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Desktop Support Associate Jobs in Virginia (NOW HIRING)

Langley

Desktop Support Manager

Newport News, VA · On-site

$103K - $134K/yr

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations ... for associates, members, and communities. * Langley Ambassadors - Demonstrates a passion for ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...

L3HHCM20

Desktop Support Technician

Herndon, VA · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 40829 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

CYNET SYSTEMS

Desktop Support Technician

Petersburg, VA · On-site

$33/hr

Associate's Degree in Computer Science, Information Technology from an accredited college required ... Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Rosslyn, VA

$118K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Arlington, VA

$23.25 - $29.50/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Virginia

Desktop Support Associate information

See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,478 per year, or $23.3 per hour.
Desktop Support Manager

Desktop Support Manager

Langley

Newport News, VA • On-site

$103K - $134K/yr

Full-time

Posted 4 days ago

Job description

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures issues are resolved in a timely manner. This person is tasked with ensuring the reliability and optimal performance of IT computer systems, printers, scanners, and maintaining high availability for users and company members. Monitors team performance, communication with users, and ensures quality in-person and phone support. Ensures IT Asset Management standards are followed, ensuring timely and consistent equipment refreshes.
  • Develops, coaches, and trains department for continuous assessment and calibration to ensure performance expectations are met and proper staffing levels are maintained for Service Desk and Desktop Support staff.
  • Manages the Information Technology Service Management (ITSM) program which includes Desktop Support and Service Desk operations (incident/request ticket management, etc.).
  • Manages the ITSM application including testing, maintenance, changes, releases, and updates. Ensures optimal tool and accompanying features use.
  • Monitors and manages Service Desk phone queue.
  • Manages the hardware aspect of the Information Technology Asset Management (ITAM) program. Uses the appropriate tools and applications to execute the ITAM Lifecycle from planning/procurement through retirement/disposal.
  • Creates and follows a defined hardware refresh cycle based on ITAM/ITIL best practices.
  • Creates and maintains hardware configuration standards that ensure effective operation and responsiveness of all supported applications collaboratively with other managers.
  • Completes all administrative tasks associated with managing staff including performance reviews, counseling, coaching, time off, and timesheet approvals.
  • Manages and coordinates urgent and complicated support issues. Acts as an escalation point for requests and incidents.
  • Provides data and reporting of KPI's and other performance trends as required.
  • Ensures creation, updating and usage of knowledge articles which includes step-by-step instructions, Standard Operating Procedures, and other forms of documentation pertinent to Service Desk operations and Desktop Support.
  • Manages vendor relationships as needed for daily operational needs. Performs vendor due diligence tasks as required. Develops or establishes strong relationships with service providers.
  • Reviews Service Desk survey feedback to improve services, tools, and support experience.
  • Oversees after-hours support and on-call support for branch and staff support.
  • Manages the installation, configuration, and troubleshooting of desktop and laptop hardware and software image.
  • Assists with the buildout of new branches.
    Qualifications:
    • Bachelor's degree in a technology related field or an equivalent combination of education and experience in infrastructure or desktop support required.
    • Three years of technology-related supervisory experience required.
    • ITIL certification or training preferred.

    Targeted Salary Range- $103,500 - $134,600 based on qualifications and experience
    Our Keys to Success:
    • Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
    • Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
    • Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
    • Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
    • Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

    Physical Requirements:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, and to talk and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less) and color vision.
    Working Conditions:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in an indoor, climate-controlled environment where the noise level is quiet to moderate. Core business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern. Work outside of those core business hours is likely to occur in this role, including evenings, on call, and weekends.
    This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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