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From Home Help Desk Tier 2 Jobs (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

Hill Tech Solutions

Service Desk Tier 2

Bel Air, MD · On-site

... Service Desk Technician Tier 2 to provide advanced technical support for our managed services ... Resolve escalated incidents and service requests received from Tier 1 technicians. * Diagnose and ...

New

SecuriGence

Tier 2 Service Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

SecuriGence is seeking a Tier 2 Help Desk Analyst to provide advanced technical support for ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

New

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

Respond to alerts from remote monitoring tools and take appropriate action via service tickets ... Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support ... discipline from an accredited college or University is required. OR (2) years of Help Desk ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Respond to alerts from remote monitoring tools and take appropriate action via service tickets ... Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

... Tier 2/3 teams Qualifications : Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

... Tier 2/3 teams Qualifications : Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • ...

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From Home Help Desk Tier 2 information

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How much do from home help desk tier 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for from home help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What is a from home help desk tier 2?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What are some common challenges faced by remote help desk tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a from home help desk tier 2?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.
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From Home Help Desk Tier 2 jobs near you
Infographic showing various From Home Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk - Tier 1

IntraEdge

Scottsdale, AZ • Hybrid

$20.50 - $27.50/hr

Full-time

Re-posted yesterday

Job description

Responsibilities:


  • Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Provide feedback, additions and updates to the knowledge base where applicable.
  • Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
  • Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends and strategies in use by Discount Tire
  • Other duties as assigned.

Qualifications:

HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week.


  • This position requires one year of customer service experience is required. Software/hardware support experience is preferred.
  • Knowledge of PC hardware, computer operating systems and software is required.
  • Previous experience with Automated Call Distribution preferred.
  • SAP troubleshooting experience is beneficial.
  • Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • The ability to work both independently and within a team is necessary.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

  • This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
  • ITIL knowledge preferred
IntraEdge logo

About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

Instagram

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