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Overnight Help Desk Tier 2 Jobs (NOW HIRING)

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

Omniscius Consulting

Help Desk Tier 1

Annapolis Junction, MD · On-site

$22 - $29.75/hr

Help Desk Tier 1 - System Administrator Level 1 Our client is seeking a Help Desk Tier 1 / System ... Escalate complex or unresolved issues to Tier 2 or specialized technical teams when appropriate.

ClearanceJobs

Service Desk Tier 2

Washington, DC · On-site

Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Kitsap

Help Desk Tier I

Bremerton, WA · On-site

$28.29 - $34.09/hr

As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing ... The Help Desk Tier I's role is to ensure proper computer operation so that end-users can accomplish ...

Kitsap Credit Union

Help Desk Tier I

Bremerton, WA

$28.29 - $34.09/hr

As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing ... The Help Desk Tier I's role is to ensure proper computer operation so that end-users can accomplish ...

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Overnight Help Desk Tier 2 information

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$21.5K

$63.1K

$118.5K

How much do overnight help desk tier 2 jobs pay per year?

As of Aug 31, 2026, the average yearly pay for overnight help desk tier 2 in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an overnight help desk tier 2?

Overnight Help Desk Tier 2 roles involve providing technical support to users during overnight shifts, handling more complex issues that Tier 1 support cannot resolve. These professionals troubleshoot hardware, software, and network problems, often working remotely or in a 24/7 operations center. They are responsible for resolving escalated tickets, documenting solutions, and ensuring continuity of support outside regular business hours. Strong technical knowledge and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an overnight help desk tier 2?

To thrive as an Overnight Help Desk Tier 2, you need advanced troubleshooting skills, solid knowledge of operating systems and networking, and typically an associate’s degree in IT or related certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow), remote access tools, and diagnostic utilities is essential. Strong communication, patience, and the ability to work independently during off-hours are standout soft skills. These skills ensure timely resolution of complex technical issues and reliable support for users when other resources may not be available.

What are the most common challenges faced by overnight help desk tier 2 technicians, and how can they be managed effectively?

Overnight Help Desk Tier 2 technicians often encounter challenges like limited access to day-shift support teams, handling escalated issues that require immediate resolution, and managing multiple high-priority tickets simultaneously. To address these, it's essential to develop strong problem-solving skills, maintain thorough documentation, and utilize remote troubleshooting tools efficiently. Building good communication practices with both users and other IT teams ensures smooth handovers and helps prevent issues from being overlooked between shifts.

What is the difference between Overnight Help Desk Tier 2 vs Overnight Network Support Specialist?

AspectOvernight Help Desk Tier 2Overnight Network Support Specialist
CertificationsCompTIA A+, Network+ often preferredCCNA, CompTIA Network+ often preferred
Work EnvironmentHelp desk, end-user support, ticketing systemsNetwork infrastructure, troubleshooting network issues
Industry UsageIT support, customer service rolesNetwork operations, infrastructure management

Overnight Help Desk Tier 2 primarily focuses on end-user support and resolving software or hardware issues, while Overnight Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their core responsibilities differ in scope and focus.

What cities are hiring for Overnight Help Desk Tier 2 jobs?

Cities with the most Overnight Help Desk Tier 2 job openings:

What are the most commonly searched types of Help Desk Tier 2 jobs?

The most popular types of Help Desk Tier 2 jobs are:

What states have the most Overnight Help Desk Tier 2 jobs?

States with the most job openings for Overnight Help Desk Tier 2 jobs include:

Overnight Help Desk Tier 2 jobs near you

Help Desk Technician, Tier II

Concord, NC • On-site

The Hiller Companies

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Learn new skills

Learn more about The Hiller Companiesexternal

$18.75 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization.
Work Location: This role is fully on-site in Concord, NC
Key Responsibilities:
  • Respond to incoming support requests in a timely and courteous manner.
  • Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
  • Document and track all support requests in a help desk ticketing system.
  • Escalate complex issues to higher-level support staff as needed.
  • Install, configure, and maintain software applications and operating systems.
  • Perform regular maintenance tasks on hardware and software systems.
  • Provide end-user training on software applications and systems.
  • Communicate technical information to non-technical users in a clear and concise manner.
  • Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
  • Other duties as assigned.

What We Are Looking For:
  • Bachelor's degree in computer science or related field preferred.
  • CompTIA A+ certification or equivalent experience required.
  • 2+ years experience working in a help desk or technical support role.
  • Tier 2 experience preferred.
  • Proficiency in Windows operating systems.
  • Knowledge of networking concepts and protocols.
  • Familiarity with common IT problems and their solutions.
  • Knowledge of IT security best practices.
  • Awareness of the company's IT policies and procedures.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Technical skills to diagnose and fix hardware and software issues.
  • Ability to effectively explain technical issues to non-technical staff.
  • Customer service skills to provide a positive experience for staff seeking help.
  • Ability to manage multiple issues simultaneously.
  • Capability to learn new technologies quickly.
  • Ability to work under pressure and manage stressful situations.
  • Capability to work effectively in a team and collaborate with other departments.
  • Ability to work independently and as part of a team.

Physical Requirements:
  • Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components.
  • Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires.
  • Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues.
  • Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers.
  • Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:
  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
  • Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
  • Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

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