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Help Desk Level 1 Jobs (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

You will also mentor Level 1 technicians and assist with more complex technical challenges. Key ... help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

DASI LLC

Help Desk Specialist Level I

Doral, FL

Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...

DaSi AG

Help Desk Specialist Level I

Doral, FL · On-site

Help Desk Specialist - Level 1 Grade: Staff Reports to: Systems Support Manager Location: Miami, USA Function: IT Direct Reports: No For nearly 30 years, DASI has been in the business of providing ...

InstantServe LLC

Help Desk Technician

Middletown, CT · On-site

$20.25 - $27.50/hr

Middletown, CT Job Summary :- We are seeking a Help Desk Technician to provide Level 1 technical support and user administration services for a large enterprise environment. The ideal candidate will ...

Lancesoft

Help Desk Analyst

Middletown, CT · On-site

$28.57/hr

Help Desk Analyst Duration: 07/06/2026 - 07/06/2027 Work Hours: Mon -Fri -8am -5pm EST Location ... The candidate will provide telephone and remote control support for level one computer issues and ...

Elite WorkForce Inc

Help Desk Analyst 1 at DE

Wilmington, DE · On-site

$20 - $27.25/hr

Help Desk Analyst 1 Location: Wilmington, DE (19802) Client: State of Delaware Duration: 12+ Months ... Provide level 1 support for computer software, hardware, and operating systems. * Troubleshoot and ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be expected to provide a high level of customer service while handling a large ...

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Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
More about Help Desk Level 1 jobs
What cities are hiring for Help Desk Level 1 jobs? Cities with the most Help Desk Level 1 job openings:
What states have the most Help Desk Level 1 jobs? States with the most job openings for Help Desk Level 1 jobs include:
What job categories do people searching Help Desk Level 1 jobs look for? The top searched job categories for Help Desk Level 1 jobs are:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 1% Part Time, and 12% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support

Help Desk Support

TechFlow, Inc.

Montgomery, AL

Full-time

Posted 15 days ago

Job description

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence.

Key Responsibilities

  • Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
  • Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support.
  • Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users.
  • Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis.
  • Develop and maintain problem resolution solution sets on all fielded/identified software defects.
  • Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency.
  • Writes query scripts to retrieve information and provide reports as needed.
  • Review and provide inputs to software designs.
  • Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS.
  • Supports Help Desk Level II escalations to Level III.
  • Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues.

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