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Tier 2 Helpdesk Support Jobs (NOW HIRING)

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Tier 2 Help Desk Engineer

Washington, VA · On-site

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC, and Cheltenham, MD. This position ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Compensation: $45,000 ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Resolve service tickets or escalate to other support entities as needed and within Service Level ... Provide 24/7 coverage for all Tier I customer related issues. * Open a service ticket for every ...

Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time ... Help us design, implement, and scale intelligent solutions that empower businesses to automate ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping ... Tier 2 issues * High school diploma or equivalent required; Associate's degree in IT or related ...

Apex Systems

Help Desk Tech/Analyst II

Tulsa, OK · On-site

$17.75 - $24.25/hr

Experience in a Tier II helpdesk support role. * Proven ability to troubleshoot PC hardware, Windows operating systems, phones, and printers. * Experience with desktop/laptop imaging, hardware ...

New

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Are you passionate about technology, whether it be gaming, building computers or just helping ... We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in ...

NEWITY LLC

IT & CRM Operations Lead

Chicago, IL

$80K - $120K/yr

This role is split between hands-on technical execution ( Tier 2 helpdesk support) and CRM operations ( process automation and database management). This role is ideal for a disciplined, hands-on ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

Responsibilities : • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. • Onboard and support new employees, including account setup and hardware ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

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Tier 2 Helpdesk Support information

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How much do tier 2 helpdesk support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What are Tier 2 Helpdesk Support specialists?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.
More about Tier 2 Helpdesk Support jobs
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Tier 2 Helpdesk Support jobs near you
Telco Support Tier II Analyst

Telco Support Tier II Analyst

Ensign Services

Dallas, TX

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

604th of 886 rated healthcare providers

Job description

Telco Support Tier II Analyst​ - Dallas, TX (onsite)
Position Type: Full Time, Non-exempt.
Compensation Range: $28.00 - $30.00 hourly, DOE.
Location: On-site at the Dallas Service Center (this role is not hybrid or remote)
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
The Telco Support Tier II Analyst​ purpose of this position is to install, operate, program and maintain hardware and software for a variety of telecommunications systems.
Job Duties and Responsibilities include, but are not limited to:
  • Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.
  • Assume the responsibility of and accountability for the job duties of the Telco Helpdesk/Support Analyst.
  • Support phone and telecommunications issues within the organization and various vendors.
  • Measure the traffic that comes across the organization’s network and the costs associated with this traffic.
  • Monitors the network and works to improve stability and availability while enhancing security features.
  • Perform work as scheduled and instructed by the Director of Telecommunications.
  • Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.
  • Answer inbound calls from a queue to open support tickets and troubleshoot reported service and phone issues.
  • Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.
Preferred Qualifications:
  • 3+ years of telecommunications experience, required.
  • Avaya PBX experience – at least 1+ years a plus.
  • Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.
  • Demonstrate skill in telecommunication network design and Telco.
  • Technical and managerial skills to monitor and control communications systems performance.
  • Customer service and performance driven.
  • Ability to work effectively with team members of all levels.
  • 25% travel is required.
Additional Information:
  • Pre‑employment criminal background screening required.
What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1624

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