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Desktop Support Engineer Jobs in Wisconsin (NOW HIRING)

LRS

Desktop Support

Madison, WI · On-site

$20 - $25/hr

Codeworks, an LRS company, is seeking a Desktop Support Technician for a contract opportunity. An opportunity to provide hands-on technical support for desktop and laptop systems. This role focuses ...

ConfigUSA

Desktop Support

Kennan, WI · On-site

$20 - $25.50/hr

... PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support 2. Access Request Handling 3. Escalate issue to appropriate teams and follow up for closure 4. Patching of windows ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior profiles Exp: 5-10 Years About Job role - As a member of the Field Service Operations team the candidate will ...

Artech Information System LLC

DESKTOP SUPPORT

Wausau, WI · On-site

$21.75 - $27.50/hr

Deskside Support Representative Distributed Client Services Job ID: # S2LCFL Location: Phoenix,AZ ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

Astra North Infoteck Inc.

... Support | Mobility | Antivirus | Engineering Services Experience in Vulnerability management Experience with managing iOS | Windows | Android devices in a Global environment Passionate | Self ...

Wisconsin

Desktop Support Technician

Madison, WI · On-site

$20.50 - $26/hr

As a Desktop Support Technician, you will provide specialized technical support to assist customers in the planning, deployment, and support of Windows and Mac endpoints, network administration, file ...

New

Service Global, Inc

Desktop Engineer L1

Shawano, WI · On-site

Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing ... Mandatory Skills IT Troubleshooting/Desktops/Laptops/Printers/Conference Room/Manufacturing Systems ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Wisconsin

Desktop Support Engineer information

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$10

$27

$46

How much do desktop support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for desktop support engineer in Wisconsin is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What does a desktop support engineer make?

A desktop support engineer's salary varies based on experience, location, and certifications, but typically ranges from $40,000 to $70,000 annually. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. They provide technical support for computer hardware, software, and network issues in organizations.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

Is a desktop support engineer entry level?

A desktop support engineer position can be entry-level or require some experience, depending on the employer. Entry-level roles typically require basic knowledge of operating systems, hardware troubleshooting, and customer service skills, often with certifications like CompTIA A+ preferred. More advanced roles may demand additional experience or specialized certifications.
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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Wisconsin as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,676 per year, or $27.2 per hour.
Desktop Support Engineer

Desktop Support Engineer

Veteran Jobs - 2023 Mar 01 - Veterans Resources

La Crosse, WI • On-site

Other

Posted 26 days ago

Job description

Desktop Support Engineer

Location: Kwik Trip Support Center
Job Type: Full-Time

Overview
The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.

What You'll Do

  • Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
  • Provide expert-level troubleshooting for high-impact or recurring endpoint incidents
  • Lead problem management efforts including investigation, documentation, testing, and root cause analysis
  • Analyze trends related to desktop incidents, hardware failures, and software issues
  • Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
  • Provide clear, data-driven technical recommendations to IT leadership and partners
  • Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
  • Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations
  • Manage and process hardware warranty claims
  • Improve, standardize, and automate Desktop Support processes
  • Coach and mentor Desktop Support team members on advanced troubleshooting techniques
  • Create and maintain technical documentation and knowledge articles
  • Assist with remediation of endpoint-related vulnerabilities

What You'll Bring

  • Bachelor's degree in information technology or a related field preferred
  • Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
  • Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
  • Advanced troubleshooting and root cause analysis skills
  • Experience with endpoint management platforms, Active Directory, and Group Policy
  • Strong communication skills with the ability to explain technical concepts to non-technical users

Preferred Certifications

  • Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
  • ITIL Certification preferred
  • Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune

Work Schedule
Monday - Friday daytime hours with rotating on-call responsibilities

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