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Tier 2 Helpdesk Support Jobs (NOW HIRING)

Great Hire

IT Helpdesk Support Specialist

Carson, CA

... Tier 2 helpdesk support for hardware, software, and account\-related requests \n \n \n \n \n \n Troubleshoot and resolve common technical issues in a professional and efficient manner. \n \n \n \n \n ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · Hybrid

$17.25 - $23.25/hr

Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...

TGI MAIN COMPANY

Helpdesk Tier 2

Cherry Hill, NJ

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...

TGI MAIN COMPANY

Helpdesk Tier 2

Boca Raton, FL

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB)   Location: Onsite - Washington, DC  Clearance:

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

State of Maryland

Tier 1 Helpdesk Support

Baltimore, MD · On-site

$75K - $117K/yr

Main Purpose of Job The IT Functional Analyst II, provides frontline technical support and ... Tier 1 helpdesk support by diagnosing technical issues, performing remote troubleshooting ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ... Candidates who have critical thinking abilities, want to enable business and help customers achieve ...

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Tier 2 Helpdesk Support information

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How much do tier 2 helpdesk support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What are Tier 2 Helpdesk Support specialists?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
What job categories do people searching Tier 2 Helpdesk Support jobs look for? The top searched job categories for Tier 2 Helpdesk Support jobs are:
Tier 2 Helpdesk Support jobs near you
IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

Great Hire

Carson, CA

Full-time

Posted yesterday

Job description

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\n IT Helpdesk Support Specialist
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\n We are seeking a reliable and customer\-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high\-demand period.
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\n Key Responsibilities<\/b>
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\n Maintain established service levels and ensure timely resolution of user support issues
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\n Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account\-related requests
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\n Troubleshoot and resolve common technical issues in a professional and efficient manner.
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\n Assist with user onboarding, including:
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\n   * Account provisioning
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\n   * System and application access setup
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\n   * Hardware preparation and deployment
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\n   * Support day\-to\-day IT operations and contribute to overall team responsiveness.
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\n   * Document issues, resolutions, and support activities within the ticketing system.
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\n   * Escalate complex issues when necessary to appropriate technical teams.
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\n Qualifications<\/b>
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\n Previous experience in IT helpdesk or technical support preferred.
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\n Familiarity with Tier 1 and Tier 2 support processes.
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\n Strong troubleshooting and communication skills.
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\n Ability to manage multiple requests in a fast\-paced environment.
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\n Customer\-service mindset with strong attention to detail.
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\n <\/div>Position is contract to hire, immediate need. Interview today, start in 1\-2 days<\/span>
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About Great Hire

Sourced by ZipRecruiter

Based in Orange County CA, Great Hire is a Full Service Temporary Staffing Services Provider and Direct Hire Recruiting firm that prides itself on personal attention at an affordable price. With a presence in Orange County, Los Angeles, Anaheim, La Mirada, Panorama City, Simi Valley, Ontario, Temecula, Riverside & San Bernardino we are in the sweet spot in our Industry. We are large enough to properly service any sized Company, but small enough to be unconstrained by pure volume considerations.

Company size

201 - 500 Employees

Headquarters location

Irvine, CA, US

Year founded

2011

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