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Help Desk Level 1 Jobs (NOW HIRING)

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Sharp Solutions, Inc.

Help Desk Level 1 (Denver)

Denver, CO · On-site

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY

$20 - $25/hr

Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI

$19.50 - $26.50/hr

Help Desk Level 2 Overview Verdant TCSis a leading company inIT Managed Services and Managed ... This is also a great springboard position with someone with 1-5 years of help desk experience to ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$60K/yr

Help Desk Level 2 Overview Verdant TCS is a leading company in IT Managed Services and Managed ... This is also a great springboard position with someone with 1-5 years of help desk experience to ...

Polaris Healthcare

Help Desk Level 2 IT

Nanuet, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

This position also serves as a technical resource for Level I technicians by providing guidance ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

SolvIT

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

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Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
More about Help Desk Level 1 jobs
What cities are hiring for Help Desk Level 1 jobs? Cities with the most Help Desk Level 1 job openings:
What states have the most Help Desk Level 1 jobs? States with the most job openings for Help Desk Level 1 jobs include:
What job categories do people searching Help Desk Level 1 jobs look for? The top searched job categories for Help Desk Level 1 jobs are:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 1% Part Time, and 12% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Level 1

Help Desk Level 1

K Group Companies

Grand Rapids, MI • On-site

$19.25 - $26/hr

Full-time

Posted 16 days ago

Job description

Help Desk Agent
The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution.
 
Responsibilities
·         Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.
·         Technical Support: Resolve issues for clients via phone, in person, or using remote tools.
·         Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.
·         Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.
·         Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.
·         Ticket Ownership: Manage support tickets based on skills and workload while accounting for specific customer preferences.
·         Process Optimization: Maintain a forward-thinking approach to technical support by utilizing AI assistants and data-driven methods to optimize internal processes and improve the end-user experience.
·         Continuous Learning: Stay up-to-date with industry trends and emerging technologies to enhance problem-solving capabilities.
·         Service Excellence: Provide exceptional customer service by addressing concerns and ensuring overall satisfaction.
 
Qualifications
·         Technical Experience: Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable).
·         Technical Proficiency: Solid understanding of common hardware and software problems with a proven track record of troubleshooting success.
·         Tech Adaptability: Demonstrated ability to quickly learn new software and a high level of comfort using AI productivity tools (e.g., LLMs, automated ticketing workflows, or advanced search tools).
·         Communication: Strong written and verbal skills, with the ability to convey complex technical information clearly to non-technical users.
·         Execution: Ability to prioritize and multitask effectively in a high-energy, fast-paced environment.
·         Collaboration: A team player who can work closely with technical departments to advocate for customer needs.
·         Mindset: Strong problem-solving skills with a creative edge and a consistently positive, professional demeanor.
 
 
About K Group Companies
K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
 
Why Work Here?
“Great, focused, team environment.”
For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!
 
Compensation and Benefits
·         Competitive base salary based on experience
·         Bonus and commission programs
·         Paid Time Off (PTO)
·         Volunteer Paid Time Off (VTO)
·         100% employer paid family health insurance premium
·         100% employer paid disability insurance
·         100% employer paid dental & vision insurance
·         401k with Safe Harbor contributions from company annually
·         Profit sharing opportunities