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Help Desk Level 1 Jobs (NOW HIRING)

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Help Desk Level 2 Overview Verdant TCSis a leading company inIT Managed Services and Managed ... This is also a great springboard position with someone with 1-5 years of help desk experience to ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

) Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Taurean Consulting

Help Desk - Level I

Draper, UT · On-site

$22 - $24/hr

Our client is looking for a Help Desk - Level I. This role is a contract on-site opportunity ... Not sure this is a fit? We can help! Contact us at 702-529-0378 to speak with one of our ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · On-site

$17 - $24/hr

This position also serves as a technical resource for Level I technicians by providing guidance ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site

$17 - $24/hr

This position also serves as a technical resource for Level I technicians by providing guidance ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months *Bilingual, Spanish required* *MUST have IT Help Desk Call Center exp* Provides technical assistance ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You'll handle ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You'll handle ...

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Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
More about Help Desk Level 1 jobs
What cities are hiring for Help Desk Level 1 jobs? Cities with the most Help Desk Level 1 job openings:
What states have the most Help Desk Level 1 jobs? States with the most job openings for Help Desk Level 1 jobs include:
What job categories do people searching Help Desk Level 1 jobs look for? The top searched job categories for Help Desk Level 1 jobs are:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Level 1 Representative

Help Desk Level 1 Representative

City of New York

Manhattan, NY • On-site

$19.25 - $24.75/hr

Full-time

Re-posted 14 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

516th of 693 rated public administrative organizations

Job description

Job Description

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA) Help Desk operations, providing caller assistance and problem management services to City agencies regarding citywide systems under both FISA and OPA management. These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal (PIP), the Payroll Management System (PMS), City Human Resource Management System (CHRMS), Remedy and others.
The Help Desk Level 1 Representative will:
- Respond to telephone and email inquiries and determine the information required with professionalism and tact;
- Answer routine and frequently asked questions regarding user and system issues;
- Escalate moderate and complex user and system issues when required;
- Apprise users of the status and progress of pending requests;
- Provide efficient and effective problem resolution for callers;
- Initiate system password resets for authorized users;
- Record and track information from initial call to resolution using the Remedy IT Service Management System;
- Assist in collecting data to be used in researching user issues that may indicate larger system problems;
- Prepare statistical reports for management review;
- Provide system documentation and forms as required;
- Run simple system procedures and;
- Perform special projects, as assigned.
Preferred Skills:
- Basic knowledge of City systems (FMS, PMS, CityTime, PIP, CHRMS or Remedy)
- Excellent work ethic and attention to detail
- Excellent verbal and written communication skills
- Excellent telephone skills with a professional demeanor
- Ability to work independently or as part of a team
- Ability to work well and efficiently in a fast-paced environment
- Ability to maintain confidentiality
Additional Information:
#O-161
To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 782547. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
Hours/Shift:
35 Hours/Day Shift
Work Location:
5 Manhattan West, New York, NY
CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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