A desktop technician, or a desktop support analyst, provides computer support for users and organizations. Their duties include installing, repairing, and upgrading hardware. Some individuals in this career specialize in particular equipment, like routers. This job involves an excellent background in technology. Strong interpersonal skills are important for explaining complex topics to individuals without IT experience. Qualifications are an associate or bachelor’s degree in computer science. Certification in certain types of software is a requirement for some desktop technician jobs.