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Desktop Specialist Jobs (NOW HIRING)

Lifepoint Health

Desktop Specialist

Hickory, NC · On-site

A Desktop Specialist who excels in this role: * Intermediate understanding of computer hardware and operating systems * Basic understanding of network, server, and telephony systems Comptia A ...

SmithGroup

Desktop Specialist II

Los Angeles, CA · On-site

$70K - $74K/yr

The Los Angeles office of SmithGroup is looking for a Desktop Specialist II to join our team. As an IT team member, you will work directly with local office employees as well as remotely support ...

SmithGroup

Desktop Specialist II (12466)

Los Angeles, CA · Hybrid

$70K - $74K/yr

The Los Angeles office of SmithGroup is looking for a Desktop Specialist II to join our team. As an IT team member, you will work directly with local office employees as well as remotely support ...

Smith Group

Desktop Specialist II (12466)

Los Angeles, CA · Hybrid

$70K - $74K/yr

The Los Angeles office of SmithGroup is looking for a Desktop Specialist II to join our team. As an IT team member, you will work directly with local office employees as well as remotely support ...

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$17

$32

$47

How much do desktop specialist jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop specialist in the United States is $32.71, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $39.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Specialists when supporting remote employees?

Desktop Specialists often encounter unique challenges when assisting remote employees, such as diagnosing hardware or network issues without physical access to the user's device. Effective remote troubleshooting requires clear communication, strong knowledge of remote desktop tools, and creative problem-solving strategies. Additionally, ensuring secure configurations and compliance with company IT policies from a distance can be complex. Collaborating with other IT team members and utilizing remote management software are vital practices for overcoming these challenges.

What does a Desktop Specialist do?

A Desktop Specialist is responsible for installing, configuring, and maintaining computer workstations and related equipment within an organization. They provide technical support to end-users, troubleshoot hardware and software issues, and ensure that all desktop systems are secure and up-to-date. Additionally, Desktop Specialists may assist with setting up new devices, managing user accounts, and supporting IT projects. Their goal is to keep computer systems running smoothly to minimize downtime for employees.

What are the key skills and qualifications needed to thrive as a Desktop Specialist, and why are they important?

To thrive as a Desktop Specialist, you need strong troubleshooting skills, knowledge of computer hardware and operating systems, and typically a degree or certification in IT or computer science. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Excellent communication, problem-solving abilities, and patience help you effectively support end-users and collaborate with team members. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain smooth business operations.
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Desktop Specialist jobs near you
Infographic showing various Desktop Specialist job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $68,042 per year, or $32.7 per hour.
Desktop Specialist

Desktop Specialist

Strategic Staffing Solutions

Denver, CO

$30 - $35/hr

Other

Re-posted 10 days ago

Job description

Job Description STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING. Strategic Staffing Solutions is currently looking for a Desktop Specialist for a W2 contract opportunity!. Title: Desktop Specialist Location: Denver, CO Duration: 12 Months Schedule: Onsite Standard hours: Monday-Friday, 7:00 AM-4:00PM.

No on-call or after-hours support expected. NO OT Location: Mileage between offices is reimbursed at the GSA rate. Travel: Minimal travel No per diem; only mileage reimbursement.

Top 3-5 Required Skills: Experience with Windows 11, Office 365, and ServiceNow (preferred). Hardware/software support for laptops and desktops. Valid driver's license and dependable transportation.

Experience in a corporate office setting. Preferably some exposure to MacBooks (not required). Incidents ticketing, Customer support, Troubleshooting Job Description: Serve as a key resource for onboarding new hires, ensuring seamless setup and system access.

Provide Level 2 technical support for end users, addressing complex issues related to the installation, configuration, and operation of assigned hardware and software products. Escalate unresolved issues to Level 3 support as appropriate. Ideal Candidate Skills: Looking for candidates with 5-7 years of experience.

Expected to be proficient within 1 month, with support and mentoring from the team. Non-Technical Skills: Strong communication, problem-solving, and teamwork skills. Ability to work independently and collaboratively.

Ideal Background: 5-7 years of relevant experience. Experience in in-person support roles (not just call center). Industry background is flexible (utilities, retail, healthcare, etc.)

Certifications: Basic Windows certifications (e.g., Microsoft certifications) are a plus. Degree is not required if experience is sufficient. Key Responsibilities

The contractor will provide Level 2 support, handling incident tickets, new hire setups, and hardware/software troubleshooting. Must have real-world experience supporting laptops/desktops (not just call center script-based support) Typical Day: Imaging machines, loading software, setting up email and Office 365. Responding to hardware/software requests and troubleshooting incidents.

Working from ServiceNow (preferred, not required). May travel between offices during the day (6 miles apart). Work Environment / Team Culture: Collaborative and supportive team environment.

Not a heads-down role; requires interaction with end users and team members. Safety Considerations: Strictly office-based; no exposure to plants, machinery, or construction sites. Benefits/Perks of the Position: Opportunity to work in a collaborative IT environment supporting a major utility company.

Exposure to both Windows and Mac environments. Potential for extension beyond the end of the year, though not guaranteed. "Beware of scams.

S3 never asks for money during its onboarding process."

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