Newark, NJ · On-site
... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...
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Newark, NJ · On-site
... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...
Newark, NJ · On-site
... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...
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Newark, NJ · On-site
... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...
$15 - $20.50/hr
... support to their customers -- it is our mission. We focus on providing the environment, selection ... When necessary the option to flex from backoffice, email, chat and voice lobs Qualifications ...
$15 - $20.50/hr
... support to their customers -- it is our mission. We focus on providing the environment, selection ... When necessary the option to flex from backoffice, email, chat and voice lobs Qualifications ...
Newark, NJ · On-site
$50 - $56/hr
Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect. * Thorough understanding of Genesys Framework and ...
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Newark, NJ · On-site
$50 - $56/hr
Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect. * Thorough understanding of Genesys Framework and ...
Share: Share Infrastructure and End User Technology Operate support - Non Voice with Facebook Share Infrastructure and End User Technology Operate support - Non Voice with LinkedIn Share ...
Share: Share Infrastructure and End User Technology Operate support - Non Voice with Facebook Share Infrastructure and End User Technology Operate support - Non Voice with LinkedIn Share ...
Baltimore, MD · On-site
Share Senior Infrastructure and End User Technology Operate support Consultant - Non Voice with Facebook Share Senior Infrastructure and End User Technology Operate support Consultant - Non Voice ...
Baltimore, MD · On-site
Share Senior Infrastructure and End User Technology Operate support Consultant - Non Voice with Facebook Share Senior Infrastructure and End User Technology Operate support Consultant - Non Voice ...
Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are ...
Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are ...
Tampa, FL · On-site
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
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Tampa, FL · On-site
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
EEO LLC is an IBO partnered with Arise Virtual Solutions to deliver high quality voice, email, chat, technical support, sales, social media and mobile customer service to Fortune 500 companies. We ...
EEO LLC is an IBO partnered with Arise Virtual Solutions to deliver high quality voice, email, chat, technical support, sales, social media and mobile customer service to Fortune 500 companies. We ...
Tampa, FL · On-site
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
Tampa, FL · On-site
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
Newark, NJ · On-site
Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. * Delivery credentials ...
Quick apply
Newark, NJ · On-site
Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. * Delivery credentials ...
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
$16 - $20.50/hr
You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring ... Proficiency with computers and chat support software. * Strong attention to detail and ...
Cambridge, MA · On-site
$15.75 - $21.75/hr
The ability to provide customer support over various platforms (email, chat, phone, etc.). * Ability to work in a fast-paced environment * Flexible and willing to be assigned in a voice, non-voice or ...
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Cambridge, MA · On-site
$15.75 - $21.75/hr
The ability to provide customer support over various platforms (email, chat, phone, etc.). * Ability to work in a fast-paced environment * Flexible and willing to be assigned in a voice, non-voice or ...
$17.13/hr
Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...
$17.13/hr
Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...
$15.25 - $20.25/hr
The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate ...
$15.25 - $20.25/hr
The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Pittsburgh, PA · On-site
$20 - $27.25/hr
Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...
Victor, NY · On-site
$22 - $25/hr
... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Provisioning within Voice and Internet delivery platforms as required. * Assist technicians with ...
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Victor, NY · On-site
$22 - $25/hr
... phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as ... Provisioning within Voice and Internet delivery platforms as required. * Assist technicians with ...
To thrive as a Non Voice Email Chat Support representative, you should have excellent written communication skills, attention to detail, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer service platforms, ticketing systems, and productivity tools like CRM software is often required. Strong problem-solving skills, patience, and the ability to multitask effectively set top performers apart in this role. These competencies are crucial for delivering efficient, accurate, and positive customer service experiences in a fast-paced online environment.
A Non Voice Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to customer inquiries, resolving issues, and providing product or service information. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. It is ideal for individuals who prefer not to handle voice calls but still want to provide customer support efficiently.
As a Non Voice Email Chat Support professional, your day usually involves responding to customer inquiries via email and live chat, troubleshooting issues, and providing clear, written solutions. You may handle multiple chat conversations simultaneously while adhering to response time guidelines and maintaining accuracy in your communications. Collaboration with teammates and other departments, such as technical support or billing, is often needed to resolve complex cases. You’ll also be responsible for documenting interactions and updating customer records to ensure a smooth service process. This fast-paced environment rewards those who are organized, proactive, and comfortable with technology.
Role: Genesys IVR developer
Location: Hybrid 3 times a week in Newark, Nj, will take relos
Duration: 12 month contract
Needs:
IVR
Genesys Cloud CX
Voice and non voice application experience
Genesys cert would be nice to have
Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark
9-12 month engagement
In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot
Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
