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Microsoft 365 Support Engineer Jobs (NOW HIRING)

Airswift

Microsoft 365 Engineer

Houston, TX · On-site

Key Responsibilities Platform Administration & Engineering - Administer and support Microsoft 365 services, including: - Exchange Online - Microsoft Teams (collaboration, meetings, telephony ...

Apex Informatics

Microsoft 365 Developer

Ocoee, FL · On-site

Title: Microsoft 365 Developer Location: Ocoee, FL Duties and Responsibilities * Assist in the ... Support senior developers in implementing approved CoPilot 365 features * Participate in ...

CSCI

Be Seen First

Microsoft 365 Engineer

San Diego, CA · On-site

$60K - $70K/yr

CSCI is looking for a self-motivated Microsoft 365 Engineer to complement our internally managed ... This person will join our growing company to provide superior support to our managed services ...

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Microsoft 365 Support Engineer information

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How much do microsoft 365 support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for microsoft 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Support Engineer, and why are they important?

To thrive as a Microsoft 365 Support Engineer, you need deep knowledge of Microsoft 365 services, troubleshooting expertise, and a relevant IT background, often supported by certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft Exchange Online, SharePoint, Teams, PowerShell scripting, and ticketing systems is typically required. Excellent problem-solving abilities, communication skills, and patience help build trust with clients and efficiently resolve technical issues. These competencies ensure prompt resolution of user problems, minimize downtime, and enhance overall customer satisfaction with Microsoft 365 solutions.

What does a Microsoft 365 Support Engineer do?

A Microsoft 365 Support Engineer provides technical assistance and troubleshooting for Microsoft 365 products such as Exchange Online, SharePoint, Teams, and OneDrive. They help organizations resolve issues related to user access, security, configuration, and integration of Microsoft 365 services. These professionals also guide customers through best practices, updates, and migrations to ensure smooth operation of cloud-based productivity tools.

What are some common challenges Microsoft 365 Support Engineers face when troubleshooting user issues, and how can they effectively address them?

Microsoft 365 Support Engineers often encounter challenges such as diagnosing complex issues that span multiple services (e.g., Exchange Online, Teams, SharePoint), managing user expectations, and keeping up with frequent platform updates. To address these, engineers should develop strong communication skills, stay current with Microsoft's documentation and training resources, and leverage internal escalation processes when needed. Collaborating closely with cross-functional teams and using remote diagnostic tools can also help resolve issues efficiently while providing a positive support experience.

What is the difference between Microsoft 365 Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft 365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 services and issuesManages and maintains Microsoft 365 environment, including user accounts, permissions, and configurations
Required SkillsKnowledge of Microsoft 365 tools, troubleshooting, customer serviceIn-depth understanding of Microsoft 365 admin center, PowerShell, security, and compliance
Work EnvironmentHelpdesk, support teams, technical support centersIT departments, system administration teams
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-900Microsoft 365 Certified: Enterprise Administrator Expert, MS-100

The Microsoft 365 Support Engineer focuses on resolving user issues and providing technical support, while the Microsoft 365 Administrator manages the overall environment, configurations, and security settings. Both roles require similar certifications but differ in daily responsibilities and scope.

More about Microsoft 365 Support Engineer jobs
What job categories do people searching Microsoft 365 Support Engineer jobs look for? The top searched job categories for Microsoft 365 Support Engineer jobs are:
Microsoft 365 Support Engineer jobs near you
Infographic showing various Microsoft 365 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Microsoft 365 Engineer

Microsoft 365 Engineer

Airswift

Houston, TX • On-site

Full-time

Posted 14 days ago

Job description

Our client is seeking a Microsoft 365 Engineer to work within their facilities located in Houston, TX, for an initial 6-month assignment.
Job Summary
The Microsoft 365 Engineer is responsible for the design, implementation, administration, and optimization of the organization's Microsoft 365 ecosystem. This role ensures secure, reliable, and efficient delivery of collaboration, identity, and productivity services across the enterprise, with a strong focus on governance, security, and operational excellence.
Key Responsibilities
Platform Administration & Engineering
- Administer and support Microsoft 365 services, including:
- Exchange Online
- Microsoft Teams (collaboration, meetings, telephony)
- SharePoint Online & OneDrive
- Microsoft Entra ID (Azure AD)
- Manage tenant configuration, policies, and service health monitoring
- Design and maintain hybrid environments (if applicable)
Identity & Access Management
- Implement and manage identity solutions using Entra ID:
- SSO, MFA, Conditional Access policies
- Identity lifecycle management and provisioning
- Integrate M365 with third-party identity providers (e.g., Okta)
Security & Compliance
? Configure and manage M365 security capabilities:
o Microsoft Defender (Office 365, Endpoint, Identity)
o Data Loss Prevention (DLP), Insider Risk, eDiscovery
? Enforce governance and compliance policies aligned with regulatory requirements
? Monitor threats and respond to security incidents in coordination with SOC teams
Collaboration & Productivity Enablement
- Optimize Teams, SharePoint, and OneDrive for collaboration use cases
- Support enterprise rollout of new collaboration and productivity capabilities, including Microsoft Copilot for Microsoft 365, with responsibility for readiness, configuration, governance, and user enablement
- Drive adoption through best practices, documentation, and training
Endpoint & Device Integration
- Integrate M365 with Microsoft Intune and endpoint management solutions
- Configure device compliance, app protection policies, and secure access controls
Operations & Support
- Serve as Tier 3 escalation for M365-related incidents and issues
- Perform root cause analysis and implement permanent fixes
- Automate operational tasks using PowerShell, Graph API, and scripting
Architecture & Continuous Improvement
- Contribute to M365 roadmap and architecture decisions
- Evaluate new Microsoft capabilities and third-party integrations
- Continuously improve performance, cost optimization, and user experience
Preferred Qualifications
- Microsoft certifications such as:
- Microsoft 365 Certified: Enterprise Administrator Expert
- Security, Compliance, and Identity certifications
- Experience with:
- Microsoft Defender suite
- Intune / Endpoint Manager
- Cross-platform integrations (Okta, Cisco, etc.)
- Familiarity with Zero Trust architecture principles
- Experience with Copilot enablement, adoption planning, prompt guidance, or related Microsoft AI and Copilot certifications
Key Skills
- Strong troubleshooting and analytical skills
- Deep understanding of enterprise collaboration platforms, including Microsoft 365 productivity services and emerging AI capabilities such as Microsoft Copilot
- Experience with security frameworks and compliance controls
- Excellent communication skills for both technical and business stakeholders
- Ability to work in a fast-paced, highly regulated environment
Success Metrics
- Platform uptime and service reliability
- Security posture improvements and incident reduction
- User adoption and satisfaction with M365 tools
- Efficiency gains through automation and process improvement
Work Environment
- Collaborative IT and security team environment
- May require participation in on-call rotation
- Works closely with infrastructure, security, and business teams
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