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Full Time Non Voice Email Chat Support Jobs (NOW HIRING)

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

Must be able to work full-time * NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus. Benefits: We offer ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Handle incoming customer queries via phone, email, chat, or social media.Provide accurate and ... Coordinate with other departments like technical support, billing, or logistics for issue ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...

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As of Jul 30, 2026, the average hourly pay for full time non voice email chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.
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Infographic showing various Full Time Non Voice Email Chat Support job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 53% Full Time, 5% Part Time, and 40% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

Backoffice Representative

ibex

Crittenden, NY

$15 - $20.50/hr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Overview

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

  • Provide assistance to all customers 
  • When the queue permits, responsibilities include back office work
  • Provide customers with a positive customer service experience
  • Attain or exceed company goals/quotas
  • Adhere to IBEX Nicaragua company policies and work standards
  • When necessary the option to flex from backoffice, email, chat and voice lobs
Qualifications

Language/Communication Skills

  • Ability to fluently speak and write English
  • Ability to effectively communicate your thoughts in a well-organized understandable manner.
  • Demonstrates clear and polite written and oral communication.

Technical Skills

  • Ability to type 35 words per minute with 90% accuracy.
  • Ability to effectively navigate the internet, email and instant messaging.
  • Great computer proficiency.
  • Understanding of mobile applications and troubleshooting.

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

 

Problem-Solving Skills

  • Investigates and take action to meet customer's needs.
  • Ability to use emotional intelligence to resolve customer's issues.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Ability to demonstrate critical thinking skills.

Interpersonal Skills

  • Professional and positive interactions with others and is able to establish rapport quickly.
  • Treats others with courtesy and respect.
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
  • Ability to work with little or no supervision and operate within a team environment.
  • Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

  • Ability to adapt to changes. (Working on different teams, line of businesses and on site)
  • Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
  • Must be able to work full-time
  • NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical Insurance
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan
  • Free Transportation
    Employment Type: FULL_TIME

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