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Tier 2 Helpdesk Support Jobs (NOW HIRING)

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... The successful candidate will be responsible for deskside support of an environment composed of ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology ... Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices * Administer ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology ... Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices * Administer ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C ... Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a ...

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Tier 2 Helpdesk Support information

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How much do tier 2 helpdesk support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for tier 2 helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of technical issues does a Tier 2 Helpdesk Support specialist typically handle, and how do they differ from Tier 1 tasks?

Tier 2 Helpdesk Support specialists are responsible for resolving more complex technical problems that Tier 1 could not solve, such as advanced software troubleshooting, network connectivity issues, or specialized application support. Unlike Tier 1, which focuses on basic troubleshooting and password resets, Tier 2 professionals often collaborate with other IT teams and may need to analyze logs, replicate issues, or escalate even more complex cases to Tier 3. This role offers opportunities to deepen technical expertise and develop problem-solving skills, making it a valuable stepping stone for career advancement within IT support.

What is the difference between Tier 2 Helpdesk Support vs Tier 1 Helpdesk Support?

AspectTier 2 Helpdesk SupportTier 1 Helpdesk Support
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical diagnosticsBasic user support, password resets, initial issue logging
Skills & CertificationsNetworking, operating systems, technical certifications (e.g., CompTIA A+)Customer service, basic troubleshooting skills
Work EnvironmentSupport teams, technical environments, remote and on-siteHelpdesk or call center, remote support
Common UsageHandling complex issues, escalation pointFirst point of contact, initial support

In summary, Tier 2 Helpdesk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 focuses on basic user support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk Support specialist, and why are they important?

To thrive as a Tier 2 Helpdesk Support specialist, you need in-depth technical knowledge of operating systems, networking, and troubleshooting methods, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, communication, and customer service skills set exceptional professionals apart in this role. These skills are crucial for efficiently resolving escalated technical issues and ensuring a positive user experience.

What are Tier 2 Helpdesk Support specialists?

Tier 2 Helpdesk Support specialists are IT professionals who handle technical issues that are more complex than those resolved by Tier 1 support. They assist users by troubleshooting and solving problems related to hardware, software, and network systems that require deeper technical knowledge. Tier 2 staff often work with escalated tickets and may work directly with engineers or other technical teams to resolve persistent or advanced issues. Their goal is to ensure users experience minimal downtime and to provide solutions that Tier 1 support cannot address.
More about Tier 2 Helpdesk Support jobs
What cities are hiring for Tier 2 Helpdesk Support jobs? Cities with the most Tier 2 Helpdesk Support job openings:
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Tier 2 Helpdesk Support jobs near you
Service Support Representative 2 / HelpDesk Support

Service Support Representative 2 / HelpDesk Support

Stem Xpert

Salt Lake City, UT

$17.50 - $23.50/hr

Full-time

Posted 8 days ago

Job description

Job Description

Service Support Rep 2

Duration is approximately 3 months temp to perm.

Salt Lake City, UT

 


  Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all selected candidates to handle each type of call. 

Job Responsibilities:

  • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. 
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products. 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. 
  • Provide remote support and trouble shoot issues with customers to resolve issues. 
  • Typically provides technical support for internal and external customers. 
  • Escalates complex problems to higher level of expertise within organization. 


Skills and Experience Needed:

  • High School Diploma or GED required. 
  • Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. 
  • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. 
  • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. 
  • Ability to provide an excellent customer service that results in high customer satisfaction.
  • Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior. 
Additional Information

If you are interested please kindly reply back to Venkat at tekwissen dot com or reach me 734-550-4449

stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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