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Mac Support Engineer Jobs (NOW HIRING)

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Indigo IT , LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Akima, LLC

MAC Engineer II

Ashburn, VA · On-site

This hands-on role bridges day-to-day end-user support and platform engineering execution ... Senior Mac Systems Engineer and Mac Systems Architect. To join our team of outstanding ...

BlupaceUS LLC

Be Seen First

Desktop Support Specialist / Mac Support Engineer

Coral Springs, FL · On-site

$24 - $25/hr

Deskside Support Technician L2 Location: Coral Springs, FL 33065 Employment Type: Long Term Contract Job Summary: We are seeking a skilled and customer-oriented Deskside Support Technician L2 to ...

Akima, LLC

MAC Engineer II

Ashburn, VA · On-site

This hands-on role bridges day-to-day end-user support and platform engineering execution ... Senior Mac Systems Engineer and Mac Systems Architect. To join our team of outstanding ...

krg technology inc

Support Engineer

Chicago, IL

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Troubleshoot issues across Windows, Mac, and Android operating systems. * Execute hardware refresh ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

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Mac Support Engineer information

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How much do mac support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for mac support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Mac Support Engineer?

A Mac Support Engineer is an IT professional who specializes in providing technical support for Apple Mac computers and related software and hardware. They troubleshoot issues, install and configure devices, manage updates, and help users with problems ranging from connectivity to security. These engineers often work in organizations where Macs are used extensively or for individuals who require expert assistance. Their responsibilities may also include maintaining networks, backing up data, and ensuring the overall health and performance of Mac systems.

What are the key skills and qualifications needed to thrive as a Mac Support Engineer?

To thrive as a Mac Support Engineer, you need strong expertise in macOS troubleshooting, hardware repair, and network configuration, typically supported by relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and other device management tools is commonly required. Exceptional problem-solving abilities, clear communication, and patience are vital soft skills for delivering effective support and guiding users. These skills ensure timely resolution of technical issues, minimize downtime, and enhance end-user satisfaction in Apple-centric environments.

What are some common challenges Mac Support Engineers face when supporting a mixed operating system environment?

Mac Support Engineers often work in environments where macOS devices need to seamlessly integrate with Windows or Linux systems. Common challenges include ensuring compatibility with enterprise applications, managing file sharing between different operating systems, and troubleshooting network or security issues unique to mixed environments. Successful engineers stay up to date with cross-platform tools and maintain strong communication with IT colleagues to resolve issues efficiently. Collaboration and a proactive approach are key to overcoming these technical hurdles and ensuring a smooth user experience.

What is the difference between Mac Support Engineer vs Mac Technician?

AspectMac Support EngineerMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT), other hardware certifications
Work EnvironmentHelp desks, corporate IT support, remote troubleshootingRepair shops, on-site hardware repairs, retail stores
ResponsibilitiesSoftware troubleshooting, user support, system configurationHardware repairs, diagnostics, component replacements
Industry UsageIT support departments, enterprise environmentsAuthorized service providers, retail Apple stores

The main difference between a Mac Support Engineer and a Mac Technician lies in their focus. Mac Support Engineers primarily handle software issues, user support, and system configuration in IT environments. In contrast, Mac Technicians focus on hardware repairs and diagnostics. Both roles require Apple certifications and are essential in different stages of Apple device support and maintenance.

What is the salary of a Mac Support Engineer?

The salary of a Mac Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.
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What job categories do people searching Mac Support Engineer jobs look for?

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Mac Support Engineer jobs near you
Infographic showing various Mac Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Mac Support Engineer

Indigo IT

Ashburn, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Mac Support Engineer
Ashburn, VA
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 amp; 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security compliance.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
  • Mac experience in an Enterprise Environment is desired
  • Intermediate Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
  • Participate in onsite rotation schedule to provide desk-side support
  • Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
  • Provide support for all Apple MacBooks and Workstations
  • Experience with a ticketing system (ServiceNow) is a plus
  • Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
  • Experience in macOS desktop and server support skills
  • Experience supporting macOS across a range of versions
  • Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
  • Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
  • Experience using terminal commands and simple Bash scripts
  • IT Asset Management
EDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
  • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
  • Bachelor’s degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
  • Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
  • Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
  • ITIL v3 Foundations Certification is highly desired, but not required
  • Apple Certified Support Professional is highly desired, but not required
  • Experience with ServiceNow is desired, but not required
  • Experience with Beyond Trust Remote Support is desired, but not required.
SPECIFIC KNOWLEDGE, SKILLS, amp; ABILITIES:
  • Intermediate level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
  • Experience with on premise, or distributed cloud, and hybrid infrastructures.
  • Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
  • Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox.
  • Understanding of Line-of-Business (LOB) apps with regards to troubleshooting failed installations or updates.
  • Working knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
  • Use of Remote Admin Tools for building and validating test cases.
  • Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
  • Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
  • Strong ability to work with cross functional teams to include but not limited to, cybersecurity, windows desktop management, upper and government management, and field support.
  • Proficiency in scripting techniques involved with desktop system automation and management.
  • Experience with Intune, M365, and MS Active Directory a plus.
  • Experience with the macOS Security Compliance Project (mSCP) a plus.
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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