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Microsoft 365 Support Engineer Jobs (NOW HIRING)

DuraServ Corp

Microsoft 365 Administrator

Coppell, TX · On-site

The role also supports identity management, security and compliance initiatives, Azure integrations, and Power Platform solutions. Working closely with IT teams and business stakeholders, the ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Apex Informatics

Senior Microsoft 365 Developer

Ocoee, FL · On-site

$48 - $63.25/hr

Ocoee, FL The Senior Microsoft 365 Developer is responsible for designing, developing, and supporting business solutions using Microsoft 365 technologies, including SharePoint Online, Power Platform ...

Cetera Financial Group

Senior Microsoft 365 Engineer

$107K - $146K/yr

They are seeking a Senior Microsoft 365 Engineer to support and enhance Microsoft 365 infrastructure, manage a multi-tenant environment, and partner with IT Operations for strategic enhancements.

Core BTS, Inc.

Senior Microsoft 365 Engineer

Indianapolis, IN · On-site

$99K - $137K/yr

The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and ... Types of client support requests can be, but are not limited to, resolving, or escalating issues ...

SanMar- External

Microsoft 365 Administrator

Issaquah, WA · On-site

$85K - $115K/yr

This role supports the health and reliability of Teams, SharePoint Online, OneDrive, and the broader Microsoft 365 ecosystem - ensuring our workforce has secure, high-performing collaboration and ...

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Microsoft 365 Support Engineer information

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How much do microsoft 365 support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for microsoft 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Support Engineer, and why are they important?

To thrive as a Microsoft 365 Support Engineer, you need deep knowledge of Microsoft 365 services, troubleshooting expertise, and a relevant IT background, often supported by certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft Exchange Online, SharePoint, Teams, PowerShell scripting, and ticketing systems is typically required. Excellent problem-solving abilities, communication skills, and patience help build trust with clients and efficiently resolve technical issues. These competencies ensure prompt resolution of user problems, minimize downtime, and enhance overall customer satisfaction with Microsoft 365 solutions.

What does a Microsoft 365 Support Engineer do?

A Microsoft 365 Support Engineer provides technical assistance and troubleshooting for Microsoft 365 products such as Exchange Online, SharePoint, Teams, and OneDrive. They help organizations resolve issues related to user access, security, configuration, and integration of Microsoft 365 services. These professionals also guide customers through best practices, updates, and migrations to ensure smooth operation of cloud-based productivity tools.

What are some common challenges Microsoft 365 Support Engineers face when troubleshooting user issues, and how can they effectively address them?

Microsoft 365 Support Engineers often encounter challenges such as diagnosing complex issues that span multiple services (e.g., Exchange Online, Teams, SharePoint), managing user expectations, and keeping up with frequent platform updates. To address these, engineers should develop strong communication skills, stay current with Microsoft's documentation and training resources, and leverage internal escalation processes when needed. Collaborating closely with cross-functional teams and using remote diagnostic tools can also help resolve issues efficiently while providing a positive support experience.

What is the difference between Microsoft 365 Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft 365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 services and issuesManages and maintains Microsoft 365 environment, including user accounts, permissions, and configurations
Required SkillsKnowledge of Microsoft 365 tools, troubleshooting, customer serviceIn-depth understanding of Microsoft 365 admin center, PowerShell, security, and compliance
Work EnvironmentHelpdesk, support teams, technical support centersIT departments, system administration teams
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-900Microsoft 365 Certified: Enterprise Administrator Expert, MS-100

The Microsoft 365 Support Engineer focuses on resolving user issues and providing technical support, while the Microsoft 365 Administrator manages the overall environment, configurations, and security settings. Both roles require similar certifications but differ in daily responsibilities and scope.

More about Microsoft 365 Support Engineer jobs
What job categories do people searching Microsoft 365 Support Engineer jobs look for? The top searched job categories for Microsoft 365 Support Engineer jobs are:
Microsoft 365 Support Engineer jobs near you
Microsoft 365 Administrator

Microsoft 365 Administrator

DuraServ Corp

Coppell, TX • On-site

Full-time

Posted 13 days ago

DuraServ rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

91st of 238 rated repair and maintenance companies

Job description

JOB SUMMARY

The Microsoft 365 Administrator is responsible for the administration, support, maintenance, and optimization of the organization's Microsoft 365 environment. This position manages core Microsoft 365 services, including Entra ID (Azure Active Directory), Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, licensing, and tenant administration. The role also supports identity management, security and compliance initiatives, Azure integrations, and Power Platform solutions. Working closely with IT teams and business stakeholders, the Microsoft 365 Administrator ensures system reliability, security, governance, and operational efficiency across the Microsoft ecosystem.


ESSENTIAL JOB FUNCTIONS

  1. Administer, maintain, and optimize the Microsoft 365 tenant using the Microsoft 365 Admin Center.
  2. Manage Entra ID (Azure AD), including user and group administration, role assignments, multi-factor authentication (MFA), and conditional access policies.
  3. Oversee Microsoft 365 licensing, utilization, and cost management to ensure efficient allocation of resources.
  4. Administer and support Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including configuration, governance, permissions, policies, and troubleshooting.
  5. Design, build, and maintain SharePoint Online sites, templates, and collaboration solutions to support business operations.
  6. Provide Tier 2/3 technical support and serve as the escalation point for Microsoft 365-related issues.
  7. Support Azure administration activities related to identity management, security, and hybrid environment integrations.
  8. Administer and support Power Platform solutions, including Power Apps environments, connectors, application lifecycle management, and Power BI workspaces, datasets, publishing, and access controls.
  9. Implement and maintain security, compliance, retention, and data loss prevention (DLP) controls, while developing and maintaining system documentation, standard operating procedures, and end-user guidance.
  10. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.


Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

  1. Advanced knowledge of Microsoft 365 administration, including Microsoft 365 Admin Center, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
  2. Knowledge of Microsoft 365 licensing models, subscription management, and license optimization practices.
  3. Experience administering and supporting Exchange Online, including mail flow, policies, and troubleshooting.
  4. Experience with Microsoft Power Platform solutions, including Power Apps, Power BI, and related administration functions.
  5. Working knowledge of Microsoft Copilot, Azure services, identity management, security controls, and hybrid cloud environments.
  6. Strong customer service, problem-solving, troubleshooting, and analytical skills; scripting and automation experience with tools such as PowerShell, Python, or Terraform preferred.

SUPERVISORY RESPONSIBILITIES

  • This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • In office environment
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

  • This job requires less than 5% planned business travel.

EDUCATION AND EXPERIENCE

  • High School diploma or equivalent is required. Associate or bachelor’s degree, preferred.
  • 3-5 years of experience in IT related roles years with education is desirable.
  • Microsoft Certificates Preferred
  • Azure and O365 experience required.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

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