What Is a Desktop Support Engineer and How to Become One

By ZipRecruiter Marketplace Research Team

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

To become a desktop support engineer, you need fully developed computer skills. You need a strong background in information technology (IT), with at least a bachelor’s degree in computer science or IT. However, it is possible to gain the necessary skills through on-the-job experience. Look for entry-level positions on IT teams. While a desktop support engineer can be an entry-level position for those with a degree, you may still need prior experience. Additional qualifications include strong communication and problem-solving skills.

Job Summary

We are looking for an experienced and dedicated Desktop Support Engineer to service our Mac and Windows-based workstations. This position is an essential part of our helpdesk team and ensures our staff receives the help they need with their computer equipment. You must have at least two years of experience providing Mac and PC support and know how to troubleshoot quickly and efficiently. Candidates must have a flexible schedule; our Desktop Support Engineer may sometimes be called in outside of regular business hours.

Duties and Responsibilities

• Review support requests
• Service and troubleshoot problems with computer equipment
• Install applications and software updates
• Assist staff with printer set up, passwords, and mobile phone connections
• Document all services provided throughout the day

Requirements and Qualifications

• Bachelor's degree in computer science, information technology, or a related field preferred
• 2+ years of experience providing Mac and PC support; certification is a plus
• Ability to life up to 50 pounds
• Proficiency with Microsoft Office
• Excellent communication and organizational skills
• Flexible schedule