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Non Voice Email Chat Support Jobs (NOW HIRING)

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. · Delivery credentials for Self-Service and Analytics solutions enabled with speech-based ...

ibex

Backoffice Representative

Crittenden, NY · On-site

$15 - $20.50/hr

... support to their customers -- it is our mission. We focus on providing the environment, selection ... When necessary the option to flex from backoffice, email, chat and voice lobs Qualifications ...

MM International

Genesys IVR developer

Newark, NJ · On-site

... and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. - Delivery credentials for Self Service and Analytics solutions enabled with ...

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and ... Coordinate with other departments like technical support, billing, or logistics for issue ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Handle incoming customer queries via phone, email, chat, or social media.Provide accurate and ... Coordinate with other departments like technical support, billing, or logistics for issue ...

CO2Lift

E-Commerce Chat & Support Specialist

Weston, FL · Remote

$20 - $26/hr

In this role, you will act as the voice of CO2Lift, delivering high-touch support across multiple channels (phone, email, and live chat). You will assist retail customers with order tracking and ...

New

Burjline Builders

Remote Chat Support Agent

$30 - $40/hr

Remote Chat Support Agent The Institute of Knowledge (IOK) is seeking a dedicated and professional ... Respond to user enquiries via live chat and email in a prompt, professional, and courteous manner.

New

EEO LLC

Customer Support Professional

EEO LLC is an IBO partnered with Arise Virtual Solutions to deliver high quality voice, email, chat, technical support, sales, social media and mobile customer service to Fortune 500 companies. We ...

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All JobsNon Voice Email Chat Support Jobs

Non Voice Email Chat Support information

What are the key skills and qualifications needed to thrive in non voice email chat support?

To thrive as a Non Voice Email Chat Support representative, you should have excellent written communication skills, attention to detail, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer service platforms, ticketing systems, and productivity tools like CRM software is often required. Strong problem-solving skills, patience, and the ability to multitask effectively set top performers apart in this role. These competencies are crucial for delivering efficient, accurate, and positive customer service experiences in a fast-paced online environment.

What is a non voice email chat support?

A Non Voice Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to customer inquiries, resolving issues, and providing product or service information. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. It is ideal for individuals who prefer not to handle voice calls but still want to provide customer support efficiently.

What are the typical daily responsibilities for a non voice email chat support?

As a Non Voice Email Chat Support professional, your day usually involves responding to customer inquiries via email and live chat, troubleshooting issues, and providing clear, written solutions. You may handle multiple chat conversations simultaneously while adhering to response time guidelines and maintaining accuracy in your communications. Collaboration with teammates and other departments, such as technical support or billing, is often needed to resolve complex cases. You’ll also be responsible for documenting interactions and updating customer records to ensure a smooth service process. This fast-paced environment rewards those who are organized, proactive, and comfortable with technology.

More about Non Voice Email Chat Support jobs
What are the most commonly searched types of Non Voice Email Chat Support jobs? The most popular types of Non Voice Email Chat Support jobs are:
What states have the most Non Voice Email Chat Support jobs? States with the most job openings for Non Voice Email Chat Support jobs include:
What job categories do people searching Non Voice Email Chat Support jobs look for? The top searched job categories for Non Voice Email Chat Support jobs are:
Non Voice Email Chat Support jobs near you
Infographic showing various Non Voice Email Chat Support job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution.

IVR Chatbot

Donato Technologies, Inc

Newark, NJ • On-site

Contractor

Re-posted 26 days ago

Job description

IVR Chatbot Developer (Genesys focus)

·Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

·Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows.

·Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.

·Thorough understanding of Genesys Framework and integration with internal and external components.

·Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)