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Desktop Support Manager Jobs in Virginia (NOW HIRING)

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

Time Systems LLC

Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Job Overview KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR ... Work with HQ software license manager to prevent unlicensed software on the network. Additionally ...

KaylaTek

Desktop Support Specialist

Arlington, VA

Job Overview KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR ... Work with HQ software license manager to prevent unlicensed software on the network. Additionally ...

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

$79K - $82K/yr

Job Overview KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR ... Work with HQ software license manager to prevent unlicensed software on the network. Additionally ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

New

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

... support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals ...

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA

$85K - $160K/yr

... support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals ...

L3HHCM20

Desktop Support Technician

Herndon, VA

$68K - $127K/yr

Desktop Support Technician Job Code: 40829 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

New

Innosoul inc

Desktop Support Analyst

Richmond, VA · On-site

$23 - $31/hr

VA-806925 Hybrid/Local Desktop Support Analyst (12+) with ServiceNow, Appian, Power Platform ... Required 8 Years Detail oriented, organized, and capable of managing multiple requests ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Virginia

Desktop Support Manager information

See Virginia salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for desktop support manager in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What are popular job titles related to Desktop Support Manager jobs in Virginia? For Desktop Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Virginia look for? The top searched job categories for Desktop Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Manager jobs? Cities in Virginia with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Technician

Desktop Support Technician

Time Systems LLC

Arlington, VA • On-site

$23.25 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Desktop Support Technician
Location- Pentagon, VA
Clearance- Secret
Certifications- CompTIA Security+ or equivalent
About TIME Systems
At TIME Systems, we are at the forefront of Technology, Innovation, Management, and Engineering solutions. Our commitment to empowering our team and fostering impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services and Development, ISO 9001:2015 certification, and our regular presence on Inc. Magazine's "Inc. 5000 List" and Syracuse University's IVMF "Vet 100 List."
Benefits
When you join our team, you're joining a company that prioritizes your health, well-being, and financial security. Here's a quick overview of our benefits:
  • Health Coverage: Select from three plans, including a 100% company-funded employee-only plan.
  • Dental Coverage: Our dental plan offers extensive care with no annual maximum.
  • Vision: Our vision plan covers regular eye exams and corrective eyewear.
  • Life Insurance and AD&D and other customizable coverage options!
  • 401(k) Retirement Plan
  • Health Savings Account (HSA), Flexible Spending Account (FSA), Short- and Long-Term Disability Insurance, Employee Assistance Plan, and more!

Why Join Us
  • Veteran Preference - Strong value placed on military veterans and their skills.
  • Career Growth - Opportunities for professional development in a supportive environment.
  • Innovative Culture - Be part of a team that pushes boundaries and makes tangible impacts.

Role Summary
TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems, performing installations and upgrades, and maintaining equipment while enhancing user productivity.
Key Responsibilities
  • Oversee day-to-day IT service operations, ensuring compliance, mission effectiveness, and cyber resilience.
  • Coordinate and collaborate with various teams, including government and interagency partners, to support seamless IT operations.
  • Ensure IT service operation efforts are aligned with Continuity of Operations (COOP) strategies and enable effective command and control for DoDIN operations.
  • Implement proactive configuration management processes to maintain data integrity and operational effectiveness.
  • Utilize sensors and data-centric processes to drive decision-making and proactive service improvements.
  • Support defense across the AOR's to protect IT assets and ensure mission continuity.
  • Drive Continual Service Improvement (CSI) by optimizing IT services, aligning with DoD best practices, and implementing industry standards.
  • Report service status and performance metrics to leadership and recommend improvements to enhance operational efficiency.
  • Coordinate with personnel to ensure appropriate training and knowledge sharing on IT and cybersecurity best practices.
  • Support remote exercise activities as the mission dictates in like home base capacity.
  • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
  • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
  • Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.
  • Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.
  • Work directly with VIP and executive-level customers to provide premier computer and network support.
  • Build and mature the relationship with your IT customer, understanding the mission and your role in supporting operational requirements of that mission.

Requirements
  • Bachelor's degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of relevant experience may be accepted in lieu of a degree.
  • Currently possess a DoD Secret security clearance.
  • Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE).
  • Experience writing strong technical support/triage documentation.
  • Experience reviewing system events and performing triage to determine impact and urgency.

Preferred Qualifications
  • Experience working with ITSM tools, such as Remedy.
  • Experience working in a military command or operations center.
  • 2+ years' experience with switches and routers.
  • Any associated DoDD 8140 compliant certifications.

We are TIME Systems: Committed to Excellence, Dedicated to Service.
TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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