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Seasonal Chat Support Jobs (NOW HIRING)

H&R Block

Seasonal, Lead Customer Service

Saint Charles, MO · On-site

$25.10 - $37.64/hr

Seasonal Lead, Expert Help Chat The Seasonal Lead, Expert Help Chat is responsible for leading, developing, and supporting a team of Tier 1 and/or Tier 2 virtual tax agents to deliver high-quality ...

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Ascendo

Seasonal Customer Support

Frederick, MD · On-site

$14 - $18/hr

Now Hiring - Seasonal Opportunities with a Leading Luxury Brand! Are you passionate about ... Provide exceptional support to customers via phone, email, and live chat in a high-volume ...

WPS

Medicare Sales Associate (seasonal-temporary)

Madison, WI · On-site +1

$14 - $19.25/hr

Position is a seasonal role, slated to go from August to December, 2026. Work Location We are open ... chat support. * Identify prospective member needs and assist in enrollment or re-enrollment to ...

Addison Group

Customer Support Specialist

Charlotte, NC · On-site

$18 - $20/hr

... a busy seasonal period. The ideal candidate thrives in a fast-paced environment and enjoys ... chat while maintaining service standards and response time goals. • Assist guests with ...

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How much do seasonal chat support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for seasonal chat support in the United States is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Seasonal Chat Support position, and why are they important?

To thrive as a Seasonal Chat Support, you should have strong written communication skills, basic computer proficiency, and the ability to type quickly and accurately, often with a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and ticketing tools like Zendesk or Salesforce is typically required. Excellent problem-solving, patience, and multitasking abilities help candidates stand out in this customer-facing role. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high-volume seasonal workloads.

What are the typical responsibilities and daily tasks for a Seasonal Chat Support agent?

Seasonal Chat Support agents handle real-time customer inquiries through online chat, assisting with questions about products, orders, account issues, or troubleshooting technical problems. A typical day includes managing multiple chat conversations at once, documenting interactions in company systems, and escalating complex issues to appropriate team members when necessary. Agents also collaborate closely with other support staff and may participate in brief trainings or team meetings to stay updated on company policies and promotions. This position requires balancing quick response times with quality, friendly service to ensure customer satisfaction, especially during peak seasonal periods.

What is a Seasonal Chat Support job?

A Seasonal Chat Support job is a temporary customer service role where you assist customers via chat during peak seasons, such as holidays or sales events. Your responsibilities may include answering inquiries, troubleshooting issues, and providing product or service recommendations. This role typically lasts for a few weeks or months, depending on business needs. It requires strong communication skills, the ability to multitask, and a customer-focused attitude. Some positions may offer remote work opportunities.

More about Seasonal Chat Support jobs
What cities are hiring for Seasonal Chat Support jobs? Cities with the most Seasonal Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Seasonal Chat Support jobs? States with the most job openings for Seasonal Chat Support jobs include:
What job categories do people searching Seasonal Chat Support jobs look for? The top searched job categories for Seasonal Chat Support jobs are:
Seasonal Chat Support jobs near you
Infographic showing various Seasonal Chat Support job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 5% Full Time, 51% Part Time, 2% Temporary, 35% Contract, and 2% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,195 per year, or $20.8 per hour.
Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

H&R Block

Saint Charles, MO • On-site

$25.10 - $37.64/hr

Other

Posted 13 days ago

Job description

Seasonal Lead, Expert Help Chat

The Seasonal Lead, Expert Help Chat is responsible for leading, developing, and supporting a team of Tier 1 and/or Tier 2 virtual tax agents to deliver high-quality client service during the tax season. This role drives operational performance through coaching, real-time support, and data-driven decision-making while ensuring alignment to organizational goals, service standards, and engagement initiatives.

Day to day, you'll:

  • Lead and develop a team of seasonal Tier 1 and Tier 2 agents, including daily oversight, engagement, and accountability
  • Provide coaching through 1:1s, real-time feedback, and team huddles to improve performance and drive results
  • Monitor and manage performance metrics (AHT, Quality, SAT/CSAT, adherence) and implement targeted improvement plans
  • Interview, hire, onboard, and train seasonal agents
  • Oversee daily operations including attendance, scheduling, and queue support to ensure service levels are met
  • Troubleshoot technical, process, and system-related issues impacting agents or workflow
  • Provide escalation support and limited direct client chat support as needed
  • Maintain documentation of coaching, performance trends, and operational insights to inform decision-making

Required qualifications:

  • Prior experience in a client-facing or operations role
  • Demonstrated ability to coach, support, or mentor others
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, metrics-driven environment

Preferred qualifications:

  • Prior leadership or supervisory experience
  • Experience in virtual/chat-based client support
  • Tax knowledge and/or certification (Level 4 + or equivalent preferred)
  • Experience with performance metrics and reporting tools
  • Comfort with AI tools, along with the ability to lead and participate in projects as they arise
  • Coaching and development
  • Performance management
  • Communication and collaboration
  • Problem-solving and decision-making
  • Adaptability in a seasonal, high-volume environment

Why work for us:

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range: $25.10 - $37.64/Hr.

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