ZipRecruiter

Log In

1

Tier 2 Helpdesk Support Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 2

Cherry Hill, NJ

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · Hybrid

$17.25 - $23.25/hr

Overview Tier 2 Helpdesk Technician (EITAAS-2026-25367): Bowhead Logistics Management LLC, a UIC ... This is a senior, escalated-support role. You handle the complex technical problems that front-line ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk ... Provide technical assistance and support for desktops, laptops, printers, peripherals, and core ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

They are assigned support requests that a Junior Help Desk Technician can't handle. When help is ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$20.25 - $28/hr

SCS Engineers is looking for an IT Support II to provide advanced Tier 2 helpdesk support to in-house users. This role involves troubleshooting, maintaining helpdesk systems, and managing endpoint ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Escalate complex issues to tier 2 technicians or other departments as needed. * Maintain a high ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

Description The Helpdesk Support Specialist provides first-level technical support to end users by ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Responsibilities $41 ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed Intel ...

next page

Showing results 1-20

All JobsTier 2 Helpdesk Support Jobs

Tier 2 Helpdesk Support information

See salary details

$12

$23

$33

How much do tier 2 helpdesk support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What are Tier 2 Helpdesk Support specialists?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
What job categories do people searching Tier 2 Helpdesk Support jobs look for? The top searched job categories for Tier 2 Helpdesk Support jobs are:
Tier 2 Helpdesk Support jobs near you

Helpdesk Tier 2

TGI MAIN COMPANY

Cherry Hill, NJ

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: Helpdesk Tier 2

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

Responsibilities:

  • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a “one team” attitude at all levels internally and externally.
  • Extremely Service oriented.
  • Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses.

Qualifications:

  • Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group ad Security Policy Management
  • Exchange & Office 365 Account Administration
  • Basic Network Troubleshooting, Troubleshooting of Internet Connectivity.
  • Network Appliances: Firewalls, Routers, Managed Switches
  • All Desktop Operating Systems: 7, 8, 10 Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
  • LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
  • Virtualization with Microsoft Hyper-V and/or VMWare experience a plus
  • Office 365 Administration
  • MSP (Managed Service Provider) experience
  • 2-3 years of IT experience

Skills:

  • Excellent written and verbal communications skills.
  • Excellent troubleshooting skills, able to follow instructions.
  • Strong documentation skills and creating standard operating procedures.
  • Professional demeanor

Job Type: Full-time

Salary: $65,000 - $75,000 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-Person: Cherry Hill, NJ

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Apply