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From Home Help Desk Tier 2 Jobs (NOW HIRING)

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

Collects data for support personnel and creates tickets for Tier 2 and above support. * Performs other standard help desk and operational functions, including entering, executing, and monitoring ...

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

The IT Help Desk - Tier I position supports the IT Department by providing exceptional customer ... from departmental telephone queue to assist employees with IT questions/issues. 2. Documents all ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Provide general policy information as supplied by business owners and Tier 2 systems. * Offer ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ... from considering. Any discriminatory action can be a cause for disciplinary action. SSi also ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

TEKsystems

IT-Help Desk Tier 2/3

Monroe, OH

$20 - $25/hr

Description Join a growing and fast-paced organization as an IT Help Desk Tier II/III professional supporting users across multiple locations. This role is primarily focused on providing exceptional ...

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From Home Help Desk Tier 2 information

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$12

$23

$33

How much do from home help desk tier 2 jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for from home help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What are From Home Help Desk Tier 2 jobs?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What are some common challenges faced by remote Help Desk Tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a From Home Help Desk Tier 2, and why are they important?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.
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From Home Help Desk Tier 2 jobs near you
Infographic showing various From Home Help Desk Tier 2 job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support 
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.