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Desktop Support Associate Jobs (NOW HIRING)

Infosys

Desktop Support Associate

Orlando, FL · On-site

$20.50 - $24/hr

Required Skill and Experience • The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies: • Microsoft Client OS (Win10,11) • Active ...

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

LaBine and Associates is a technology-focused company, and they are seeking a Desktop Support professional. The role involves providing technical support for users, troubleshooting various hardware ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

May require an associate's degree in a related area. Responsibilities: imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of ...

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Associate degree in Information Technology or an equivalent combination of education and experience. * 6+ years of desktop support experience * Strong knowledge of Microsoft Windows operating systems ...

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Associate degree in Information Technology or an equivalent combination of education and experience. * 6+ years of desktop support experience * Strong knowledge of Microsoft Windows operating systems ...

TEKsystems

Desktop Support

Waukegan, IL · On-site

$20 - $25/hr

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

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Desktop Support Associate information

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$23

$31

How much do desktop support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support associate in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities are hiring for Desktop Support Associate jobs?

Cities with the most Desktop Support Associate job openings:

What are the most commonly searched types of Desktop Support jobs?

The most popular types of Desktop Support jobs are:

What states have the most Desktop Support Associate jobs?

States with the most job openings for Desktop Support Associate jobs include:

Infographic showing various Desktop Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,897 per year, or $23.5 per hour.

Desktop Support Associate

Infosys Limited Digital

Orlando, FL • On-site

$20.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job details
Job Role
Technology Associate
Career Role
Systems Engineer - US
Work Location
Orlando, FL
State / Region / Province
Florida
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
152767BR
Technical Skills 1
Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Technical Skills 2
Technology|Microsoft Technologies|Windows OS
Technical Skills 3
Technology|Infrastructure-Server Administration|Active Directory
Technical Skills 4
Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Overview
The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:
• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability
Your contribution to the team:
• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing
Required Skill and Experience
• The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies:
• Microsoft Client OS (Win10,11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management
• Microsoft desktop operating system and Windows application deployment, configuration and management
• Windows Client Administration
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies
• Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
Preferred Skill and Experience
• Willingness to work in walk in support environments and interact directly with end users.
• Ability to comply with Company security, compliance, and data protection policies.
• ITIL V3 certification is preferred
• Experience and desire to work in a Global delivery environment
• Communication and Analytical skills
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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