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Overnight Help Desk Tier 2 Jobs (NOW HIRING)

Progression Inc.

Help Desk - Tier II&III

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is a company focused on providing IT solutions, and they are seeking a Help Desk Tier II&III professional. The role involves installing and maintaining desktop systems ...

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.50 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

Collects data for support personnel and creates tickets for Tier 2 and above support. * Performs other standard help desk and operational functions, including entering, executing, and monitoring ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

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All JobsHelp Desk Tier 2 JobsOvernight Help Desk Tier 2 Jobs

Overnight Help Desk Tier 2 information

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$21.5K

$63.1K

$118.5K

How much do overnight help desk tier 2 jobs pay per year?

As of Jul 26, 2026, the average yearly pay for overnight help desk tier 2 in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Help Desk Tier 2 vs Overnight Network Support Specialist?

AspectOvernight Help Desk Tier 2Overnight Network Support Specialist
CertificationsCompTIA A+, Network+ often preferredCCNA, CompTIA Network+ often preferred
Work EnvironmentHelp desk, end-user support, ticketing systemsNetwork infrastructure, troubleshooting network issues
Industry UsageIT support, customer service rolesNetwork operations, infrastructure management

Overnight Help Desk Tier 2 primarily focuses on end-user support and resolving software or hardware issues, while Overnight Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their core responsibilities differ in scope and focus.

What are Overnight Help Desk Tier 2 roles?

Overnight Help Desk Tier 2 roles involve providing technical support to users during overnight shifts, handling more complex issues that Tier 1 support cannot resolve. These professionals troubleshoot hardware, software, and network problems, often working remotely or in a 24/7 operations center. They are responsible for resolving escalated tickets, documenting solutions, and ensuring continuity of support outside regular business hours. Strong technical knowledge and problem-solving skills are essential for this position.

What are the most common challenges faced by Overnight Help Desk Tier 2 technicians, and how can they be managed effectively?

Overnight Help Desk Tier 2 technicians often encounter challenges like limited access to day-shift support teams, handling escalated issues that require immediate resolution, and managing multiple high-priority tickets simultaneously. To address these, it's essential to develop strong problem-solving skills, maintain thorough documentation, and utilize remote troubleshooting tools efficiently. Building good communication practices with both users and other IT teams ensures smooth handovers and helps prevent issues from being overlooked between shifts.

What are the key skills and qualifications needed to thrive as an Overnight Help Desk Tier 2, and why are they important?

To thrive as an Overnight Help Desk Tier 2, you need advanced troubleshooting skills, solid knowledge of operating systems and networking, and typically an associate’s degree in IT or related certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow), remote access tools, and diagnostic utilities is essential. Strong communication, patience, and the ability to work independently during off-hours are standout soft skills. These skills ensure timely resolution of complex technical issues and reliable support for users when other resources may not be available.
What cities are hiring for Overnight Help Desk Tier 2 jobs? Cities with the most Overnight Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Overnight Help Desk Tier 2 jobs? States with the most job openings for Overnight Help Desk Tier 2 jobs include:
Overnight Help Desk Tier 2 jobs near you

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support 
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.