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Desktop Support Manager Jobs in Virginia (NOW HIRING)

Robert Half

Desktop Support Analyst II

Richmond, VA · On-site

$27 - $34/hr

Manage endpoint devices using enterprise endpoint management tools. * Perform patching, security ... supporting Windows-based desktop environments. * Strong knowledge of: * Microsoft Windows

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management. Assist in the installation, configuration, and maintenance of ...

Zones

Desktop Support Technician

Richmond, VA

$31.25/hr

Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing ... desktop, mobile) which require local interaction at the supported Locations. * Ability to ...

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

... support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

TEKsystems

Desktop Support Technician

Richmond, VA

$20 - $22/hr

3+ years of professional experience as a Desktop Support Technician Ability to provide hands on and ... managed switches 3. Proficiency in Microsoft Office software 4. Working knowledge of Active ...

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

TEKsystems

Desktop Support Technician

Richmond, VA · On-site

$20 - $22/hr

3+ years of professional experience as a Desktop Support Technician Ability to provide hands on and ... managed switches 3. Proficiency in Microsoft Office software 4. Working knowledge of Active ...

AA2IT

Desktop Support Technician

Fairfax, VA · On-site

$20.75 - $26.50/hr

Providing updates to management as needed MUST HAVE: * Field Tech experience client facing ... Warranty Dell support * Mac experience is a plus * Certification Requirements: A+/nice to have Dell ...

CYNET SYSTEMS

Desktop Support Technician

Petersburg, VA · On-site

$33/hr

Use remote management to assist end users who are working offsite. * Imaging of new PCs & clients ... Set up & support of cellular devices for end users. * Inventory control of patch cables, video ...

System One

Desktop Support Technician

Vienna, VA · On-site

$25 - $30/hr

Desktop Technician Location: Vienna, VA Or Winchester, VA Type: Contract Contractor Work Model ... and management of incidents and service requests to enable employees to serve members around the ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Virginia

Desktop Support Manager information

See Virginia salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support manager in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Virginia?

The most popular types of Desktop Support jobs in Virginia are:

What are popular job titles related to Desktop Support Manager jobs in Virginia?

For Desktop Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Virginia look for?

The top searched job categories for Desktop Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Desktop Support Manager jobs?

Cities in Virginia with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,594 per year, or $35.9 per hour.

Desktop Support Analyst II

Robert Half

Richmond, VA • On-site

$27 - $34/hr

Temporary

Posted 16 days ago

Job description

Overview

We are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.

Key Responsibilities

Technical Support

  • Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.
  • Provide onsite and remote support for end users and business operations.
  • Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.
  • Manage endpoint devices using enterprise endpoint management tools.
  • Perform patching, security updates, vulnerability remediation, and system maintenance.
  • Support meeting room, audiovisual, and collaboration technologies.
  • Assist with technology rollouts, upgrades, migrations, and deployments.
  • Document incidents, service requests, troubleshooting steps, and technical solutions.
  • Collaborate with infrastructure, security, and engineering teams to resolve complex issues.
  • Analyze recurring issues and recommend long-term solutions and process improvements.

Operations & Service Delivery

  • Manage and prioritize incidents and service requests to meet service level expectations.
  • Maintain hardware and software inventories and assist with asset lifecycle management.
  • Support enterprise technology projects and operational initiatives.
  • Contribute to knowledge sharing, team training, and documentation efforts.
  • Participate in on-call and after-hours support as needed.


Required Qualifications

  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience.
  • 5+ years of experience supporting Windows-based desktop environments.
  • Strong knowledge of:
  • Microsoft Windows
  • Microsoft 365
  • Active Directory and Entra ID
  • TCP/IP, DNS, DHCP, and VPN technologies
  • Endpoint management and device deployment tools
  • Hardware and software troubleshooting
  • Experience supporting printers, peripherals, and collaboration tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • CompTIA A+ or similar industry certifications.
  • Microsoft desktop, endpoint management, or cloud certifications.
  • Experience with PowerShell scripting and automation.
  • Exposure to ITSM platforms, endpoint security tools, and asset management systems.


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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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