Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
Quick apply
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
Houston, TX · On-site +1
$14.75 - $19/hr
Collaborate with customer support and internal teams to resolve chat-related concerns. * Maintain ... Flexible work schedule * Employee Assistance Program (EAP) * Career growth and advancement ...
Houston, TX · On-site +1
$14.75 - $19/hr
Collaborate with customer support and internal teams to resolve chat-related concerns. * Maintain ... Flexible work schedule * Employee Assistance Program (EAP) * Career growth and advancement ...
Houston, TX · Remote
$15.75 - $20.50/hr
Collaborate with customer support and internal teams to resolve chat-related concerns. * Maintain ... Flexible work schedule * Employee Assistance Program (EAP) * Career growth and advancement ...
Quick apply
Houston, TX · Remote
$15.75 - $20.50/hr
Collaborate with customer support and internal teams to resolve chat-related concerns. * Maintain ... Flexible work schedule * Employee Assistance Program (EAP) * Career growth and advancement ...
Newark, NJ · On-site +1
... flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The ...
Newark, NJ · On-site +1
... flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The ...
$15.75 - $21.50/hr
Every day, you'll: * Deliver friendly, knowledgeable phone, email, and chat support to our ... Flexible PTO (MINIMUM of 10 days required every year) * 12 weeks paid parental leave for birthing ...
New
$15.75 - $21.50/hr
Every day, you'll: * Deliver friendly, knowledgeable phone, email, and chat support to our ... Flexible PTO (MINIMUM of 10 days required every year) * 12 weeks paid parental leave for birthing ...
New
Boston, MA · On-site
$19.50 - $26.50/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Boston, MA · On-site
$19.50 - $26.50/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Boston, MA · On-site
$19.50 - $26.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Boston, MA · On-site
$19.50 - $26.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Morristown, NJ · On-site
$18.50 - $25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Morristown, NJ · On-site
$18.50 - $25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
$17 - $23/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
$17 - $23/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Plano, TX · On-site
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Plano, TX · On-site
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Boston, MA · On-site
$19.50 - $26.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Boston, MA · On-site
$19.50 - $26.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Saint Louis, MO · On-site
$17.50 - $23.50/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Saint Louis, MO · On-site
$17.50 - $23.50/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Atlanta, GA · On-site
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Atlanta, GA · On-site
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather ...
Tampa, FL · Remote
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
Tampa, FL · Remote
$10 - $15/hr
... chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly ... Availability for flexible hours, including weekends if needed Compensation: $10-$15 per hour, based ...
North Las Vegas, NV · On-site
$15/hr
Maintain accurate customer flow and waitlist management Phone & Chat Support * Answer incoming ... Flexible availability required, including evenings, weekends, and holidays
North Las Vegas, NV · On-site
$15/hr
Maintain accurate customer flow and waitlist management Phone & Chat Support * Answer incoming ... Flexible availability required, including evenings, weekends, and holidays
Phoenix, AZ · On-site
Responsible for various special duties as assigned as well as basic functions of telephone and chat ... Candidates must be flexible with their availability to work within these hours. U-Haul Offers:
Phoenix, AZ · On-site
Responsible for various special duties as assigned as well as basic functions of telephone and chat ... Candidates must be flexible with their availability to work within these hours. U-Haul Offers:
Phoenix, AZ · On-site
Responsible for various special duties as assigned as well as basic functions of telephone and chat ... Candidates must be flexible with their availability to work within these hours. U-Haul Offers:
Phoenix, AZ · On-site
Responsible for various special duties as assigned as well as basic functions of telephone and chat ... Candidates must be flexible with their availability to work within these hours. U-Haul Offers:
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Flexible schedule availability, including nights and weekends * Internal applicants should not be ...
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Flexible schedule availability, including nights and weekends * Internal applicants should not be ...
North Las Vegas, NV · On-site
$15/hr
Maintain accurate customer flow and waitlist management Phone & Chat Support * Answer incoming ... Flexible availability required, including evenings, weekends, and holidays
Quick apply
North Las Vegas, NV · On-site
$15/hr
Maintain accurate customer flow and waitlist management Phone & Chat Support * Answer incoming ... Flexible availability required, including evenings, weekends, and holidays
Bangor, ME · On-site +1
$325K - $406K/yr
Flexible scheduling - Built to support your life outside of work * Collaborative, physician-led ... chat support with other physicians, and OneConnect, our dedicated team that supports our ...
Bangor, ME · On-site +1
$325K - $406K/yr
Flexible scheduling - Built to support your life outside of work * Collaborative, physician-led ... chat support with other physicians, and OneConnect, our dedicated team that supports our ...
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
To thrive as a Flexible Chat Support professional, you need strong written communication skills, problem-solving abilities, and a basic understanding of customer service principles. Familiarity with chat platforms, CRM systems, and ticketing software is typically required and sometimes supported by customer service certifications. Excellent time management, adaptability, and patience are standout soft skills for managing varied inquiries and shifting priorities. These qualifications help ensure efficient, high-quality support that meets both customer expectations and organizational standards.
A typical day for Flexible Chat Support involves responding to customer inquiries through live chat, assisting with troubleshooting, and providing product or service information in real time. You may handle multiple chat conversations at once, prioritize requests based on urgency, and collaborate with teammates or supervisors for escalated issues. The workload can vary depending on customer volume and the nature of support needed, requiring adaptability and multitasking. Regular team check-ins, ongoing training sessions, and opportunities to contribute feedback or process improvements are also common in this role.
$15 - $19.50/hr
Full-time
Re-posted 24 days ago
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
