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It Field Support Specialist Jobs (NOW HIRING)

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Interstates

IT Field Support Specialist II

Omaha, NE · On-site

$51K - $64K/yr

The IT Field Support Specialist II is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports ...

SLK America Inc.

it support

Charles Town, WV · On-site

IT Field Engineer Position Summary: The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our ...

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It Field Support Specialist information

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$26K

$70.7K

$100K

How much do it field support specialist jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it field support specialist in the United States is $70,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an IT Field Support Specialist?

IT Field Support Specialists are professionals responsible for providing technical assistance and support to users and organizations, primarily by troubleshooting hardware, software, and network issues on-site. They travel to different locations to install, maintain, and repair computer systems and peripheral equipment. Their work ensures that end users can operate technology efficiently and with minimal downtime. They also often provide training and guidance to users and escalate complex issues to higher-level IT staff when necessary.

What are the key skills and qualifications needed to thrive as an IT Field Support Specialist?

To thrive as an IT Field Support Specialist, you need strong troubleshooting skills, knowledge of computer hardware/software, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and basic networking equipment is essential for daily tasks. Excellent communication, customer service orientation, and problem-solving abilities help you effectively assist users and manage on-site challenges. These skills ensure timely resolution of technical issues and maintain smooth IT operations within an organization.

What are some common challenges faced by IT Field Support Specialists when supporting users at multiple locations?

IT Field Support Specialists often encounter challenges such as coordinating travel between multiple sites, managing a diverse range of hardware and software environments, and addressing urgent technical issues remotely. Effective time management and strong communication skills are essential, as the role requires balancing on-site support with remote troubleshooting. Additionally, specialists must stay adaptable and resourceful to resolve unexpected problems and ensure minimal disruption to end users.

What is the difference between It Field Support Specialist vs Help Desk Technician?

AspectIt Field Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site help desk
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

The It Field Support Specialist typically performs on-site technical support, troubleshooting hardware and network issues directly at client locations. In contrast, Help Desk Technicians usually work in a centralized support center, providing remote assistance. Both roles require similar certifications and serve the IT needs of organizations, but the field support role involves more travel and hands-on hardware work.

Are IT Field Support Specialists in demand?

IT Field Support Specialists are in demand due to ongoing reliance on technology and the need for on-site technical assistance. Employers seek professionals with skills in troubleshooting hardware, software, and network issues, often requiring certifications like CompTIA A+ and experience with remote support tools. The role is expected to grow as organizations expand their IT infrastructure and digital operations.

How much does an IT Field Support Specialist make in the US?

An IT Field Support Specialist in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced specialists with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves on-site troubleshooting, hardware repairs, and customer support.
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It Field Support Specialist jobs near you
Infographic showing various It Field Support Specialist job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Nights. Highlights an 100% In-person job distribution, with an average salary of $70,697 per year, or $34 per hour.

IT Field Support Specialist

Quevera LLC

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Job Description:

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland. In this role, you will provide advanced field support, hardware deployment, and infrastructure maintenance to ensure reliable enterprise IT operations supporting critical national security missions.

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure across customer locations. You'll collaborate with engineers, vendors, and business stakeholders to deliver reliable IT services while ensuring operational excellence and outstanding customer support.

As an IT Field Support Specialist, you'll have the opportunity to support enterprise technologies, work directly with customers, and contribute to secure, high-performing IT environments supporting mission success.


Work Schedule:

  • Duty Hours: Must be available to work an 8-hour shift between 6:00 AM and 6:00 PM, as determined by management.


Job Responsibilities:

  • Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance.
  • Conduct site surveys to assess existing configurations, infrastructure, and customer requirements.
  • Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes.
  • Analyze hardware requirements and prepare technical specifications for equipment procurement.
  • Develop installation schedules and support hardware deployment projects.
  • Prepare installation, testing, and project completion documentation.
  • Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling.
  • Build and install specialized interconnecting cables supporting unique hardware integrations.
  • Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems.
  • Train end users on the proper use and maintenance of installed hardware and equipment.
  • Utilize ticketing systems to document incidents, track work, and support IT service management processes.
  • Provide remote and onsite end-user technical support while resolving connectivity and hardware issues.
  • Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success.


Minimum Requirements:

  • Active TS/SCI clearance with Polygraph required.
  • Current customer access required.
  • High school diploma or GED.
  • One (1) to two (2) years of relevant IT support experience.
  • DoD 8570 certification required.
  • Security+ certification preferred.
  • Experience installing, repairing, and troubleshooting computer hardware and peripherals.
  • Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches.
  • Demonstrated ability to read, interpret, and apply technical manuals and schematics.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
  • Experience supporting Microsoft Windows 7 and Windows 10 operating systems.
  • Familiarity with Active Directory security and policies.
  • Experience providing remote end-user technical support.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently while effectively managing multiple priorities.


Physical Requirements:

  • Must be able to drive a company vehicle.
  • Must be able to lift and move equipment weighing up to 50 pounds.
  • Position requires frequent lifting, carrying, pushing, pulling, bending, and other physical activities associated with field support operations.


Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

  • 100% employer-paid medical coverage (optional plan)
  • Competitive options for Medical, Dental and Vision insurance
  • Employer-paid short-term and long-term disability coverage
  • Employer-paid life insurance
  • $5,000 annually for education, training, certifications, and professional development
  • Career advancement through our structured iQTouch Program
  • Up to 6% 401(k) match
  • Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1