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From Home Non Voice Email Chat Support Jobs (NOW HIRING)

Seven Seven Software

Developer - Others

Newark, NJ · On-site

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external ...

AYS

Live Chat Support Agent

Phoenix, AZ · Remote

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... from you! Join our team at AYS Inc and be a part of our mission to provide top-notch customer ...

3B Staffing LLC

Teams SME (Non - Voice)

Austin, TX · On-site

This is Abhishek from Jconnect INC. Below is the requirement with my client. Please let me know if ... San Jose, CA/Austin, TX Duration: Full Time 1. Provide support on daily customer initiated and ...

Advance Auto Parts

$14 - $18.25/hr

The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate ...

ClifyX

Teams SME (non-Voice)

Phoenix, AZ · On-site

Microsoft Teams Support Specialist Provide support on daily customer initiated and controlled ... Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to ...

Zelis

Director, Payee Services

Saint Petersburg, FL · On-site

Demonstrated experience leading multi-channel operations (voice, email, chat), with exposure to BPO ... We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100 ...

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel ... Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless ...

Hire Resolve USA

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)

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From Home Non Voice Email Chat Support information

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How much do from home non voice email chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for from home non voice email chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a From Home Non Voice Email Chat Support representative, and why are they important?

To thrive as a From Home Non Voice Email Chat Support representative, you need excellent written communication skills, strong reading comprehension, and basic computer literacy, often supported by a high school diploma. Familiarity with customer service platforms, ticketing systems, and email/chat software like Zendesk or Freshdesk is typically required. Attention to detail, patience, and problem-solving abilities are essential soft skills for handling customer inquiries efficiently. These skills are crucial to provide accurate, timely, and satisfactory support to customers in a remote, non-voice environment.

What are the main challenges of working as a From Home Non Voice Email Chat Support representative, and how can I effectively manage them?

One of the main challenges in this role is handling multiple chat and email conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also pose difficulties in staying connected with your team and accessing timely support. To manage these challenges, it's helpful to practice strong time management, utilize organizational tools provided by your employer, and proactively communicate with your team through internal chat platforms. Regularly updating your knowledge base and participating in virtual team meetings can also enhance your effectiveness and sense of connection.

What are From Home Non Voice Email Chat Support jobs?

From Home Non Voice Email Chat Support jobs are remote positions where employees assist customers by responding to their inquiries via email or chat, instead of over the phone. These roles require strong written communication skills, attention to detail, and the ability to multitask between multiple conversations. The job typically involves resolving customer issues, providing product or service information, and documenting interactions, all from the comfort of your home. It is ideal for those who prefer not to engage in voice calls and are comfortable working independently.

What is the difference between From Home Non Voice Email Chat Support vs From Home Voice Customer Service Representative?

AspectFrom Home Non Voice Email Chat SupportFrom Home Voice Customer Service Representative
Communication ModeWritten (email, chat)Verbal (phone, voice calls)
Required SkillsWriting, typing, patienceVerbal communication, active listening
Work EnvironmentQuiet, computer-basedQuiet, computer and headset
Common CertificationsNone specific, good communication skillsCustomer service or communication certifications (optional)

From Home Non Voice Email Chat Support involves assisting customers through written communication channels like email and chat, focusing on clear, concise writing. In contrast, From Home Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills. Both roles are remote, industry-specific, and demand good communication skills, but they differ mainly in communication mode and skill set.

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From Home Non Voice Email Chat Support jobs near you
Customer Service Associate | Freelance Via Upwork | Philippines

Customer Service Associate | Freelance Via Upwork | Philippines

Peak Support LLC

Cambridge, MA • On-site

$15.75 - $21.75/hr

Full-time

Posted 9 days ago

Job description

Description:


Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!


We're looking for individuals with:

  • Proven customer service experience in the BPO industry.
  • Excellent oral and written communication skills.
  • The ability to provide customer support over various platforms (email, chat, phone, etc.).
  • Ability to work in a fast-paced environment
  • Flexible and willing to be assigned in a voice, non-voice or blended programs
  • Knowledgeable about Microsoft Office applications with Average MS Excel Skills
  • Ability to convey information effectively
  • Must be willing to take part in required initial training
  • Excellent problem solving skills
  • Flexibility to work multiple shifts during the weekends or on holiday.
  • Excellent organizational skills and attention to detail.
  • Can work with minimal supervision
  • Some analytical skills
  • Some technical abilities


Peak Support and our Work-from-Home PLUS model


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.


Requirements:


To be successful, you must possess the following:

  • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
  • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
  • Excellent oral and written communication skills.
  • Collaborates with peers, supervisors, and management to achieve corporate and client goals.
  • Able to adapt to a changing work environment