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Seasonal Chat Support Jobs (NOW HIRING)

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Beddys

Seasonal Customer Service Specialist

South Jordan, UT · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

SEASONAL CUSTOMER SERVICE SPECIALIST (CSS) Beddy's is proud to provide a work environment focused ... Support the majority of customer inquiries through email and chat * Ensure timely, accurate ...

New

Beddy's

Seasonal Customer Service Specialist

South Jordan, UT · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

SEASONAL CUSTOMER SERVICE SPECIALIST (CSS) Beddy's is proud to provide a work environment focused ... Support the majority of customer inquiries through email and chat * Ensure timely, accurate ...

New

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Seasonal Chat Support information

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How much do seasonal chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for seasonal chat support in the United States is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in seasonal chat support, and why are they important?

To thrive as a Seasonal Chat Support, you should have strong written communication skills, basic computer proficiency, and the ability to type quickly and accurately, often with a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and ticketing tools like Zendesk or Salesforce is typically required. Excellent problem-solving, patience, and multitasking abilities help candidates stand out in this customer-facing role. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high-volume seasonal workloads.

What are the typical responsibilities and daily tasks for a seasonal chat support?

Seasonal Chat Support agents handle real-time customer inquiries through online chat, assisting with questions about products, orders, account issues, or troubleshooting technical problems. A typical day includes managing multiple chat conversations at once, documenting interactions in company systems, and escalating complex issues to appropriate team members when necessary. Agents also collaborate closely with other support staff and may participate in brief trainings or team meetings to stay updated on company policies and promotions. This position requires balancing quick response times with quality, friendly service to ensure customer satisfaction, especially during peak seasonal periods.

What is a seasonal chat support?

A Seasonal Chat Support job is a temporary customer service role where you assist customers via chat during peak seasons, such as holidays or sales events. Your responsibilities may include answering inquiries, troubleshooting issues, and providing product or service recommendations. This role typically lasts for a few weeks or months, depending on business needs. It requires strong communication skills, the ability to multitask, and a customer-focused attitude. Some positions may offer remote work opportunities.

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Seasonal Chat Support jobs near you
Infographic showing various Seasonal Chat Support job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 19% Part Time, and 11% Temporary. Highlights an 86% In-person, 3% Hybrid, and 11% Remote job distribution, with an average salary of $43,195 per year, or $20.8 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco

Nashville, TN • On-site

$16.50 - $21/hr

Other

Posted 17 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

74th of 104 rated fashion retailers

Job description

Seasonal Chat Support Representatives

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

  • Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
  • Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
  • Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
  • Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
  • Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
  • Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

  • Experience: Previous customer service or retail experience is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
  • Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
  • Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
  • Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
  • Conflict Resolution: Professionalism in handling and de-escalating conflicts.
  • Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
    • Sunday: 10:00 AM – 7:00 PM
    • Monday–Friday: 7:00 AM – 8:00 PM
    • Saturday: 9:00 AM – 6:00 PM

    Note: Business hours may extend during peak times to meet coverage needs.

  • What We Offer:
    • Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
    • Weekly Pay: Receive weekly payment every Friday
    • Paid Training: Start with two weeks of fully paid training to set you up for success
    • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
    • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

    Education: High School or better.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Genesco employees say

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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