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Help Desk Level 1 Jobs (NOW HIRING)

C3EL

Intermediate Help Desk Technician

Saipan, MP

$18.75 - $25.25/hr

Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). * 5-7 years of ... Help Desk ticket tracking systems (Altiris Help Desk, Remedy). * VTC/Networking fundamentals and ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). * 5-7 years of ... Help Desk ticket tracking systems (Altiris Help Desk, Remedy). * Networking fundamentals and ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must ... The candidate will provide telephone and remote control support for level one computer issues and ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team.

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team.

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 ...

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All JobsHelp Desk Level 1 Jobs

Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
More about Help Desk Level 1 jobs
What cities are hiring for Help Desk Level 1 jobs? Cities with the most Help Desk Level 1 job openings:
What states have the most Help Desk Level 1 jobs? States with the most job openings for Help Desk Level 1 jobs include:
What job categories do people searching Help Desk Level 1 jobs look for? The top searched job categories for Help Desk Level 1 jobs are:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support - Level 1 (Carlsbad) 4026

Help Desk Support - Level 1 (Carlsbad) 4026

Noesis Group Inc.

Carlsbad, CA • On-site

$20.75 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

Job description

Help Desk Support - Level 1 (Carlsbad) 4026
Looking for a new opportunity with amazing benefits?
Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.
Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.
We are currently seeking a highly motivated, full time Helps Desk Support-L1 to provide outstanding customer service to our clients.
JOB DESCRIPTION
Under the direct supervision of the Client Support Manager, the Helps Desk Support-L1 will provide on-site technical support for our Noesis client. The Helps Desk Support-L1 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Helps Desk Support-L1 will serve as a "first point of contact" for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.
SKILLS / REQUIREMENTS
Because we only hire the best candidates, you must have the following skills and education to be considered:
  • Broad based hardware and software support experience
  • Able to build and maintain supportive relationships within the organization
  • Highly accurate, organized and detail-oriented
  • Excellent customer service skills
  • Exceptional oral and written communications skills
  • Excellent technical writing and documentation skills
  • Above-average analytical and deductive reasoning skills
  • Ability to learn new technologies quickly and easily
  • Work efficiently and reliably in unsupervised and varying environments
  • Maintain calm and professional composure in stressful environments
  • Demonstrated track record of offering excellent customer service over the phone
  • Possess working knowledge of all of Microsoft's operating systems
  • Willing to handle support both over the phone and on-site locations to support clients desktop needs
  • Have a strong working knowledge of all of the components in Microsoft's Office suite
  • Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
  • Prefer one or more current Information Technology certifications
  • Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
  • 2+ years of highly relevant, extensive, hands-on experience
  • Must have a current CA drivers license

Please submit your electronic resume and a personalized cover letter to https://noesisinc.hire.trakstar.com/. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

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