TIER 2 HELPDESK TECHNICIAN
$27.25 - $30/hr
As a Tier 2 Helpdesk Technician , you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that ...
$27.25 - $30/hr
As a Tier 2 Helpdesk Technician , you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that ...
$27.25 - $30/hr
As a Tier 2 Helpdesk Technician , you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that ...
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Oklahoma City, OK · On-site
$18.50 - $25/hr
UICGS / Bowhead Family of Companies is seeking a Tier 2 Helpdesk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. The ...
Oklahoma City, OK · On-site
$18.50 - $25/hr
UICGS / Bowhead Family of Companies is seeking a Tier 2 Helpdesk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. The ...
Denver, CO · Remote
$18 - $22.50/hr
Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...
Denver, CO · Remote
$18 - $22.50/hr
Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
Sterling, VA · On-site
$75K - $85K/yr
Key Responsibilities · Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues · Perform manual testing activities including functional, regression, smoke ...
Quick apply
Sterling, VA · On-site
$75K - $85K/yr
Key Responsibilities · Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues · Perform manual testing activities including functional, regression, smoke ...
Orlando, FL · On-site
$18.75 - $25.25/hr
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...
Quick apply
Orlando, FL · On-site
$18.75 - $25.25/hr
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...
Smyrna, GA · On-site
$50K - $65K/yr
They are assigned support requests that a Junior Help Desk Technician can't handle. When help is ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...
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Smyrna, GA · On-site
$50K - $65K/yr
They are assigned support requests that a Junior Help Desk Technician can't handle. When help is ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...
Santa Clarita, CA · On-site
$20 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
Santa Clarita, CA · On-site
$20 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
New
Quick apply
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
New
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Tampa, FL · On-site
$20.25 - $28/hr
SCS Engineers is looking for an IT Support II to provide advanced Tier 2 helpdesk support to in-house users. This role involves troubleshooting, maintaining helpdesk systems, and managing endpoint ...
Tampa, FL · On-site
$20.25 - $28/hr
SCS Engineers is looking for an IT Support II to provide advanced Tier 2 helpdesk support to in-house users. This role involves troubleshooting, maintaining helpdesk systems, and managing endpoint ...
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
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$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Support personnel is responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for ...
Quick apply
Support personnel is responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for ...
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, youll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, youll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Nashville, TN · On-site
$55K - $69K/yr
Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Escalate complex issues to tier 2 technicians or other departments as needed. * Maintain a high ...
Nashville, TN · On-site
$55K - $69K/yr
Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Escalate complex issues to tier 2 technicians or other departments as needed. * Maintain a high ...
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
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Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Tier 2 Helpdesk Support | Tier 1 Helpdesk Support |
|---|---|---|
| Responsibilities | Advanced troubleshooting, issue escalation, technical diagnostics | Basic user support, password resets, initial issue logging |
| Skills & Certifications | Networking, operating systems, technical certifications (e.g., CompTIA A+) | Customer service, basic troubleshooting skills |
| Work Environment | Support teams, technical environments, remote and on-site | Helpdesk or call center, remote support |
| Common Usage | Handling complex issues, escalation point | First point of contact, initial support |
In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.
$27.25 - $30/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 3 days ago
Techlocity | Indianapolis, IN (Hybrid) | Full-Time
Why This Role MattersAt Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.
As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.
About UsTechlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.
What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.
What You'll OwnAs a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.
You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.
How You'll Make an ImpactSolve Complex Technical ChallengesIf you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.
Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.
Apply today and take the next step in your IT career.