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Overnight Help Desk Tier 2 Jobs (NOW HIRING)

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

New

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

New

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

New

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are seeking a Tier 2 Help Desk Technician to join our in-office support team. This position is ideal for an experienced IT professional who enjoys troubleshooting complex technical issues ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

New

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...

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All JobsHelp Desk Tier 2 JobsOvernight Help Desk Tier 2 Jobs

Overnight Help Desk Tier 2 information

See salary details

$21.5K

$63.1K

$118.5K

How much do overnight help desk tier 2 jobs pay per year?

As of Aug 9, 2026, the average yearly pay for overnight help desk tier 2 in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Help Desk Tier 2 vs Overnight Network Support Specialist?

AspectOvernight Help Desk Tier 2Overnight Network Support Specialist
CertificationsCompTIA A+, Network+ often preferredCCNA, CompTIA Network+ often preferred
Work EnvironmentHelp desk, end-user support, ticketing systemsNetwork infrastructure, troubleshooting network issues
Industry UsageIT support, customer service rolesNetwork operations, infrastructure management

Overnight Help Desk Tier 2 primarily focuses on end-user support and resolving software or hardware issues, while Overnight Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their core responsibilities differ in scope and focus.

What is an overnight help desk tier 2?

Overnight Help Desk Tier 2 roles involve providing technical support to users during overnight shifts, handling more complex issues that Tier 1 support cannot resolve. These professionals troubleshoot hardware, software, and network problems, often working remotely or in a 24/7 operations center. They are responsible for resolving escalated tickets, documenting solutions, and ensuring continuity of support outside regular business hours. Strong technical knowledge and problem-solving skills are essential for this position.

What are the most common challenges faced by overnight help desk tier 2 technicians, and how can they be managed effectively?

Overnight Help Desk Tier 2 technicians often encounter challenges like limited access to day-shift support teams, handling escalated issues that require immediate resolution, and managing multiple high-priority tickets simultaneously. To address these, it's essential to develop strong problem-solving skills, maintain thorough documentation, and utilize remote troubleshooting tools efficiently. Building good communication practices with both users and other IT teams ensures smooth handovers and helps prevent issues from being overlooked between shifts.

What are the key skills and qualifications needed to thrive as an overnight help desk tier 2?

To thrive as an Overnight Help Desk Tier 2, you need advanced troubleshooting skills, solid knowledge of operating systems and networking, and typically an associate’s degree in IT or related certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow), remote access tools, and diagnostic utilities is essential. Strong communication, patience, and the ability to work independently during off-hours are standout soft skills. These skills ensure timely resolution of complex technical issues and reliable support for users when other resources may not be available.
What cities are hiring for Overnight Help Desk Tier 2 jobs? Cities with the most Overnight Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Overnight Help Desk Tier 2 jobs? States with the most job openings for Overnight Help Desk Tier 2 jobs include:
Overnight Help Desk Tier 2 jobs near you

Help Desk Tier 1 Representative

Lincoln Intermediate Unit No. 12

Chambersburg, PA • On-site

$21.54/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Position Type:
Support Staff/Help Desk Tier I Representative
Date Posted:
7/15/2026
Location:
Franklin Learning Center, Chambersburg, PA
Date Available:
ASAP
Closing Date:
08/19/2026
Program: Educational Technology Services
Description: This role serves as a critical point of contact for IT support within the LIU, and the position's success is contingent on delivering exceptional customer service and resolving technical issues promptly and effectively. The individual in this role contributes significantly to maintaining a positive and productive technology environment for LIU users.
***This position is temporary with the possibility of becoming a permanent role**
Please see attached job description for more details.
Qualifications:
• High school diploma or equivalent, required
• A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.
• Requires proficiency with the Microsoft and Google suites of office products.
• Must demonstrate strong organizational skills and attention to detail in handling tasks and responsibilities.
• Must uphold a high level of confidentiality when dealing with sensitive information and ensure the security of confidential data.
• Actively engage with and contribute to a collaborative team environment, fostering effective communication and cooperation with team members.
• Display flexibility in handling multiple tasks and adjusting work hours as needed to meet the demands and priorities of our customers.
• Exhibit the ability to prioritize tasks effectively and utilize time management techniques to ensure efficient and timely completion of responsibilities.
• Demonstrate a willingness to learn new skills and adapt to ongoing changes, staying open to acquiring new knowledge and capabilities.
Terms: Full Time, 260days/year (12 months)
Salary: $21.54/hr + excellent benefits
The LIU offers an exceptional benefits package for eligible employees, designed to support your health, financial security, and overall well-being:
  • Comprehensive Health Coverage:
    Medical insurance available for a nominal premium, plus free dental and vision coverage for employees and eligible dependents.
  • Life Insurance at No Cost:
    All full-time support staff receive a $30,000 life insurance policy at no cost.
  • Employee Assistance Program (EAP):
    Free, confidential support for employees and dependents, including three counseling sessions per person, per year.
  • Paid Time Off:
    Sick days, Personal, and Vacation days each year.
  • Income Protection:
    Short-term and long-term disability coverage available.
  • Retirement Benefits:
    Participation in the Public School Employees' Retirement System (PSERS).
  • Exclusive Access to the Lincoln Health and Wellness Center:
    Available to employees and covered family members (age 2+).
    No copays or deductibles for services provided at the center for those enrolled in the LIU medical plan.
    Learn more: https://www.lincolnhwc.com/
  • Student Loan Forgiveness Eligibility:
    LIU employment may qualify you for federal Student Loan Forgiveness Programs.
    Details: https://studentaid.gov/manage-loans/forgiveness-cancellation

Attachment(s):
  • 4021 Help Desk Tier I Representative.pdf

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