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Junior Desktop Support Jobs in Virginia (NOW HIRING)

ActioNet

Desktop Support

Arlington, VA

The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are: * Provide advanced ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are: * Provide advanced ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are: * Provide advanced ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are: * Provide advanced ...

ActioNet, Inc.

Junior Project Manager

Rosslyn, VA · On-site

$178K/yr

Junior Project Manager Location: Rosslyn, VA, Clearance: Secret ActioNet is looking for a Junior ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Junior Project Manager

Arlington, VA

Junior Project Manager Location: Rosslyn, VA, Clearance: Secret ActioNet is looking for a Junior ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Junior Project Manager

Rosslyn, VA · On-site

$178K/yr

Junior Project Manager Location: Rosslyn, VA, Clearance: Secret ActioNet is looking for a Junior ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

TEKsystems

On Site Support Technician

Mount Crawford, VA · On-site

$20.50 - $28/hr

... desktop support activities. The ideal candidate will combine strong technical expertise with excellent customer service skills and the ability to lead and mentor junior technicians. This position ...

DAn Solutions

Desktop Systems Engineer

Sterling, VA · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... junior engineers and technical staff while providing guidance across engineering teams. * Support ...

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All JobsDesktop Support JobsJunior Desktop Support JobsJunior Desktop Support Jobs in Virginia

Junior Desktop Support information

See Virginia salary details

$10

$24

$37

How much do junior desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for junior desktop support in Virginia is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.92 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a junior desktop support during their first year?

Junior Desktop Support professionals often encounter challenges such as managing a diverse range of hardware and software issues, prioritizing support tickets efficiently, and communicating technical information to non-technical users. Adapting to fast-paced environments and learning company-specific systems are also common hurdles. However, these challenges offer valuable opportunities to develop troubleshooting skills, build strong relationships with colleagues, and gain exposure to a broad range of IT tools and practices.

What are the key skills and qualifications needed to thrive as a junior desktop support?

To thrive as a Junior Desktop Support specialist, you need a foundational understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication skills, patience, and a customer-oriented mindset help you effectively assist users and manage stress. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to a positive user experience.

What is a junior desktop support?

Junior Desktop Support specialists are entry-level IT professionals who help maintain and troubleshoot computer systems, hardware, and software for organizations. They typically assist users with technical issues, set up new equipment, install software, and ensure systems run smoothly. This role often involves responding to help desk tickets, providing basic technical support, and escalating more complex problems to senior staff. Junior Desktop Support specialists play a critical role in keeping an organization's technology running efficiently and are a great starting point for a career in IT.

Is junior desktop support a good entry level job?

Junior desktop support is considered a suitable entry-level position for individuals interested in IT, as it provides foundational experience with troubleshooting hardware and software issues, customer service, and basic networking. It often requires minimal prior experience and can serve as a stepping stone to more advanced IT roles, with certifications like CompTIA A+ being beneficial. The role typically involves working in a help desk environment with standard tools and schedules.

What is the difference between Junior Desktop Support vs Help Desk Technician?

AspectJunior Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, software and user support
Industry UsageIT support, hardware troubleshootingCustomer service, technical support
Common Search IntentEntry-level hardware support rolesSoftware and user issue resolution

Junior Desktop Support and Help Desk Technician roles often overlap but differ mainly in focus. Junior Desktop Support emphasizes hardware troubleshooting and on-site support, while Help Desk Technicians typically handle software issues and remote support. Both roles require similar certifications and serve as entry points into IT support careers.

What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What are popular job titles related to Junior Desktop Support jobs in Virginia? For Junior Desktop Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Junior Desktop Support jobs in Virginia look for? The top searched job categories for Junior Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Junior Desktop Support jobs? Cities in Virginia with the most Junior Desktop Support job openings:
Junior Desktop Support jobs near you
Infographic showing various Junior Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,169 per year, or $24.1 per hour.

Desktop Support

ActioNet

Arlington, VA

Full-time

Re-posted 9 days ago

Job description

Position:  Helpdesk Support

Location: Rosslyn, VA, 

Clearance:  Secret

The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are:
  • Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
  • Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
  • Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
  • Support the deployment, imaging, and setup of new hardware and software across the organization.
  • Perform root cause analysis for recurring technical issues and recommend long-term solutions.
  • Collaborate with IT teams to support system upgrades, migrations, and rollouts.
  • Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency. 
  • Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations. 
  • Mentor and train junior technicians to enhance team capabilities and knowledge.
  • Ensure compliance with organizational IT policies, security protocols, and data protection standards.
Professional Qualifications/Skills  
  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
  • 5 years of experience in desktop support, field services, or a related IT role.
  • 5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
  • 5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
  • 5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
  • Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT.
  • Excellent problem-solving skills and the ability to work independently in high-pressure environments.
  • Strong communication and interpersonal skills to effectively interact with end users and team members.
  • Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
  • Ability to travel to field locations as needed and provide on-site technical support.

 
  • HDI Desktop Support Technician Certification
  • HDI Customer Service Representative Certification
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
Hourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range
 
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.