ZipRecruiter

Log In

2

Full Time Help Desk Tier 2 Jobs (NOW HIRING)

PCH Technologies

Be Seen First

Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

... * 1 to 2 years of experience in an IT help desk, customer support, or technical shop/repair ... Reliable, full-time onsite attendance at our Pennsauken, NJ office (this role requires hands-on ...

PCH Technologies

Be Seen First

Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

... * 1 to 2 years of experience in an IT help desk, customer support, or technical shop/repair ... Reliable, full-time onsite attendance at our Pennsauken, NJ office (this role requires hands-on ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

TEEMA

Help Desk Specialist II -Tier 2 Support

Orlando, FL · On-site

$52K - $55K/yr

Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required ...

previous page

Showing results 41-60

All Jobsfull time JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsFull Time Help Desk Tier 2 Jobs

Full Time Help Desk Tier 2 information

See salary details

$12

$23

$33

How much do full time help desk tier 2 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for full time help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a full time help desk tier 2?

Full Time Help Desk Tier 2 jobs refer to technical support positions where employees assist customers or end-users with more complex IT issues that could not be resolved by Tier 1 support staff. Tier 2 technicians typically handle troubleshooting of hardware, software, and network problems, and may also escalate particularly challenging issues to higher support levels. These roles require strong technical knowledge, problem-solving skills, and the ability to communicate clearly with users. Working full time means the employee works a standard number of hours per week, usually 35-40, as a permanent staff member.

What are some common challenges faced by help desk tier 2 technicians and how can they be addressed?

Help Desk Tier 2 technicians often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is balancing multiple high-priority tickets while communicating effectively with both end users and Tier 1 staff. To address these challenges, it is important to have a solid understanding of the organization's systems, stay organized with ticket management tools, and continuously update technical knowledge through training. Collaborating closely with Tier 1 and Tier 3 teams also helps in resolving escalated issues more efficiently and learning from each case.

What are the key skills and qualifications needed to thrive as a full time help desk tier 2, and why are they important?

To thrive as a Full Time Help Desk Tier 2 technician, you need strong troubleshooting skills, in-depth technical knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for effective problem resolution. Excellent communication, patience, and customer service skills help you manage user issues and collaborate with other IT staff. These skills are crucial for efficiently resolving complex issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between Full Time Help Desk Tier 2 vs Help Desk Tier 1?

AspectFull Time Help Desk Tier 2Help Desk Tier 1
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical support for complex problemsBasic troubleshooting, initial customer contact, issue logging
Required SkillsNetworking, operating systems, remote support, problem-solvingCustomer service, basic technical knowledge, ticketing systems
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentSupport teams, technical environments, escalation pointsFrontline support, help desk software, customer interaction

Full Time Help Desk Tier 2 roles involve handling more complex technical issues, requiring advanced skills and certifications, and often serve as escalation points from Tier 1. Help Desk Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in IT support, but Tier 2 requires deeper technical knowledge and problem-solving abilities.

What cities are hiring for Full Time Help Desk Tier 2 jobs?

Cities with the most Full Time Help Desk Tier 2 job openings:

What are the most commonly searched types of Help Desk Tier 2 jobs?

The most popular types of Help Desk Tier 2 jobs are:

What states have the most Full Time Help Desk Tier 2 jobs?

States with the most job openings for Full Time Help Desk Tier 2 jobs include:

Full Time Help Desk Tier 2 jobs near you

Tier 2 IT Help Desk Technician

Next Step Systems

Boston, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.

Apply