ZipRecruiter

Log In

1

Level 1 Help Desk Technician Jobs (NOW HIRING)

Addison Group

Tier 1 Help Desk Technician

Washington, DC · On-site

$24 - $25/hr

Tier 1 Help Desk Technician Location: Washington DC Assignment Type: Contract to Hire Compensation: $24 - $25/hr Work Schedule: 9am - 5pm, Monday - Friday, Onsite Benefits: This position is eligible ...

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Job Title: Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort ... Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). * 5-7 years of ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. ...

Insight Global

Tier 1 Help Desk

Stillwater, OK · On-site

$20 - $24/hr

Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These ... Maintain a high level of customer service while supporting clinical and administrative staff.

next page

Showing results 1-20

All JobsLevel 1 Help Desk Technician Jobs

Level 1 Help Desk Technician information

See salary details

$12

$23

$33

How much do level 1 help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level 1 help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a level 1 help desk technician?

To thrive as a Level 1 Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting, and customer support, typically backed by a high school diploma or IT-related certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is usually required. Strong communication, patience, and problem-solving abilities are essential soft skills for addressing user concerns effectively. These skills are crucial for delivering timely technical assistance, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by level 1 help desk technicians, and how can they be managed?

Level 1 Help Desk Technicians often encounter challenges such as handling a high volume of support tickets, addressing repetitive issues, and dealing with users who have varying levels of technical knowledge. Managing these challenges involves developing strong communication skills, learning to prioritize requests efficiently, and utilizing available knowledge bases or escalation procedures. Building a collaborative relationship with other IT team members also helps in effectively resolving more complex issues and ensures continuous learning on the job.

What is a level 1 help desk technician?

Level 1 Help Desk Technicians are IT professionals responsible for providing the first line of technical support to users experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams when necessary. These technicians are often the first point of contact for users, making strong communication and customer service skills essential. Their main goal is to quickly and effectively resolve user issues to maintain productivity and minimize downtime.

What is the difference between Level 1 Help Desk Technician vs Help Desk Support Specialist?

AspectLevel 1 Help Desk TechnicianHelp Desk Support Specialist
CertificationsCompTIA A+, ITIL Foundation (optional)CompTIA A+, HDI Support Center Analyst (optional)
Work EnvironmentEntry-level, front-line support, help deskSupport team, help desk, customer service
Employer & Industry UsageIT departments, tech companies, MSPsIT support centers, corporate help desks

The Level 1 Help Desk Technician primarily handles basic troubleshooting and initial customer contact, focusing on hardware and software issues. The Help Desk Support Specialist often has similar credentials but may handle more complex issues or provide additional customer service. Both roles are essential in IT support, with the technician typically being the first point of contact.

More about Level 1 Help Desk Technician jobs

What cities are hiring for Level 1 Help Desk Technician jobs?

Cities with the most Level 1 Help Desk Technician job openings:

What states have the most Level 1 Help Desk Technician jobs?

States with the most job openings for Level 1 Help Desk Technician jobs include:

What job categories do people searching Level 1 Help Desk Technician jobs look for?

The top searched job categories for Level 1 Help Desk Technician jobs are:

Level 1 Help Desk Technician jobs near you
Infographic showing various Level 1 Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1 Help Desk Technician

Brook Valley Management, Inc.

Birmingham, AL

$18.75 - $25.25/hr

Full-time

Re-posted 11 days ago

Job description

Job title: Tier 1 Help Desk Technician

Classification: Exempt

Reports to: Director of Enterprise Technology

Location: Birmingham, AL

Job overview: Supports technology across retail locations, field personnel, and home office. Resolves user issues while proactively identifying opportunities to improve the overall technology stack to drive smooth, consistent operations.

Responsibilities and duties:

  • Troubleshoot issues with POS systems, computer hardware, polling systems, and any other in-store and remote data collection technology.
  • Answer help desk calls and emails as they arrive.
  • Log, track, and manage incidents and service requests within Jira Service Desk (or similar ITSM platform).
  • Resolve level 1 issues in real time; research, solve, and escalate level 2 and 3 tickets as needed.
  • Clearly communicate on all open tickets through resolution and closure in Jira.
  • Develop and use Jira reporting to spot trends in company support needs.
  • Show a high level of ownership while completing projects that enhance store inventory and operating procedures
  • Update and maintain networking infrastructure to align with organizational security standards
  • Support the Technology team in sourcing, building, and implementing new technology to the field organization.
  • Assist in executing IT corporate initiatives and see them through to completion.

Qualifications:

  • Outstanding communication skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures
  • Planning and organizational skills.
  • Ability to identify problems and resolve them.
  • Capability to build working relationships with internal customers and external vendors.
  • Ability to travel 1-2 times per month.
  • Participate in a rotating on-call schedule to provide after-hours and weekend support as needed to ensure continuous business operations.
  • High school diploma or equivalent
  • Experience with Jira or similar IT service management platforms.
  • Proactive, customer-centric mindset.
  • Outstanding integrity and desire to solve problems.
  • Prior Service Desk or technical support experience a plus

Education and Experience:

  • High school diploma or equivalent
  • Experience with Jira or similar IT service management platforms.
  • Proactive, customer-centric mindset.
  • Outstanding integrity and desire to solve problems.
  • Prior Service Desk or technical support experience a plus

Apply