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Full Time Help Desk Tier 2 Jobs (NOW HIRING)

Progression Inc.

Help Desk - Tier II&III

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is a company focused on providing IT solutions, and they are seeking a Help Desk Tier II&III professional. The role involves installing and maintaining desktop systems ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... This position is onsite and full-time, Monday through Friday. The successful candidate will be ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... This position is onsite and full-time, Monday through Friday. The successful candidate will be ...

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Full Time Help Desk Tier 2 information

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How much do full time help desk tier 2 jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for full time help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk Tier 2, and why are they important?

To thrive as a Full Time Help Desk Tier 2 technician, you need strong troubleshooting skills, in-depth technical knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for effective problem resolution. Excellent communication, patience, and customer service skills help you manage user issues and collaborate with other IT staff. These skills are crucial for efficiently resolving complex issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 2 technicians and how can they be addressed?

Help Desk Tier 2 technicians often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is balancing multiple high-priority tickets while communicating effectively with both end users and Tier 1 staff. To address these challenges, it is important to have a solid understanding of the organization's systems, stay organized with ticket management tools, and continuously update technical knowledge through training. Collaborating closely with Tier 1 and Tier 3 teams also helps in resolving escalated issues more efficiently and learning from each case.

What are Full Time Help Desk Tier 2 jobs?

Full Time Help Desk Tier 2 jobs refer to technical support positions where employees assist customers or end-users with more complex IT issues that could not be resolved by Tier 1 support staff. Tier 2 technicians typically handle troubleshooting of hardware, software, and network problems, and may also escalate particularly challenging issues to higher support levels. These roles require strong technical knowledge, problem-solving skills, and the ability to communicate clearly with users. Working full time means the employee works a standard number of hours per week, usually 35-40, as a permanent staff member.

What is the difference between Full Time Help Desk Tier 2 vs Help Desk Tier 1?

AspectFull Time Help Desk Tier 2Help Desk Tier 1
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical support for complex problemsBasic troubleshooting, initial customer contact, issue logging
Required SkillsNetworking, operating systems, remote support, problem-solvingCustomer service, basic technical knowledge, ticketing systems
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentSupport teams, technical environments, escalation pointsFrontline support, help desk software, customer interaction

Full Time Help Desk Tier 2 roles involve handling more complex technical issues, requiring advanced skills and certifications, and often serve as escalation points from Tier 1. Help Desk Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in IT support, but Tier 2 requires deeper technical knowledge and problem-solving abilities.

What cities are hiring for Full Time Help Desk Tier 2 jobs? Cities with the most Full Time Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Full Time Help Desk Tier 2 jobs? States with the most job openings for Full Time Help Desk Tier 2 jobs include:
Full Time Help Desk Tier 2 jobs near you

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.