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Global Product Support Engineer Jobs (NOW HIRING)

TAD PGS, Inc.

Product Support Engineer

Wall, NJ

$45 - $50/hr

  • Medical

  • Retirement

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

TAD PGS, Inc

Product Support Engineer

Wall, NJ

$45 - $50/hr

  • Medical

  • Retirement

As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer ...

Formic

Product Support Engineer

San Francisco, CA · On-site

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

ITW Instron

Product Support Engineer

Norwood, MA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

As the Product Support Engineer I, you will play a key role in bridging the gap between technical ... This role reports to the Global Director of Static Aftermarket Accessories. Qualifications ...

Formic

Product Support Engineer

Berkeley, CA

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Experlogix

Product Support Engineer

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... Our Company Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

Formic

Product Support Engineer

Aurora, IL

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Experlogix

Product Support Engineer

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... Our Company Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

Formic

Product Support Engineer

Oakland, CA

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Formic

Product Support Engineer

Chicago, IL

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Formic

Product Support Engineer

San Francisco, CA

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

About Daon Daon is a global leader in digital identity fraud prevention and protection against AI ... Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

A bout Daon Daon is a global leader in digital identity fraud prevention and protection against AI ... Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.

Formic

Product Support Engineer

Chicago, IL · On-site

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

Formic

Product Support Engineer

Bolingbrook, IL

As labor constraints rise, costs increase, and global competition intensifies, automation is no ... About the role As a Product Support Engineer, you will be the technical escalation point for Field ...

New

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All JobsGlobal Product Support Engineer Jobs

Global Product Support Engineer information

See salary details

$53K

$144.1K

$205K

How much do global product support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for global product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a global product support engineer do?

A Global Product Support Engineer is responsible for providing technical support and solutions for products deployed worldwide. They work closely with customers, engineering teams, and other stakeholders to troubleshoot issues, resolve technical problems, and ensure product reliability and satisfaction. Their role may include analyzing product performance data, creating documentation, and offering feedback for product improvements. Additionally, they often travel or communicate with clients across different regions to address complex technical challenges in various environments.

How does a global product support engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Global Product Support Engineer, you will regularly work with various teams such as engineering, product management, and customer support to address complex technical problems reported by customers. This often involves analyzing technical data, replicating issues, and communicating findings and solutions both internally and externally. Effective collaboration requires strong communication skills and the ability to translate technical concepts for diverse audiences. You'll also contribute feedback from customers to help improve product quality and future releases.

What are the key skills and qualifications needed to thrive as a global product support engineer?

To thrive as a Global Product Support Engineer, you need a solid background in engineering or computer science, strong problem-solving abilities, and relevant industry experience. Familiarity with CRM systems, diagnostic tools, and specific product technologies or certifications (such as ITIL or Six Sigma) is often required. Excellent communication, cultural awareness, and customer-centricity distinguish top performers in this role. These skills ensure effective troubleshooting, clear global collaboration, and high-quality support for complex products in diverse markets.
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Cities with the most Global Product Support Engineer job openings:

What states have the most Global Product Support Engineer jobs?

States with the most job openings for Global Product Support Engineer jobs include:

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Global Product Support Engineer jobs near you
Infographic showing various Global Product Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $144,072 per year, or $69.3 per hour.

Product Support Engineer

TAD PGS, Inc.

Wall, NJ

$45 - $50/hr

Contractor

Medical, Retirement

Posted 25 days ago

Job description

We have an outstanding Contract position for a Product Support Engineer to join a leading Company located in the Wall Township, NJ surrounding area.

Pay Rate: $45 - $50

Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products. As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer satisfaction at the technical level, the proper functioning of our products, and the reporting of in-service events related to flight safety. You are responsible for all products across a portfolio of commercial platforms.

Responsibilities:
  • Provide technical answers to questions from external and internal customers
  • Propose solutions to in-service problems in order to meet customer expectations
  • Ensure technical follow-up of the problems identified by our customers
  • Educate customers on good maintenance practices for our products
  • Lead and participate in technical reviews at customers' sites and/or conferences
  • Support the teams for technical matters (validation of technical warranties, in-service behavior, identification of induced damage, etc) and for their customer visits (provide information, train on technical subjects, participate in reviews)
  • Carry out interventions at customers' sites
  • Present the technical behavior of systems in service
  • Train on the use of the products in conjunction with the training team and maintenance technicians
  • Identify, quantify, and report major technical problems, and participate in their resolution with the design offices
  • Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation, as well as the overall problems of the fleet
  • Lead the expertise of new damage cases, work on the identification of root causes, and potential solutions
  • Carry out feedback analyses and support the operational reliability calculations of the products, then alert and initiate the necessary actions with the sustaining, design office, and program teams
  • Collect in-service behavior information from customers
  • Collaborate in the definition of improvement plans for design changes
  • Participate in the development and monitoring of solutions
  • Participate in the definition of acceptable damage criteria and product return to service studies
  • Be the pilot of the after-sales department for the implementation of technical modifications to products in service
  • Participate in in-service product improvement plans
  • Pilot cross-functional teams responsible for supporting sales and repairs of evolving products
  • Validate and prioritize maintenance technical documentation update needs
  • Provide feedback
  • Share support requirements and feedback with internal development and support teams
  • Contribute to product improvement
  • Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products
  • Take action for flight safety
  • Report and analyze topics related to the safety of operations in compliance with deadlines
  • Bring technical expertise to customers to investigate root causes
  • Participate in the causal analysis, the 8D process, and implement changes

Basic Hiring Criteria:
  • Bachelor's or Master's Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience
  • Engineering degree and/or experience in mechanics, especially pneumatics
  • Minimum 5 years of experience in engineering or repair position related to commercial and/or general aviation is required: design engineering, or sustaining, or technical support, service engineering, training
  • Ability to work on several issues in parallel
  • Ability to work in a team
  • Ability to read, analyze, and interpret engineering drawings, specifications, charts, wiring diagrams, schematics, and assembly/test procedures
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
  • Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to a close
  • Ability to work unsupervised in a highly dynamic environment
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to effectively present information to management, public groups, and/or top management
  • Ability to lead a technical meeting
  • Ability to give technical presentations to customers

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Education:Bachelors DegreeEmployment Type: CONTRACTOR

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