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From Home Help Desk Tier 2 Jobs (NOW HIRING)

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

The IT Help Desk - Tier I position supports the IT Department by providing exceptional customer ... from departmental telephone queue to assist employees with IT questions/issues. 2. Documents all ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ... from considering. Any discriminatory action can be a cause for disciplinary action. SSi also ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Troubleshoot and resolve escalated tickets from Tier 1 support, including more complex workstation ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

New

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are seeking a Tier 2 Help Desk Technician to join our in-office support team. This position is ideal for an experienced IT professional who enjoys troubleshooting complex technical issues ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ... from considering. Any discriminatory action can be a cause for disciplinary action. SSi also ...

SAIC

Tier 2 Help Desk Technician

San Diego, CA

$21.25 - $28.75/hr

ORA_ON_SITE Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

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All JobsHelp Desk Tier 2 JobsFrom Home Help Desk Tier 2 Jobs

From Home Help Desk Tier 2 information

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How much do from home help desk tier 2 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for from home help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What is a from home help desk tier 2?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What are some common challenges faced by remote help desk tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a from home help desk tier 2?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.
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What cities are hiring for From Home Help Desk Tier 2 jobs? Cities with the most From Home Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
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From Home Help Desk Tier 2 jobs near you
Infographic showing various From Home Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 2 Help Desk Technician (Hybrid) - Fresno, CA

Grapevine MSP Technology Services

Clovis, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Tier 2 Help Desk Technician (Hybrid) - Fresno, CA
Grapevine MSP is expanding again, and we are seeking a skilled Tier 2 Help Desk Technician to join our team.
If you excel at solving complex technical issues, enjoy collaborating with others, and seek to make a meaningful impact in varied environments, we encourage you to apply.
You will join a high-performing team of engineers who support and enhance critical client infrastructure. This role goes beyond ticket resolution; you will serve as a key escalation point, problem solver, and trusted technical resource.
This is a hybrid position based out of Fresno, CA, where you'll primarily work from home, support clients onsite as needed, and occasionally collaborate in person with the team in an office setting. You'll be part of a high-performing engineering team that supports and evolves critical infrastructure for our clients.
Grapevine MSP, based in Bakersfield, CA, is the Central Valley's largest managed IT services provider. Our mission is to help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we have grown to a team of over 60 professionals and are recognized as an industry leader. We partner with clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and active community supporters, we are known for our "let's figure it out" culture, dedication to customer success, and passion for solving real-world technology challenges.
Core Responsibilities
  • System Monitoring: Monitor and maintain the company's IT systems, networks, and applications to ensure availability and performance during night hours.
  • Technical Support: Provide end-user support, troubleshoot hardware, software, and network connectivity issues, and resolve incidents promptly.
  • Incident Management: Log and track all incidents, perform root cause analysis, and implement solutions to prevent recurrence.
  • Routine Maintenance: Perform scheduled maintenance tasks such as backups, updates, and patch management to ensure system reliability and security.
  • Escalation: Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
  • Documentation: Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.
  • User Training: Help users learn new systems, applications, and IT policies to improve proficiency and productivity.
  • Security Compliance: Ensure compliance with company IT security policies and procedures and report any security breaches or vulnerabilities.
  • Collaboration: Work closely with the day shift IT team to ensure seamless transitions and effective communication of issues and resolutions.

Requirements
    • Demonstrated experience in a Desktop Support, Help Desk Tier 2, or similar role.
    • Strong knowledge of:
      • Windows operating systems (all workstation versions)
      • Familiarity with basic MacOS environments.
      • Networking fundamentals (LAN/WAN)
      • Office 365 and Microsoft Office Suite
      • Active Directory and user management
    • Ability to troubleshoot effectively and think critically under pressure.
    • Experience with:
      • Remote support tools
      • Printers, scanners, and common office hardware
      • Knowledge of antivirus, firewalls, and endpoint security best practices.
    • Excellent communication and customer service skills
    • Strong organization and time management abilities
    • A proactive mindset. You don't just fix problems, you look for ways to prevent them.

  • Nice to Have and What Sets You Apart
    • MSP experience (highly preferred)
    • Passion for learning and staying current with technology
    • Ability to work independently while contributing to a team
    • A mindset focused on continuous improvement and client satisfaction

  • Why Grapevine MSP?
    • Work alongside a talented, supportive engineering team
    • Exposure to diverse client environments and technologies
    • Opportunities to grow your skills and advance your career
    • Be part of a company that values technical excellence and reliability

Apply today and become the reason our clients never notice a problem.
Benefits
  • Competitive Pay
  • 401K Plan with 4% matching pay contributions
  • Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
  • Vacation time
  • Paid Sick Time
  • Performance Bonuses
  • Work Anniversary Recognition
  • Equipment and Tools Provided
  • Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
  • Team Events
  • Social Events

Apply