Job Title: IT Support & Systems Apprentice
Position Summary
The IT Support Apprentice provides first-level support for technology systems throughout the organization. This role assists with help desk requests, hardware maintenance, system updates, inventory management, and technology projects while pursuing a bachelor's degree in a related field of technology. The apprentice works closely with IT team members to build technical knowledge, business understanding, and professional skills that support future career growth.
Essential Duties & Responsibilities
- Serve as an initial point of contact for IT support requests and assist users with technology-related issues.
- Perform basic troubleshooting of hardware, software, network, and other issues.
- Assist with end-user system updates, software installations, and workstation configuration.
- Conduct hardware inspections and perform routine physical maintenance of computers, displays, printers, and related equipment.
- Support inventory management by tracking technology assets, equipment assignments, and hardware lifecycle activities.
- Assist with setup, maintenance, and troubleshooting of display technologies and equipment.
- Support connectivity, software, and operational needs of 3D printing technologies.
- Provide additional coverage for IT support activities during peak workloads, vacations, or special projects.
- Participate in cross-functional, international project teams and contribute to improvement initiatives.
- Document support activities, issues, and resolutions to maintain accurate records.
- Collaborate with apprentices at other STOBER locations around the world
- Update and maintain Anny scheduling software and devices.
- Demonstrate a commitment to continuous learning and professional development.
Education Requirements
- Currently pursuing or willing to pursue a bachelor's degree in:
- Cybersecurity
- Computer Information Technology
- Computer Science
- Related technology field
Preferred Knowledge & Skills
- Basic understanding of computer hardware, software, and operating systems.
- Familiarity with Microsoft Office applications and general business technology.
- Strong analytical and problem-solving skills.
- Ability to learn new technologies quickly.
- Effective verbal and written communication skills.
- Strong organization and attention to detail.
Personal Characteristics
The successful candidate will be:
- Outgoing and approachable
- Service-oriented and willing to help others
- Curious and eager to learn
- Analytical and detail-oriented
- A strong problem solver
- Dependable and accountable
- Able to work independently and as part of a team
Travel Requirements
- Must be able to travel domestically and internationally, including travel by airplane.
- Must be able to work onsite a minimum of three to four days per week.
Physical Requirements
- Ability to lift and move computer equipment and technology hardware.
- Ability to spend extended periods standing, walking, and working with technology equipment.
- Ability to work in office, manufacturing, and warehouse environments as needed.