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Full Time Help Desk Tier 2 Jobs (NOW HIRING)

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

TEEMA

Help Desk Specialist II -Tier 2 Support

Orlando, FL · On-site

$52K - $55K/yr

Help Desk Specialist II Task 3: TSD Advanced Support (Tier II) Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage required ...

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How much do full time help desk tier 2 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time help desk tier 2, and why are they important?

To thrive as a Full Time Help Desk Tier 2 technician, you need strong troubleshooting skills, in-depth technical knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for effective problem resolution. Excellent communication, patience, and customer service skills help you manage user issues and collaborate with other IT staff. These skills are crucial for efficiently resolving complex issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 2 technicians and how can they be addressed?

Help Desk Tier 2 technicians often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is balancing multiple high-priority tickets while communicating effectively with both end users and Tier 1 staff. To address these challenges, it is important to have a solid understanding of the organization's systems, stay organized with ticket management tools, and continuously update technical knowledge through training. Collaborating closely with Tier 1 and Tier 3 teams also helps in resolving escalated issues more efficiently and learning from each case.

What is a full time help desk tier 2?

Full Time Help Desk Tier 2 jobs refer to technical support positions where employees assist customers or end-users with more complex IT issues that could not be resolved by Tier 1 support staff. Tier 2 technicians typically handle troubleshooting of hardware, software, and network problems, and may also escalate particularly challenging issues to higher support levels. These roles require strong technical knowledge, problem-solving skills, and the ability to communicate clearly with users. Working full time means the employee works a standard number of hours per week, usually 35-40, as a permanent staff member.

What is the difference between Full Time Help Desk Tier 2 vs Help Desk Tier 1?

AspectFull Time Help Desk Tier 2Help Desk Tier 1
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical support for complex problemsBasic troubleshooting, initial customer contact, issue logging
Required SkillsNetworking, operating systems, remote support, problem-solvingCustomer service, basic technical knowledge, ticketing systems
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentSupport teams, technical environments, escalation pointsFrontline support, help desk software, customer interaction

Full Time Help Desk Tier 2 roles involve handling more complex technical issues, requiring advanced skills and certifications, and often serve as escalation points from Tier 1. Help Desk Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in IT support, but Tier 2 requires deeper technical knowledge and problem-solving abilities.

What cities are hiring for Full Time Help Desk Tier 2 jobs? Cities with the most Full Time Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Full Time Help Desk Tier 2 jobs? States with the most job openings for Full Time Help Desk Tier 2 jobs include:
Full Time Help Desk Tier 2 jobs near you

Help Desk Support Tier II (Pipeline)

Lucayan Technology Solutions LLC

Tampa, FL • On-site

$19 - $25.50/hr

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Lucayan Technology Solutions LLC is a Veteran Owned Small Business providing advanced IT solutions for government customers. They are looking for an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group at MacDill AFB, focusing on resolving complex technical issues and ensuring the integrity of mission-critical medical IT systems.
Responsibilities:
• Respond to and resolve escalated technical issues involving hardware, software, and networks.
• Provide Tier 2 support for desktops, servers, and enterprise applications.
• Manage and troubleshoot user accounts, Active Directory, and group policies.
• Support patch management, updates, and system security configurations.
• Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
• Assist with configuration and troubleshooting of networking equipment in coordination with admins.
• Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
• Mentor and support Help Desk I staff by providing technical guidance.
• Ensure compliance with DoD cybersecurity directives and reporting requirements.
Qualifications:
Required:
• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
• Familiarity with networking fundamentals, patch management, and security tools.
• U.S. Citizenship required.
• DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
• Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.
Preferred:
• CompTIA Network+ or higher networking certification.
• Microsoft MCSA/MCSE certification.
• Experience supporting IT in a DoD healthcare environment.
Company:
Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. Founded in 2015, the company is headquartered in Tampa, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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