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Desktop Support Associate Jobs (NOW HIRING)

Sprague

Desktop Support Associate

Portsmouth, NH · On-site

$22.50 - $26.25/hr

Our Desktop Support Associates at Sprague work in a fast-paced environment, where they can learn and grow while interacting with all departments within the organization. Specifically, our support ...

Sprague Resources Lp

Desktop Support Associate

Portsmouth, NH · Hybrid

$22.50 - $26.25/hr

Our Desktop Support Associates at Sprague work in a fast-paced environment, where they can learn and grow while interacting with all departments within the organization. Specifically, our support ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

May require an associate's degree in a related area. Responsibilities: imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of ...

Vareximaging

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

SummaryThe Desktop Support provides desktop support services for end users across the organization ... Associate's degree or equivalent * 3 - 5 years of related experience Time Type: Full time Job Type:

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Freeport, IL · On-site

$19 - $24.25/hr

Below are the skills needed for Desktop Support requirements. Please note that this position ... associates. * Interacts with the customer when responding to technical questions or requests for ...

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How much do desktop support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for desktop support associate in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities are hiring for Desktop Support Associate jobs? Cities with the most Desktop Support Associate job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Desktop Support Associate jobs? States with the most job openings for Desktop Support Associate jobs include:
Desktop Support Associate

Desktop Support Associate

New England Center for Children Inc

Southborough, MA • On-site

$22 - $25.75/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Salary is determined based on individual experience, and the range may not include differentials which are based on team assignment. The salary range posted reflects the starting salary for the position and does not represent the maximum potential earnings.

The Desktop Support Associate is responsible for the support of hardware, software, and audiovisual systems for the Center.  This role provides end user training and support, makes recommendations for software and hardware changes, and promptly escalates technology issues that are urgent or time sensitive.

What You’ll Do:

  • Respond to user questions and inquiries in person, via telephone, email, web and other communication methods.

  • Provide technical support and solves the basic and more advanced routine user hardware and software problems or questions, including desktop computer hardware and software and enterprise system software.

  • Ensure the proper operation of computers, productivity software and peripherals for staff and students, including Office 365, Windows and IOS operating systems, printers, videoconferencing systems, phones and assorted audiovisual peripherals.

  • Communicate with end users as required: keeping them informed of incident progress, notifying them of requirements that will delay ticket resolution, and documenting ticket progress in a complete and timely manner.

What You’ll Love:

  • Becoming part of a mission-driven organization
  • Generous vacation time + personal and accrued sick time
  • Career growth and professional development opportunities
  • A fun, team-oriented environment
  • Tuition reimbursement, health & wellness benefits
  • Onsite discounted daycare
  • Retirement savings and many more perks

What You’ll Need:

  • Windows 11 experience required

  • A minimum of 2 years of onsite in-person IT Help Desk role is required.

  • Technical ability to troubleshoot production hardware or software issues

  • Ability to adapt and adjust to changing work situations, processes, and procedures

  • Willingness to work flexible hours with rotating on call, including occasional evening and weekend hours

  • Exceptional Customer Service experience with strong verbal and written communication skills

  • Working experience of Office 365 Enterprise, including Azure, Entra, Microsoft Intune, and Microsoft Defender

  • Working experience: JAMF MDM, Manage Engine Service Desk Plus preferred.

NECC - One Powerful Place is a global leader in autism education and research. We provide a comprehensive structure to help children and young adults with autism through evidence-based services in home-based, day, and residential programs, in unison with ongoing research on educational best practices.

NECC is committed to an inclusive culture where all students, employees, families, and partners feel welcome, safe, and valued. We believe that fostering diversity and equity makes us a stronger, more successful community. For more information, please visit: https://www.necc.org/dei/

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