-you'll help define how they succeed worldwide. You'll work alongside top technical talent, influence nextgeneration ALD technology, and play a critical role in bringing innovative products from the lab to highvolume manufacturing.

Apply