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Desktop Support Manager Jobs in Virginia (NOW HIRING)

Langley

Desktop Support Manager

Newport News, VA · On-site

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

Langley

Desktop Support Manager

Newport News, VA · On-site

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

ANISTAR TECHNOLOGIES INC

Desktop Support

Springfield, VA · On-site

$70/hr

Desktop Support Location: Springfield, VA Pay : $70-90k Company Summary: Our client is a proven ... Inventory management of UDS deployed software and end user devices * Network and locally attached ...

Tanisha Systems, Inc.

Desktop Support

Roanoke, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite ... They need to install, configure, and upgrade computer systems, manage peripherals, and document ...

Tanisha Systems

Desktop Support

Salem, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite ... They need to install, configure, and upgrade computer systems, manage peripherals, and document ...

ActioNet

Desktop Support |

Arlington, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... Manage escalated technical support tickets and ensure timely resolution in alignment with service ...

Tanisha Systems

Desktop Support

Salem, VA

Technical Support Consultant/ Desktop Support Location: Salem, VA Duration: Contract Onsite ... They need to install, configure, and upgrade computer systems, manage peripherals, and document ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via ...

ActioNet

Desktop Support

Arlington, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... Manage escalated technical support tickets and ensure timely resolution in alignment with service ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... Manage escalated technical support tickets and ensure timely resolution in alignment with service ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... Manage escalated technical support tickets and ensure timely resolution in alignment with service ...

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$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What are popular job titles related to Desktop Support Manager jobs in Virginia? For Desktop Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Virginia look for? The top searched job categories for Desktop Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Manager jobs? Cities in Virginia with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Manager

Desktop Support Manager

Langley Federal Credit Union

Newport News, VA • On-site

Full-time

Posted 7 days ago

Langley Federal Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
Langley Federal Credit Union is seeking a Desktop Support Manager to oversee their Desktop Support, Hardware Asset Management, and Service Desk Operations. This role involves managing a team to troubleshoot technical issues, ensure optimal performance of IT systems, and maintain high service quality for users.
Responsibilities:
• Develops, coaches, and trains department for continuous assessment and calibration to ensure performance expectations are met and proper staffing levels are maintained for Service Desk and Desktop Support staff.
• Manages the Information Technology Service Management (ITSM) program which includes Desktop Support and Service Desk operations (incident/request ticket management, etc.).
• Manages the ITSM application including testing, maintenance, changes, releases, and updates. Ensures optimal tool and accompanying features use.
• Monitors and manages Service Desk phone queue.
• Manages the hardware aspect of the Information Technology Asset Management (ITAM) program. Uses the appropriate tools and applications to execute the ITAM Lifecycle from planning/procurement through retirement/disposal.
• Creates and follows a defined hardware refresh cycle based on ITAM/ITIL best practices.
• Creates and maintains hardware configuration standards that ensure effective operation and responsiveness of all supported applications collaboratively with other managers.
• Completes all administrative tasks associated with managing staff including performance reviews, counseling, coaching, time off, and timesheet approvals.
• Manages and coordinates urgent and complicated support issues. Acts as an escalation point for requests and incidents.
• Provides data and reporting of KPI’s and other performance trends as required.
• Ensures creation, updating and usage of knowledge articles which includes step-by-step instructions, Standard Operating Procedures, and other forms of documentation pertinent to Service Desk operations and Desktop Support.
• Manages vendor relationships as needed for daily operational needs. Performs vendor due diligence tasks as required. Develops or establishes strong relationships with service providers.
• Reviews Service Desk survey feedback to improve services, tools, and support experience.
• Oversees after-hours support and on-call support for branch and staff support.
• Manages the installation, configuration, and troubleshooting of desktop and laptop hardware and software image.
• Assists with the buildout of new branches.
Qualifications:
Required:
• Bachelor’s degree in a technology related field or an equivalent combination of education and experience in infrastructure or desktop support
• Three years of technology-related supervisory experience
Preferred:
• ITIL certification or training
Company:
Langley Federal Credit Union is a firm that specializes in banking, credit cards, loans, insurance, and other financial services. Founded in 1936, the company is headquartered in Newport News, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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