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Microsoft 365 Support Engineer Jobs (NOW HIRING)

Techvilla Solutions

We are seeking an experienced Microsoft 365 (M365) Engineer / Consultant to support the administration, configuration, security, and optimization of Microsoft 365 environments. The ideal candidate ...

Techvilla Solutions

We are seeking an experienced Microsoft 365 (M365) Engineer / Consultant to support the administration, configuration, security, and optimization of Microsoft 365 environments. The ideal candidate ...

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Microsoft 365 Support Engineer information

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$68

How much do microsoft 365 support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for microsoft 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a Microsoft 365 Support Engineer do?

A Microsoft 365 Support Engineer provides technical assistance and troubleshooting for Microsoft 365 products such as Exchange Online, SharePoint, Teams, and OneDrive. They help organizations resolve issues related to user access, security, configuration, and integration of Microsoft 365 services. These professionals also guide customers through best practices, updates, and migrations to ensure smooth operation of cloud-based productivity tools.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Support Engineer?

To thrive as a Microsoft 365 Support Engineer, you need deep knowledge of Microsoft 365 services, troubleshooting expertise, and a relevant IT background, often supported by certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft Exchange Online, SharePoint, Teams, PowerShell scripting, and ticketing systems is typically required. Excellent problem-solving abilities, communication skills, and patience help build trust with clients and efficiently resolve technical issues. These competencies ensure prompt resolution of user problems, minimize downtime, and enhance overall customer satisfaction with Microsoft 365 solutions.

What are some common challenges Microsoft 365 Support Engineers face when troubleshooting user issues, and how can they effectively address them?

Microsoft 365 Support Engineers often encounter challenges such as diagnosing complex issues that span multiple services (e.g., Exchange Online, Teams, SharePoint), managing user expectations, and keeping up with frequent platform updates. To address these, engineers should develop strong communication skills, stay current with Microsoft's documentation and training resources, and leverage internal escalation processes when needed. Collaborating closely with cross-functional teams and using remote diagnostic tools can also help resolve issues efficiently while providing a positive support experience.

What is the difference between Microsoft 365 Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft 365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 services and issuesManages and maintains Microsoft 365 environment, including user accounts, permissions, and configurations
Required SkillsKnowledge of Microsoft 365 tools, troubleshooting, customer serviceIn-depth understanding of Microsoft 365 admin center, PowerShell, security, and compliance
Work EnvironmentHelpdesk, support teams, technical support centersIT departments, system administration teams
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-900Microsoft 365 Certified: Enterprise Administrator Expert, MS-100

The Microsoft 365 Support Engineer focuses on resolving user issues and providing technical support, while the Microsoft 365 Administrator manages the overall environment, configurations, and security settings. Both roles require similar certifications but differ in daily responsibilities and scope.

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Microsoft 365 Support Engineer jobs near you
Infographic showing various Microsoft 365 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Microsoft 365 Engineer / Consultant

Staten Island, NY • On-site

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 12 days ago

Job description

We are seeking an experienced Microsoft 365 (M365) Engineer / Consultant to support the administration, configuration, security, and optimization of Microsoft 365 environments. The ideal candidate will have strong hands-on experience with Microsoft 365 services, identity management, PowerShell automation, and security and compliance capabilities.

Responsibilities
  • Administer, configure, and support Microsoft 365 services and applications.
  • Manage and troubleshoot Microsoft Teams, SharePoint Online, and Exchange Online environments.
  • Manage Microsoft Entra ID (Azure AD), including identity, authentication, access management, and user administration.
  • Configure and maintain Microsoft 365 administration portals and tenant settings.
  • Develop and maintain PowerShell scripts to automate administrative and operational tasks.
  • Monitor Microsoft 365 services, identify issues, and perform root-cause analysis and troubleshooting.
  • Support Microsoft 365 migrations, upgrades, integrations, and environment changes.
  • Implement and maintain Microsoft 365 security and compliance policies and controls.
  • Assist with access governance, permissions, authentication, and identity-related security requirements.
  • Collaborate with IT, security, and business teams to resolve technical issues and improve M365 services.
  • Maintain technical documentation, configurations, procedures, and operational standards.
  • Stay current with Microsoft 365 platform updates, features, security capabilities, and best practices.
Required Qualifications
  • 4+ years of experience working with Microsoft 365 technologies.
  • Strong hands-on experience with:
    • Microsoft Teams
    • SharePoint Online
    • Exchange Online
    • Microsoft Entra ID (Azure AD), including identity and access management
  • Experience with Microsoft 365 Admin Center and other M365 administration portals.
  • Strong PowerShell scripting and automation experience.
  • Solid understanding of Microsoft 365 security and compliance capabilities.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills.

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