... Tier 2 helpdesk support for hardware, software, and account\-related requests \n \n \n \n \n \n Troubleshoot and resolve common technical issues in a professional and efficient manner. \n \n \n \n \n ...
... Tier 2 helpdesk support for hardware, software, and account\-related requests \n \n \n \n \n \n Troubleshoot and resolve common technical issues in a professional and efficient manner. \n \n \n \n \n ...
Tier 2 Helpdesk Technician
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Tier 2 Helpdesk Technician
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Helpdesk Tier 2
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
Helpdesk Tier 2
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
Helpdesk Tier 2
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
Helpdesk Tier 2
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
QA Analyst / Helpdesk Support Engineer
Sterling, VA · On-site +1
$75K - $85K/yr
Key Responsibilities Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues Perform manual testing activities including functional, regression, smoke, and ...
Quick apply
QA Analyst / Helpdesk Support Engineer
Sterling, VA · On-site +1
$75K - $85K/yr
Key Responsibilities Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues Perform manual testing activities including functional, regression, smoke, and ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
Quick apply
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
Helpdesk Technician - Tier II
Fairfax, VA · On-site
$19.75 - $26.75/hr
We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB) Location: Onsite - Washington, DC Clearance:
Quick apply
Helpdesk Technician - Tier II
Fairfax, VA · On-site
$19.75 - $26.75/hr
We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB) Location: Onsite - Washington, DC Clearance:
Tier Two Help Desk Support
Huntsville, AL · On-site
$19.75 - $26.75/hr
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...
Quick apply
Tier Two Help Desk Support
Huntsville, AL · On-site
$19.75 - $26.75/hr
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...
On-Site Tier II Helpdesk Technician
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
On-Site Tier II Helpdesk Technician
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Quick apply
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Tier 1 Helpdesk Support
Baltimore, MD · On-site
$75K - $117K/yr
Main Purpose of Job The IT Functional Analyst II, provides frontline technical support and ... Tier 1 helpdesk support by diagnosing technical issues, performing remote troubleshooting ...
Tier 1 Helpdesk Support
Baltimore, MD · On-site
$75K - $117K/yr
Main Purpose of Job The IT Functional Analyst II, provides frontline technical support and ... Tier 1 helpdesk support by diagnosing technical issues, performing remote troubleshooting ...
Service Support Representative 2 / HelpDesk Support
Salt Lake City, UT · On-site
$17.50 - $23.50/hr
Service Support Rep 2 Duration is approximately 3 months temp to perm. Salt Lake City, UT Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking ...
Service Support Representative 2 / HelpDesk Support
Salt Lake City, UT · On-site
$17.50 - $23.50/hr
Service Support Rep 2 Duration is approximately 3 months temp to perm. Salt Lake City, UT Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking ...
Tier 1 Helpdesk Support
Baltimore, MD · Hybrid
$19.75 - $26.75/hr
... nProvides Tier 1 helpdesk support by diagnosing technical issues, performing\r\nremote ... Two years of experience providing problem analysis and ongoing user support, coordinating system ...
Tier 1 Helpdesk Support
Baltimore, MD · Hybrid
$19.75 - $26.75/hr
... nProvides Tier 1 helpdesk support by diagnosing technical issues, performing\r\nremote ... Two years of experience providing problem analysis and ongoing user support, coordinating system ...
Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
Senior Functional Manager (ARIS)
OR · Remote
$85K - $90K/yr
Provide Tier II helpdesk support, including direct interaction with end users to resolve functional and system issues * Troubleshoot application, data, and workflow issues, escalating defects and ...
Quick apply
Senior Functional Manager (ARIS)
OR · Remote
$85K - $90K/yr
Provide Tier II helpdesk support, including direct interaction with end users to resolve functional and system issues * Troubleshoot application, data, and workflow issues, escalating defects and ...
Helpdesk Technician - Tier II
Washington, DC · On-site
$70K/yr
We support forward-thinking government agencies with cutting edge capabilities in cybersecurity ... Overview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated ...
Quick apply
Helpdesk Technician - Tier II
Washington, DC · On-site
$70K/yr
We support forward-thinking government agencies with cutting edge capabilities in cybersecurity ... Overview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated ...
Provide Tier II helpdesk support, including direct interaction with end users to resolve functional and system issues * Troubleshoot application, data, and workflow issues, escalating defects and ...
Provide Tier II helpdesk support, including direct interaction with end users to resolve functional and system issues * Troubleshoot application, data, and workflow issues, escalating defects and ...
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ... Candidates who have critical thinking abilities, want to enable business and help customers achieve ...
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ... Candidates who have critical thinking abilities, want to enable business and help customers achieve ...
Tier 2 Helpdesk Support information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do tier 2 helpdesk support jobs pay per hour?
What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?
What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?
| Aspect | Tier 2 Helpdesk Support | Tier 1 Helpdesk Support |
|---|---|---|
| Responsibilities | Advanced troubleshooting, issue escalation, technical diagnostics | Basic user support, password resets, initial issue logging |
| Skills & Certifications | Networking, operating systems, technical certifications (e.g., CompTIA A+) | Customer service, basic troubleshooting skills |
| Work Environment | Support teams, technical environments, remote and on-site | Helpdesk or call center, remote support |
| Common Usage | Handling complex issues, escalation point | First point of contact, initial support |
In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.
What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?
What are Tier 2 Helpdesk Support specialists?
Job description
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About Great Hire
Sourced by ZipRecruiter
Based in Orange County CA, Great Hire is a Full Service Temporary Staffing Services Provider and Direct Hire Recruiting firm that prides itself on personal attention at an affordable price. With a presence in Orange County, Los Angeles, Anaheim, La Mirada, Panorama City, Simi Valley, Ontario, Temecula, Riverside & San Bernardino we are in the sweet spot in our Industry. We are large enough to properly service any sized Company, but small enough to be unconstrained by pure volume considerations.
Company size
201 - 500 Employees
Headquarters location
Irvine, CA, US
Year founded
2011