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Global Product Support Engineer Jobs (NOW HIRING)

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

... new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

Amat

Global Product Support

Santa Clara, CA · On-site +1

$147K - $202K/yr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... We're committed to providing programs and support that encourage personal and professional growth ...

Applied Materials

Global Product Support

Santa Clara, CA · On-site

$147K - $202K/yr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... We're committed to providing programs and support that encourage personal and professional growth ...

Amat

Global Product Support (GPS)

Santa Clara, CA · On-site +1

$147K - $202K/yr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... Support FOAK on new product at on-site and technical training of account teams * Ensure legacy ...

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Global Product Support Engineer information

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$53K

$144.1K

$205K

How much do global product support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for global product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a global product support engineer do?

A Global Product Support Engineer is responsible for providing technical support and solutions for products deployed worldwide. They work closely with customers, engineering teams, and other stakeholders to troubleshoot issues, resolve technical problems, and ensure product reliability and satisfaction. Their role may include analyzing product performance data, creating documentation, and offering feedback for product improvements. Additionally, they often travel or communicate with clients across different regions to address complex technical challenges in various environments.

What are the key skills and qualifications needed to thrive as a global product support engineer?

To thrive as a Global Product Support Engineer, you need a solid background in engineering or computer science, strong problem-solving abilities, and relevant industry experience. Familiarity with CRM systems, diagnostic tools, and specific product technologies or certifications (such as ITIL or Six Sigma) is often required. Excellent communication, cultural awareness, and customer-centricity distinguish top performers in this role. These skills ensure effective troubleshooting, clear global collaboration, and high-quality support for complex products in diverse markets.

How does a global product support engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Global Product Support Engineer, you will regularly work with various teams such as engineering, product management, and customer support to address complex technical problems reported by customers. This often involves analyzing technical data, replicating issues, and communicating findings and solutions both internally and externally. Effective collaboration requires strong communication skills and the ability to translate technical concepts for diverse audiences. You'll also contribute feedback from customers to help improve product quality and future releases.
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Global Product Support Engineer jobs near you
Infographic showing various Global Product Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $144,072 per year, or $69.3 per hour.

Global Product Support Engineer 3

Lam Research Corporation

Tualatin, OR • On-site

Full-time

Re-posted 7 days ago

Lam Research rating

8.2

Company rating: 8.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

131st of 490 rated machine equipment manufacturers

Job description

The group you'll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you'll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you'll do
The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. In this role you will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Additional duties will include reporting design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training and provides support to customer/users where the product is highly technical or sophisticated in nature. Collaborates with other Lam Research colleagues and teams to ensure quality of product and designs and deliverables for customers. Deliver presentations to external customers to address customer concerns and create projects to resolve and improve the product performance and experience. Works independently and with team to troubleshoot, problem solve, address productivity and CIP project.
Role requires 20% - 30% travel internationally (sometimes includes last minute travel to address customer concerns)
Who we're looking for
  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What Lam Research employees say

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About Lam Research

Sourced by ZipRecruiter

Lam Research designs and builds products for semiconductor manufacturing, including equipment for thin film deposition, plasma etch, photoresist strip, and wafer cleaning processes.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Fremont, CA, US

Year founded

1980

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