Level 1 Help Desk Technician Jobs (NOW HIRING)

Position Summary

We are seeking a Level 1 Help Desk Technician to join our IT team. This is an entry-level opportunity for someone looking to build their career in information technology. The ideal candidate will have either a degree in Information Technology, Computer Science, Cybersecurity, or a related technical field with no professional IT experience required, or 1-2 years of hands-on IT support experience if they do not have a degree.

The Level 1 Help Desk Technician will be the first point of contact for employees experiencing technical issues and will assist with day-to-day IT support, Microsoft 365, user accounts, workstation setup, and basic troubleshooting.

Key Responsibilities

• Provide Level 1 technical support to employees in person, by phone, email, and through the IT ticketing system.
• Troubleshoot Windows desktop and laptop issues.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
• Assist with Microsoft 365 and Entra ID user administration.
• Assist with password resets, MFA enrollment, account lockouts, and user access issues.
• Set up and configure laptops, desktops, monitors, printers, docking stations, and other peripherals.
• Assist with new employee onboarding and offboarding.
• Install approved software and troubleshoot common application issues.
• Troubleshoot basic network connectivity, Wi-Fi, VPN, printer, and peripheral issues.
• Maintain accurate documentation of support requests and resolutions.
• Maintain IT asset and equipment records.
• Escalate issues to senior IT staff or vendors when appropriate.
• Follow established IT security policies and procedures.
• Assist the IT department with projects and other technical tasks as needed.

Required Qualifications

Candidates should meet one of the following experience/education requirements:

• Bachelor's or Associate's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related technical field. Professional IT experience is not required for candidates with a relevant degree.

OR

• 1-2 years of professional, hands-on IT support or help desk experience for candidates without a college degree.

Additionally, candidates should have:

• Working knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Basic understanding of computer hardware, software, and networking.
• Ability to troubleshoot common computer and application issues.
• Strong written and verbal communication skills.
• Strong customer service skills and patience when working with non-technical users.
• Ability to document work clearly and accurately.
• Willingness to learn new technologies and take direction from senior IT staff.

Preferred Qualifications

• Microsoft 365 Administration experience
• Microsoft Entra ID/Azure AD experience
• Active Directory experience
• Microsoft Intune experience
• Basic understanding of IP addressing, DNS, DHCP, Wi-Fi, and VPNs
• Experience with a help desk or ticketing system
• CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience supporting users in a business environment

What We Are Looking For

We understand this is a Level 1 position and do not expect candidates to know everything. We are looking for someone who has a strong technical foundation, an interest in IT, and the ability to learn.

The right candidate will be:

• Dependable and professional
• Eager to learn and grow
• Comfortable troubleshooting problems
• Detail-oriented and organized
• Patient with users of all technical skill levels
• Able to follow documented processes and procedures
• Willing to research and troubleshoot before escalating an issue
• Comfortable asking for help when needed
• Able to work independently while being part of an IT team

Experience Level

Entry Level / 0-2 Years

A relevant IT degree may substitute for professional experience. Candidates without a degree should have approximately 1-2 years of hands-on IT support experience.

This position provides an opportunity to develop skills in Microsoft 365, systems administration, networking, cybersecurity, and enterprise IT operations while working alongside experienced IT professionals.