ZipRecruiter

Log In

1

Tier 2 Helpdesk Support Jobs (NOW HIRING)

Great Hire

IT Helpdesk Support Specialist

Carson, CA · On-site

Key Responsibilities Maintain established service levels and ensure timely resolution of user support issues Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related ...

CGI

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

Tier 2 Helpdesk Lead CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a ...

New

Great Hire

IT Helpdesk Support Specialist

Carson, CA

... Tier 2 helpdesk support for hardware, software, and account\-related requests \n \n \n \n \n \n Troubleshoot and resolve common technical issues in a professional and efficient manner. \n \n \n \n \n ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...

ALLO Fiber

MSP Tier 2 Helpdesk Technician

Kansas City, MO · On-site

$19.50 - $26.25/hr

You will support multiple client environments, deliver responsive technical assistance, and serve ... Provide Tier 2 technical support for multiple business clients in an MSP setting. * Troubleshoot ...

next page

Showing results 1-20

All JobsTier 2 Helpdesk Support Jobs

Tier 2 Helpdesk Support information

See salary details

$12

$23

$33

How much do tier 2 helpdesk support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What is help desk support level 2?

Help desk support level 2 is a technical support role responsible for resolving more complex issues that cannot be handled by level 1 support. It typically involves troubleshooting hardware, software, and network problems, often requiring specialized knowledge, remote tools, and sometimes certifications like CompTIA A+ or Network+.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What is a Tier 2 Helpdesk Support specialist?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.

What is Tier 2 Helpdesk Support?

Tier 2 Helpdesk Support is a technical support role responsible for resolving more complex IT issues that cannot be fixed by Tier 1 support. It involves troubleshooting hardware, software, and network problems, often requiring specialized knowledge and tools, and may include escalation procedures and documentation. Support staff typically have technical certifications and strong problem-solving skills.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
What job categories do people searching Tier 2 Helpdesk Support jobs look for? The top searched job categories for Tier 2 Helpdesk Support jobs are:
Tier 2 Helpdesk Support jobs near you

Functional Analyst / Tier 2 Helpdesk

One Federal Solution

Arlington, VA • On-site

$23.50 - $32/hr

Contractor

Posted 6 days ago

Job description

One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex user issues, supporting system enhancements, performing testing activities, and ensuring the continued effectiveness of enterprise financial systems.
This position requires a strong customer service mindset, analytical problem-solving skills, and hands-on experience supporting federal financial management applications.
Key Responsibilities
  • Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
  • Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
  • Serve as a functional analyst supporting system enhancements and application improvements.
  • Gather, analyze, and document business and functional requirements.
  • Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
  • Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
  • Support Vendor Management processes within the financial management system.
  • Administer user security roles and access requests while ensuring compliance with organizational policies.
  • Support G-Invoicing processes and resolve functional issues related to federal financial transactions.
  • Develop, update, and maintain user guides, training materials, and system documentation.
  • Monitor system performance and recommend process improvements to enhance efficiency and user experience.
  • Provide excellent customer support while communicating technical information clearly to end users.
  • Participate in meetings, planning sessions, and special projects as assigned.
Required Qualifications
  • Bachelor's degree from an accredited college or university.
  • Minimum of 5 years of progressive professional experience supporting enterprise financial management systems.
  • Prior experience supporting Momentum (UFMS) is required.
  • Prior experience supporting FIRST financial management applications is required.
  • Experience providing Tier 2 Helpdesk or advanced functional support.
  • Experience conducting system testing, regression testing, and user acceptance testing.
  • Experience gathering and documenting business requirements.
  • Experience supporting user security administration and access management.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Preferred Qualifications
  • Experience supporting DEA, DOJ, or other Federal Government financial management environments.
  • Experience with G-Invoicing.
  • Experience supporting Vendor Management within Momentum or UFMS.
  • Experience working directly with software developers and technical teams.
  • Experience developing end-user documentation and training materials.
  • Knowledge of federal financial management policies and procedures.
About One Federal Solution
One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.

Apply