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Help Desk Level 1 Jobs in Wisconsin (NOW HIRING)

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Position: Help Desk II Location: Hybrid in Madison, WI Contract Duration: Through 06/30/2027 ... Provide Tier 1 and Tier 2 technical support * Troubleshoot hardware, software, and network issues

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for ... Location: Madison, WI Contract: 1 year Skills Required: · 1+ years - Experience working with ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Perform with a high level of analytical ability and strong attention to detail * Evaluate, analyze ... Reference checks must be conducted at a minimum with three professional references, at least one of ...

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... A minimum of one year of experience with the following operating systems including Windows, macOS ...

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Serves as the first level and primary contact for the customer contact with IT. * Must learn to ... One to five years of experience working in a LAN/WAN environment of at least 30 workstations.

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... and in writing)1 YrsOutlook (MS)2 YrsMS Office 2010/O3651 YrsMS Windows 72 YrsWeb Browser ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Company Description Integrated Resources, Inc is a premier staffing firm recognized as one of the ... Provide First Level technical support to users experiencing operational and systems malfunctions ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Company Description Integrated Resources, Inc is a premier staffing firm recognized as one of the ... Provide First Level technical support to users experiencing operational and systems malfunctions ...

VIVA USA INC

Help Desk

Madison, WI · On-site

Hardware/Software Environment The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) ...

AMSOIL INC.

Help Desk Analyst IV

Superior, WI · On-site

$19.50 - $26.75/hr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Serves as the first level and primary contact for the customer contact with IT. * Must learn to ... One to five years of experience working in a LAN/WAN environment of at least 30 workstations.

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Serves as the first level and primary contact for the customer contact with IT. * Must learn to ... One to five years of experience working in a LAN/WAN environment of at least 30 workstations.

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Wisconsin

Help Desk Level 1 information

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Wisconsin? For Help Desk Level 1 jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Wisconsin look for? The top searched job categories for Help Desk Level 1 jobs in Wisconsin are:
What cities in Wisconsin are hiring for Help Desk Level 1 jobs? Cities in Wisconsin with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Level 1 Help Desk/Hardware Technician

Dahl Automotive

La Crosse, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
Dahl Automotive continues to grow, and we're excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at work out of the La Crosse County locations. In this role, you'll provide first-line IT help desk support across the organization while also handling hands-on hardware installation, troubleshooting, and maintenance. If you enjoy solving problems, staying active, and supporting a fast-paced team environment, this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork.
Your responsibilities and contributions:
  • Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
  • Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
  • Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
  • Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
  • Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
  • Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
  • Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.
  • Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
  • Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Your qualifications
  • Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
  • Previous IT experience preferred, but not required
  • Strong written and verbal communication skills
  • Organized, approachable, and team-oriented personality
  • Ability to work independently with minimal supervision
  • Strong time management and prioritization skills
  • Pleasant and professional demeanor in all internal and vendor communications
  • Ability to multitask effectively and manage daily responsibilities without direct supervision
  • Valid driver's license with a clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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