ZipRecruiter

Log In

1

Tier 2 Helpdesk Support Jobs (NOW HIRING)

Vyon Technology

Be Seen First

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are seeking a Tier 2 Help Desk Technician to join our in-office support team. This position is ideal for an experienced IT professional who enjoys troubleshooting complex technical issues ...

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C ... Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA · On-site

Tier 2 Support Lead PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Compensation: $45,000 ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA

Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software configuration.

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC, and Cheltenham, MD. This position ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC, and Cheltenham, MD. This position ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time ... Help us design, implement, and scale intelligent solutions that empower businesses to automate ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... The successful candidate will be responsible for Tier II and Asset support of an environment ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ... ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout ...

previous page

Showing results 41-60

All JobsTier 2 Helpdesk Support Jobs

Tier 2 Helpdesk Support information

See salary details

$12

$23

$33

How much do tier 2 helpdesk support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What is help desk support level 2?

Help desk support level 2 is a technical support role responsible for resolving more complex issues that cannot be handled by level 1 support. It typically involves troubleshooting hardware, software, and network problems, often requiring specialized knowledge, remote tools, and sometimes certifications like CompTIA A+ or Network+.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What is a Tier 2 Helpdesk Support specialist?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.

What is Tier 2 Helpdesk Support?

Tier 2 Helpdesk Support is a technical support role responsible for resolving more complex IT issues that cannot be fixed by Tier 1 support. It involves troubleshooting hardware, software, and network problems, often requiring specialized knowledge and tools, and may include escalation procedures and documentation. Support staff typically have technical certifications and strong problem-solving skills.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
What job categories do people searching Tier 2 Helpdesk Support jobs look for? The top searched job categories for Tier 2 Helpdesk Support jobs are:
Tier 2 Helpdesk Support jobs near you

NOC Analyst - Tier 2 | Vitis Technologies

Prosource

Blue Ash, OH

$55K - $65K/yr

Other

Re-posted 5 days ago

Job description

Description

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.


NOC Analyst - Tier 2 (Network Operations Center)


As a NOC Analyst Tier 2, you will be responsible for server and infrastructure remediation of issues, resolution of escalated tickets from our Tier 1 NOC/Tier 2 helpdesk groups and provide as needed assistance to our professional services (projects) team for internal our customer initiatives. 

Requirements

Essential Responsibilities:

This position will include but is not limited to the following duties: 

Provide excellent support to our clients by:

  • Troubleshooting Monitoring Alerts from our various management portals and agents
  • Troubleshooting NOC Support tickets including escalations from NOC1
  • Troubleshooting TAC Escalation Tickets

Maintain client satisfaction through professional and courteous service. 

Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and  professional certifications. 

Contribute to our passion and direction by helping to improve technical practices.
 

Required 

4+ year's professional work experience 

Ability to work independently and within a team environment. 

Critical thinking and problem-solving skills. 

Network+, CMNA, or equivalent networking experience

Windows Active Directory management including experience of group policy.

Experience with Office365

Experience with Microsoft Windows Desktop & server operating systems 

Experience configuring, maintaining, and troubleshooting firewalls

Exceptional customer service, interpersonal, and communication skills. 

Ability to work Monday through Friday 8 AM to 5 PM with a rotating on-call schedule. 

Candidates for this position must be authorized to work in the United States on a full-time basis


Preferred 

Previous MSP experience. 

Computer technology 2- or 4-year degrees.

Microsoft Certified Windows Server installation, configuration, and administration. 

Microsoft 365 Certificate or 3+ yrs. experience with O365 management 

Experience troubleshooting e-mail flow issues and security. 

Experience with Cisco Meraki, Datto BCDR, Autotask, Datto RMM. 


Primary people Contacts:

Clients, Technical Alignment Team, and Account Managers


Toughest Part of the Job:

Adapting skillsets to meet changing technologies.

Juggling multiple projects and making quick decisions


Compensation method:

Salary Range $55,000 - $65,000


I acknowledge the receipt and understanding of this Success Profile.  I realize that this reflects a general list of responsibilities of the position as well as a general description of the working environment and the physical demands of the position.  I understand that the Company may make alterations to this profile in order to adjust to market and business conditions.


Apply