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Mac Support Specialist Jobs (NOW HIRING)

Galon Solution Inc

IT Support Specialist

Newark, NJ · On-site

Information Technology Support Specialist Job Type: W-2 Contract Duration: 6-12 months Location ... Mac support a plus) o Microsoft 365 administration o Networking fundamentals (TCP/IP, DNS, DHCP ...

Munchkin

Mac Technical Support Specialist

Van Nuys, CA · On-site

The Mac Technical Support Specialist provides end-user support for the Company's IT environment, with a focus on Mac computers and Apple devices. This role involves diagnosing and resolving technical ...

Astor & Sanders

Tier 2 Mac/Windows Specialist

Lakewood, CO · On-site

$50K - $65K/yr

Tier 2 Mac/Windows Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac/Windows Support Specialist ...

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Mac Support Specialist information

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How much do mac support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for mac support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Support Specialist?

To thrive as a Mac Support Specialist, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and often an associate's degree or higher in IT-related fields. Familiarity with Apple Remote Desktop, Jamf management tools, and certifications like Apple Certified Support Professional (ACSP) are highly valued. Excellent communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues. These skills ensure efficient support, minimize downtime, and enhance user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Support Specialist vs Mac Technician?

AspectMac Support SpecialistMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT), Apple Certified Support Professional (ACSP)
Work EnvironmentCustomer support, help desks, remote assistanceRepair shops, on-site repairs, hardware troubleshooting
Primary FocusSoftware issues, user support, troubleshootingHardware repairs, component replacements
Industry UsageIT support, customer service rolesApple authorized service providers, repair centers

Both roles often require similar certifications and work in environments serving Apple users. The main difference is that Mac Support Specialists focus on software support and user assistance, while Mac Technicians primarily handle hardware repairs and diagnostics.

What does a Mac Support Specialist do?

A Mac Support Specialist is responsible for providing technical assistance and troubleshooting for Apple Macintosh computers and related devices. They help users resolve software, hardware, and network issues, assist with installations and upgrades, and ensure Macs are running efficiently and securely. These specialists may work in corporate IT departments, educational institutions, or as independent consultants, and often provide both in-person and remote support.

How does a Mac Support Specialist typically collaborate with other IT teams or departments within an organization?

As a Mac Support Specialist, you'll frequently work alongside other IT professionals such as network administrators, help desk staff, and security teams. Collaboration often involves troubleshooting multi-platform issues, coordinating software rollouts, and ensuring compatibility between Mac devices and the organization's broader IT infrastructure. You'll also contribute to cross-functional projects, assist with device onboarding, and provide input on IT policy development regarding Apple hardware and software. Strong communication skills are essential, as you'll often act as the bridge between Mac users and the wider IT department.
More about Mac Support Specialist jobs
What states have the most Mac Support Specialist jobs? States with the most job openings for Mac Support Specialist jobs include:
What job categories do people searching Mac Support Specialist jobs look for? The top searched job categories for Mac Support Specialist jobs are:
Mac Support Specialist jobs near you
Infographic showing various Mac Support Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 8% Part Time, 4% Temporary, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Apple IT Support Specialist | macOS, Jamf & MDM

Nerd Up, LLC

Vienna, VA

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Mac nerds wanted.

Speak Apple?

Enjoy solving weird tech puzzles, helping people, and staying calm when technology decides to have a personality?

One of our favorite clients is hiring a Mac Support Specialist to join their internal IT team in McLean, VA.

  • Note: This role is ideal for someone who enjoys both hands-on Mac support and Apple endpoint administration.
  • We've placed so many great people with this organization over many years, and they consistently tell me the same thing: "The people are smart, kind, collaborative, and they actually invest in helping you grow."

The team values curiosity, collaboration, and people who genuinely enjoy helping others succeed. It's also not what some call a hero culture; nobody wins points for hoarding knowledge or sounding like the smartest person in the room.

The company is a long-established, highly successful organization operating in the energy and fintech space. Because it is privately held, it has maintained a stable, long-term approach to growth and investment in both its people and technology.

What You'll Do

  • Provide on-site desktop and technical support for Mac users
  • You'll spend significant time working with Jamf, Munki, endpoint administration, software deployment, device management, and macOS support.
  • Troubleshoot hardware, software, operating system, application, and connectivity issues
  • Support macOS, iOS, iPhones, iPads, Apple Watches, and other Apple devices
  • Configure, deploy, maintain, and troubleshoot Mac workstations
  • Manage endpoint security, device configuration, and system performance
  • Support workstation provisioning, lifecycle management, and asset tracking
  • Utilize tools such as Jamf, Munki, Puppet, and Mobile Device Management (MDM) platforms
  • Assist with software deployment, patch management, upgrades, and rollouts
  • Support remote and on-site users, including executive-level employees
  • Create and maintain technical documentation and knowledge-base resources
  • Train and support end users on Apple technologies and best practices
  • Participate in continuous improvement of IT processes and workflows

What We're Looking For

  • Experience supporting macOS environments and Apple devices in a professional or enterprise environment
  • Hands-on experience with Jamf, Munki, Puppet, or similar endpoint management tools
  • Knowledge of Mobile Device Management (MDM) solutions
  • Strong troubleshooting and root-cause analysis skills
  • Experience supporting Apple hardware and iOS devices
  • Familiarity with device deployment, endpoint security, and asset management
  • Basic scripting experience with Bash, Python, AppleScript, or similar tools is a plus
  • Understanding of networking fundamentals, VPNs, Wi-Fi, TCP/IP, and security best practices
  • Excellent customer service and communication skills
  • Someone who enjoys learning, solving problems, and helping people

We are looking for another fabulous team addition who is excited to build a long-term home, not a short-term stepping stone.

Why People Stay (they're happy here!)

  • Collaborative, low-ego environment
  • Strong mentors and professional growth
  • Excellent work-life balance
  • Stable and successful private company
  • Exposure to modern Apple enterprise technologies
  • Opportunity to work alongside experienced technical professionals who enjoy teaching and sharing knowledge

Compensation & Benefits

  • Full-time W2 position
  • $55,000–$65,000 annual salary
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • PTO, of course :)
  • Flexible scheduling options
  • Monday–Friday schedule
  • On-site in McLean, VA (near Metro with shuttle)

If you're someone who enjoys technology, likes helping people, and wants to grow your Apple expertise with a genuinely supportive team, we'd love to hear from you.