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Tier 2 Helpdesk Support Jobs (NOW HIRING)

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users ... They will support a newly awarded contract providing the initial set up and operational expansion ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

... Tier 2 helpdesk support for hardware, software, and account\-related requests \n \n \n \n \n \n Troubleshoot and resolve common technical issues in a professional and efficient manner. \n \n \n \n \n ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · Hybrid

$17.25 - $23.25/hr

Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...

TGI MAIN COMPANY

Helpdesk Tier 2

Cherry Hill, NJ

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB)   Location: Onsite - Washington, DC  Clearance:

State of Maryland

Tier 1 Helpdesk Support

Baltimore, MD · On-site

$75K - $117K/yr

Main Purpose of Job The IT Functional Analyst II, provides frontline technical support and ... Tier 1 helpdesk support by diagnosing technical issues, performing remote troubleshooting ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...

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Tier 2 Helpdesk Support information

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How much do tier 2 helpdesk support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What are Tier 2 Helpdesk Support specialists?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
What job categories do people searching Tier 2 Helpdesk Support jobs look for? The top searched job categories for Tier 2 Helpdesk Support jobs are:
Tier 2 Helpdesk Support jobs near you

Tier 2 Helpdesk Technician

Bowhead

Oklahoma City, OK • On-site

$17.25 - $23.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Tier 2 Helpdesk Technician (EITAAS-2026-24727):

 

Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users.  They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services.

Responsibilities

Essential functions will include: 

  • Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
  • Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
  • Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
  • Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
  • Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
  • Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy.
  • Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Maintain and develop IT related procedures required to support the organization.
  • Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation.
  • Provide recommendation to future IT needs of the organization.
  • Maintain data files and monitors system configuration to ensure data integrity.
  • Assist in the preparation of a monthly progress and status report.
Qualifications
  • One plus(1+) years of professional experience
  • DoD Directive 8570.1 Information Assurance Technical Level II certification required(i.e., Security+ CE, GSEC, SSCP, or CCNA-Security).
  • High school diploma or equivalent required
  • Demonstrates strong troubleshooting skills along with strong analytical and problem solving skills.
  • Must have the ability to multi-task and assist others to resolve IT related issues is essential.
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment highly sought.
  • Requires a strong understanding of current Microsoft supported Windows operating systems.
  • An understanding of Linux operating systems is desirable; but not required.
  • Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
  • Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is preferred.
  • A working knowledge of Windows Active Directory is required.
  • A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).

Physical Demands:

  • Must be able to lift up to 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

Employment Type: FULL_TIME

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