Helpdesk Tier 2
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
$65K - $75K/yr
Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Oklahoma City, OK · Hybrid
$17.25 - $23.25/hr
Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...
Oklahoma City, OK · On-site
$18.50 - $25/hr
UICGS / Bowhead Family of Companies is seeking a Tier 2 Helpdesk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. The ...
Oklahoma City, OK · On-site
$18.50 - $25/hr
UICGS / Bowhead Family of Companies is seeking a Tier 2 Helpdesk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. The ...
Denver, CO · Remote
$18 - $22.50/hr
Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...
Denver, CO · Remote
$18 - $22.50/hr
Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead ... This role involves managing a dynamic team that delivers round-the-clock technical support services ...
Sterling, VA · On-site
$75K - $85K/yr
Key Responsibilities · Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues · Perform manual testing activities including functional, regression, smoke ...
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Sterling, VA · On-site
$75K - $85K/yr
Key Responsibilities · Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues · Perform manual testing activities including functional, regression, smoke ...
Smyrna, GA · On-site
$50K - $65K/yr
They are assigned support requests that a Junior Help Desk Technician can't handle. When help is ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...
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Smyrna, GA · On-site
$50K - $65K/yr
They are assigned support requests that a Junior Help Desk Technician can't handle. When help is ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...
Santa Clarita, CA · On-site
$20 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
Santa Clarita, CA · On-site
$20 - $30/hr
The Simpatico Systems helpdesk provides both proactive and reactive support for customer ... In this role, you will work closely with the Level 2 operations staff to understand the current ...
The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte ...
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The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
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Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Manage the CNIC Tier II Helpdesk between the hours of 0730 and 1730 Monday through Friday ... Minimum of ten years' experience in managing a help desk team supporting more than approximately ...
Tampa, FL · On-site
$20.25 - $28/hr
SCS Engineers is looking for an IT Support II to provide advanced Tier 2 helpdesk support to in-house users. This role involves troubleshooting, maintaining helpdesk systems, and managing endpoint ...
Tampa, FL · On-site
$20.25 - $28/hr
SCS Engineers is looking for an IT Support II to provide advanced Tier 2 helpdesk support to in-house users. This role involves troubleshooting, maintaining helpdesk systems, and managing endpoint ...
Responsibilities : • Provide Tier 2 helpdesk support and escalation assistance • Support engineers and staff in a high-demand consulting environment • Administer Microsoft 365 (Exchange Online ...
Responsibilities : • Provide Tier 2 helpdesk support and escalation assistance • Support engineers and staff in a high-demand consulting environment • Administer Microsoft 365 (Exchange Online ...
$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
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$20.75 - $28/hr
In this role, you'll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, youll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Beaverton, OR · On-site
$20.75 - $28/hr
In this role, youll provide advanced technical support across endpoint devices, Microsoft 365, and ... Serve as the Tier 2 escalation point for service desk incidents and requests * Troubleshoot ...
Nashville, TN · On-site
$55K - $69K/yr
Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Escalate complex issues to tier 2 technicians or other departments as needed. * Maintain a high ...
Nashville, TN · On-site
$55K - $69K/yr
Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Escalate complex issues to tier 2 technicians or other departments as needed. * Maintain a high ...
Austin, TX · On-site
Description The Helpdesk Support Specialist provides first-level technical support to end users by ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Responsibilities $41 ...
Austin, TX · On-site
Description The Helpdesk Support Specialist provides first-level technical support to end users by ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Responsibilities $41 ...
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
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Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Tier 2 Helpdesk Support | Tier 1 Helpdesk Support |
|---|---|---|
| Responsibilities | Advanced troubleshooting, issue escalation, technical diagnostics | Basic user support, password resets, initial issue logging |
| Skills & Certifications | Networking, operating systems, technical certifications (e.g., CompTIA A+) | Customer service, basic troubleshooting skills |
| Work Environment | Support teams, technical environments, remote and on-site | Helpdesk or call center, remote support |
| Common Usage | Handling complex issues, escalation point | First point of contact, initial support |
In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.
$65K - $75K/yr
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.
The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.
Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.
Responsibilities:
Qualifications:
Skills:
Job Type: Full-time
Salary: $65,000 - $75,000 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)
Schedule: Monday to Friday
Work Location: In-Person: Cherry Hill, NJ
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.