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Desktop Support Manager Jobs in Virginia (NOW HIRING)

CYNET SYSTEMS

Desktop Support Technician

Petersburg, VA · On-site

$33/hr

Use remote management to assist end users who are working offsite. * Imaging of new PCs & clients ... Set up & support of cellular devices for end users. * Inventory control of patch cables, video ...

System One

Desktop Support Technician

Vienna, VA · On-site

$25 - $30/hr

Desktop Technician Location: Vienna, VA Or Winchester, VA Type: Contract Contractor Work Model ... and management of incidents and service requests to enable employees to serve members around the ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$26 - $29/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

Leidos

Desktop Support Technician

Virginia Beach, VA · On-site

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Virginia ...

Leidos

Desktop Support Technician

Norfolk, VA · On-site

$24 - $27/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Norfolk ...

Infoways

Desktop Support - Ashburn, VA

Ashburn, VA · On-site

Incident management and resolution within SLAs. * Technical support for CSG desktops, applications, and hardware. * Hardware and software configuration and deployment. * User communication and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Virginia

Desktop Support Manager information

See Virginia salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support manager in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What are popular job titles related to Desktop Support Manager jobs in Virginia? For Desktop Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Virginia look for? The top searched job categories for Desktop Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Manager jobs? Cities in Virginia with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Virginia as of July 2026, with employment types broken down into 73% Full Time, 13% Part Time, 1% Temporary, and 13% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $74,594 per year, or $35.9 per hour.

Desktop Support Technician

CYNET SYSTEMS

Petersburg, VA • On-site

$33/hr

Contractor

Re-posted 21 days ago

Job description

Job Overview:

Requirement/Must Have:

  • Minimum of 2+ years of IT experience required, preferably in a customer facing role.
  • Associate's Degree in Computer Science, Information Technology from an accredited college required.
  • May consider a High School Diploma/GED with 4+ years of IT experience.
  • Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems.
  • Experience with applications such as MS Office & Teams.
  • Experience with ticketing systems such as ServiceNow.
  • Experience with iPhones & iPads support.
  • IT Utilities including operational experience.
  • CompTIA A+ certification.
  • CompTIA Networking + certification.
  • GxP Pharmaceutical Environment Experience.
  • Operational experience – hands on support for end user technical issues in an operating facility.
  • Excellent problem-solving skills.
  • Excellent & friendly customer service skills.
  • Excellent verbal and written communication skills.

Responsibilities:

  • Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.
  • Use remote management to assist end users who are working offsite.
  • Imaging of new PCs & clients for back office & manufacturing system use.
  • Set up & support of cellular devices for end users.
  • Inventory control of patch cables, video cables, peripherals & other IT items.
  • Assist in ordering & receiving equipment, as required.
  • Comply with internal & external regulations & procedures.
  • Follow all safety & environmental requirements in the performance of duties.
  • Other duties as assigned.
 

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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