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Junior Desktop Support Jobs (NOW HIRING)

MCPC

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

Junior Desktop Support Technician Position Summary The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic ...

MCPC

Junior Desktop Support Technician

Bedford, OH

$18.50 - $23.50/hr

Junior Desktop Support Technician Position Summary The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

MOURI Tech

Junior desktop engineer

Ann Arbor, MI

Position: Junior desktop engineer Location: Ann Arbor, MI (5 days onsite). Duration: 6+ Months ... Supporting Others Professionalism, Time management, Organization, Respectfulness Patience ...

Saintfrancis

Junior Desktop Engineer

Yale, MI

This position performs basic technical support to desktop computers, laptops and related technology. This includes performing equipment installation and upgrades, troubleshooting and problem ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are: * Provide advanced ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Freeport, IL · On-site

$19 - $24.25/hr

This is a junior position with 1-3 years of experience. Freshers will work as well. Note: Only US Citizens Role: Desktop Support, Day 1 Onsite Location:: 2520 S Walnut Rd Freeport, IL 61032. Duration ...

Alphatec Spine

Sr. Desktop Support Technician

Carlsbad, CA · On-site

$21 - $26.75/hr

Senior Desktop Support Technician also mentor junior team members, contribute to the development of IT policies, and work collaboratively with other technical teams to implement and maintain best ...

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Junior Desktop Support information

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How much do junior desktop support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for junior desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Junior Desktop Support professional during their first year?

Junior Desktop Support professionals often encounter challenges such as managing a diverse range of hardware and software issues, prioritizing support tickets efficiently, and communicating technical information to non-technical users. Adapting to fast-paced environments and learning company-specific systems are also common hurdles. However, these challenges offer valuable opportunities to develop troubleshooting skills, build strong relationships with colleagues, and gain exposure to a broad range of IT tools and practices.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support specialist, and why are they important?

To thrive as a Junior Desktop Support specialist, you need a foundational understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication skills, patience, and a customer-oriented mindset help you effectively assist users and manage stress. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to a positive user experience.

What are Junior Desktop Support specialists?

Junior Desktop Support specialists are entry-level IT professionals who help maintain and troubleshoot computer systems, hardware, and software for organizations. They typically assist users with technical issues, set up new equipment, install software, and ensure systems run smoothly. This role often involves responding to help desk tickets, providing basic technical support, and escalating more complex problems to senior staff. Junior Desktop Support specialists play a critical role in keeping an organization's technology running efficiently and are a great starting point for a career in IT.

What is the difference between Junior Desktop Support vs Help Desk Technician?

AspectJunior Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, software and user support
Industry UsageIT support, hardware troubleshootingCustomer service, technical support
Common Search IntentEntry-level hardware support rolesSoftware and user issue resolution

Junior Desktop Support and Help Desk Technician roles often overlap but differ mainly in focus. Junior Desktop Support emphasizes hardware troubleshooting and on-site support, while Help Desk Technicians typically handle software issues and remote support. Both roles require similar certifications and serve as entry points into IT support careers.

More about Junior Desktop Support jobs
What cities are hiring for Junior Desktop Support jobs? Cities with the most Junior Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Junior Desktop Support jobs? States with the most job openings for Junior Desktop Support jobs include:
What job categories do people searching Junior Desktop Support jobs look for? The top searched job categories for Junior Desktop Support jobs are:
Junior Desktop Support jobs near you
Infographic showing various Junior Desktop Support job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, and 91% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.
Junior Desktop Support Technician

Junior Desktop Support Technician

MCPC

Bedford, OH • On-site

$18.50 - $23.50/hr

Full-time

Posted 5 days ago

Job description

Junior Desktop Support Technician
Position Summary
The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.
This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed
Key Responsibilities
End-User Support
  • Provide first-level support for desktops, laptops, monitors, printers, and peripherals
  • Assist users with login issues, basic software functionality, and device connectivity
  • Deliver professional, courteous customer service during onsite or desk-side support
  • Support device handoffs, new-hire setups, and workstation moves
Hardware & Software Support
  • Install, configure, and replace computer hardware and peripheral components
  • Install, uninstall, and update approved software and drivers
  • Perform basic troubleshooting for Windows operating system issues
  • Assist with antivirus, patching, and security-related tasks under guidance
Device Imaging & Deployment
  • Assist with imaging and configuring desktops and laptops using standard build processes
  • Perform device refreshes, reimaging, and redeployments as assigned
  • Validate system readiness prior to deployment by testing hardware and connectivity
  • Support hardware rollout and refresh initiatives at client or internal sites
Ticketing, Documentation & Asset Management
  • Log, update, and close tickets in the IT service management system with clear documentation
  • Record asset details including serial numbers, asset tags, and deployment information
  • Follow IT policies, security standards, and documented procedures
  • Escalate unresolved or complex issues to senior support staff as appropriate

Required Qualifications
  • Basic understanding of computer hardware and Windows operating systems
  • Familiarity with common desktop applications (Microsoft 365, web browsers, printers)
  • Strong attention to detail and ability to follow documented procedures
  • Good communication skills with a customer-service mindset
  • Willingness to learn new tools, technologies, and support processes

Preferred Qualifications
  • 0-2 years of experience in IT support, help desk, or desktop support (internships included)
  • Coursework, certification, or hands-on experience in IT or computer technology
  • Exposure to PC imaging, asset management, or ticketing systems
  • CompTIA A+ or similar entry-level certification (or working toward one)

Physical & Work Requirements
  • Ability to lift and move computer equipment up to approximately 40 lbs
  • Work may involve sitting, standing, and hands-on technical tasks
  • Onsite work at client locations may be required, depending on assignment

Key Outcomes of This Role
  • Devices are properly imaged, configured, tested, and deployment-ready
  • End users receive timely, professional, and courteous technical support
  • Accurate documentation and asset records are consistently maintained
  • IT standards, security requirements, and service expectations are followed

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