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Desktop Support Engineer Jobs in Wisconsin (NOW HIRING)

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Responsibilities Sentinel is seeking a motivated and customer-focused Desktop Support Engineer to provide high-quality, on-site technical support for one of our clients in Wausau, WI. In this role ...

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Responsibilities Sentinel is seeking a motivated and customerfocused Desktop Support Engineer to provide highquality, onsite technical support for one of our clients in Wausau, WI. In this role, you ...

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Sentinel is seeking a motivated and customerfocused Desktop Support Engineer to provide highquality, onsite technical support for one of our clients in Wausau, WI. In this role, you will be a key ...

AA2IT

Desktop Support Technician

Brookfield, WI · On-site

$19 - $24.25/hr

Desktop Support Technician We are looking for a Desktop Support Technician in Brookfield, WI for a 3 month contract-to-hire opportunity providing desktop support service. Qualifications * 3+ years of ...

Apex Systems

Desktop Support

Oconomowoc, WI

$17/hr

Job#: 3033350 Desktop Support Technician (Contract) Location: Fully onsite at one of the following locations: Oconomowoc, Waukesha, Mukwonago Wisconsin Duration: 6-month contract (potential for ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior profiles Exp: 5-10 Years About Job role - As a member of the Field Service Operations team the candidate will ...

Robert Half

Desktop Support Analyst

Middleton, WI · On-site

$24.70 - $28.60/hr

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position ...

AA2IT

Desktop Support Technician

Milwaukee, WI · On-site

$21/hr

Desktop Support Tech Location: 9900 W Innovation Dr, Wauwatosa WI Rate: $21/HR Top skills: Desktop Support and Customer Service. Hours: M-F 8 AM to 5 PM CST. No on-call. Experience: Min. 1 year of ...

AA2IT

Desktop Support Tech II

Brookfield, WI · On-site

$45K/yr

Desktop support at corporate location. Top two required skills that candidates must have: Customer services and administration (paperwork, case notes, etc). Looking for 3-5 years desktop support ...

Artech Information System LLC

DESKTOP SUPPORT

Wausau, WI

$21.75 - $27.50/hr

Deskside Support Representative Distributed Client Services Job ID: # S2LCFL Location: Phoenix,AZ ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

AA2IT

Desktop Support Technician

Waukesha, WI · On-site

$21 - $23/hr

Desktop Support Technician Location: 400 S Prairie Ave, Waukesha Pay Rate: $21-23/HR Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening ...

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$10

$27

$46

How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Wisconsin is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Wisconsin? The most popular types of Desktop Support Engineer jobs in Wisconsin are:
What are popular job titles related to Desktop Support Engineer jobs in Wisconsin? For Desktop Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Wisconsin look for? The top searched job categories for Desktop Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Desktop Support Engineer jobs? Cities in Wisconsin with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in WI? For Desktop Support Engineer jobs in WI, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Wisconsin as of May 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,676 per year, or $27.2 per hour.

Desktop Support Engineer

National Guard Employment Network

La Crosse, WI • On-site

Full-time

Posted 8 days ago

Job description

Job Description
Desktop Support Engineer
Location: Kwik Trip Support Center
Job Type: Full-Time
Overview
The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.
What You'll Do
  • Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
  • Provide expert-level troubleshooting for high-impact or recurring endpoint incidents
  • Lead problem management efforts including investigation, documentation, testing, and root cause analysis
  • Analyze trends related to desktop incidents, hardware failures, and software issues
  • Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
  • Provide clear, data-driven technical recommendations to IT leadership and partners
  • Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
  • Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations
  • Manage and process hardware warranty claims
  • Improve, standardize, and automate Desktop Support processes
  • Coach and mentor Desktop Support team members on advanced troubleshooting techniques
  • Create and maintain technical documentation and knowledge articles
  • Assist with remediation of endpoint-related vulnerabilities

What You'll Bring
  • Bachelor's degree in information technology or a related field preferred
  • Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
  • Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
  • Advanced troubleshooting and root cause analysis skills
  • Experience with endpoint management platforms, Active Directory, and Group Policy
  • Strong communication skills with the ability to explain technical concepts to non-technical users

Preferred Certifications
  • Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
  • ITIL Certification preferred
  • Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune

Work Schedule
Monday - Friday daytime hours with rotating on-call responsibilities

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